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Business Profile

Insurance Services Office

Fiorella Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received 14 robocalls in 12 hours. All the same area code, but obviously using autocall equipment/services. I'm on the National Do-Not-Call registry and they have been notified. So far they gave completely disregarded.This is excessive and if not corrected I may have to seek other remedies.

  • Initial Complaint

    Date:06/24/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive multiple calls, voice messages, and texts daily from this company, even though I have blocked their phone numbers and marked messages as spam. Please take me off of your call/ contact list immediately.

  • Initial Complaint

    Date:05/11/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fiorella Insurance calls/texts from multiple phone numbers a day using pre-recorded calls and do not let you opt out. I get the same recorded messages from different phone numbers everyday making it impossible to block the calls.

    Business Response

    Date: 05/27/2022

    To Whom it may concern.

    ***************** ended his relationship with Fiorella Insurance 8-1-2020. He is a retired private citizen with no business interests. BBB please update your records by deleting me from your system.

  • Initial Complaint

    Date:05/09/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have previously complained about Fiorella Insurance constantly harassing me at ************ (complaint #********). They claim that none of their associates have this number on their call list so I have made a record of the names being used. They are as follows: ****** ******* ****** ********** ***************, ********* and *******. I put this number on the DO NOT CALL list and have now discovered that this obviously recycled number has been on the DO NOT CALL list since 2006 and yet I am getting calls daily! If I wanted to talk to them I would have called them way before call number 500!! Please ask them to stop bothering me.

  • Initial Complaint

    Date:04/30/2022

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fiorella insurance company calls me about 2-3 times a day for a month now from two different people, a man's recording and woman's recording and though I block their number, it goes to my voice mail driving me nuts having to daily delete their unwanted messages... Please make them stop calling my cell phone! ... Thanks!

    Business Response

    Date: 06/15/2022

    ********************,

    We have added your number to our do not call list and you will not be contacted further by our agency.  We apologize for any inconvenience.

Fiorella Insurance is NOT a BBB Accredited Business.

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