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Business Profile

Bar

Lagerheads Beach Bar and Watersports

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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  • Initial Complaint

    05/01/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I scheduled a boat charter on 2/27/2024 for $623.06. We had a change in our trip and I attempted to cancel via email and phone on 2/28 and 3/5, there was no answer via phone or email. I texted the number on their website and received a text on 3/7 that I would be refunded the full amount of $623.06 and they confirmed my order number. I have never received the refund and my Discover Card is unable to assist.

    Business response

    06/04/2024

    We use a booking system called Fareharbor for our middle man company for credit card processing. We did refund the booking, but the custmer called their credit card company and had a dispute placed on the booking twice. Everytime the custmer disputed the charges it placed the booking and refund in escrow twice and placed a hold on this booking for the time it takes for both partyies to submit their side. We haven't submitted our side becasue we are not disputing the charge back. Once ********** has released the fund and refunded the custmer it will be resolved. Just waiting on the credit card processor to do their review. 

    Business response

    06/04/2024

    Here is more up loads of the conversation I have been having with customer and spouse. They have also received emails with the same information. 

    Business response

    06/04/2024

    Here is more up loads of the conversation I have been having with customer and spouse. They have also received emails with the same information. 

    Business response

    06/04/2024

    Even more information sent to both parties text and email.

    Business response

    06/04/2024

    Even more. This customer has been helped endlessly and this is completely out of our companies hands because it is waiting on the dispute to be finalized. If customer stops submitting disputes to credit card it would have been processed already. 

    Business response

    06/04/2024

    And the custmer has the wrong complaint. This doesnt involve the Beach Bar. It was with Lagerheads Watersports a completly different company. 

    Customer response

    06/05/2024

    They recently reached out on Monday with additional support after previous emails indicated they were not going to refund which is why I filed the dispute. I am following up with Discover card. Thank you!

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BBB Rating & Accreditation

B+

This business is not BBB Accredited

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Contact Information

0 Simonton St

Key West, FL 33040

Visit Website
(305) 414-1010

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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