Complaints
This profile includes complaints for Gorilla Trades Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled a membership with Gorilla Trades 11 months ago, and out of the blue they took over ******. This was unauthorized and fraud. I cancelled my membership and have NOT used any service from this company since I cancelled. Proof being, once you cancel uou don't have access. Full refund is required. I will be filing complaints with the FTC and any the Attorney General in Florida.
Business Response
Date: 04/22/2022
It has been so many years since we’ve had a complaint that we didn’t realize it was a complaint email we received from BBB. We simply thought it was marketing material. However, with regard to this customer he called his credit card company on April 8th and and disputed the charge on his credit card. We told the bank to go ahead and give the customer a full refund. The customer has had a refund since April 8th. You may contact the customer to verify this and if they are still disputing it, we will get a copy of the chargeback from our bank for you. Anytime a customer asks for a refund, we issue it. We wish he would’ve contacted us before he had contacted you or the bank. We would’ve gladly given him a full refund at the time. As you can see by our record, we simply just don’t receive complaints. The customers always comes first at our company.Customer Answer
Date: 04/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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