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Business Profile

Cigars and Cigar Accessories

Point Break Cigars

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cigars and Cigar Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase made 2/18/24 and debited from account same day. Website states all processed order are shipped next business day. Received confirmation email stating payment received and addional email will be sent once item shipped. As of 2/25/25 item hasbl not shipped, previous call attempts to reach by phone went unanswered and emails were bit responded too. Spoke with employee 2/25/25 who took my name and number and stated would forward my info to the manager, did not jave inform on current orders. No call received from manager.

    Business Response

    Date: 03/28/2025

    Regrettably, the complaint submitted here contains inaccuracies, misleading other customers into believing that our company fails to treat its customers right. The order was not placed on February 18, 2024, but rather on February 18, 2025. Following this, it undergoes a 24 to 48-hour approval process before being shipped. The customer received the package on February 27, 2025. Typically, our customers receive their packages within 5 to 7 business days. This package was delivered after 8 days. We apologize for the inconvenience, as we strive to ship orders promptly. However, delays can occur due to our high volume of business or delivery issues with ****. We regret any inconvenience this may have caused and are committed to continually improving our services. Misrepresenting the order date is unacceptable. We would appreciate the opportunity to make amends with the customer and provide a satisfactory resolution. Our goal is to ensure customer satisfaction and maintain a long-term relationship. Thank you, Point Break Cigars Key West.

    We attached pictures of receipt of the order day and the received day by usps 

Point Break Cigars is NOT a BBB Accredited Business.

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