We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Key West Marriott Beachside Hotel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    11/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I was staying at the Marriot beachside Hotel confirmation #*********. Staying from 11/17-11/18. Has been a nightmare and would like to be refunded.Upon arrival I informed that my wife was pregnant and asked if I can be checked in early. The said no issue they had a room ready.They checked me into 512 b to my surprise found the ceiling was in the midst of a repair and saw tools and debri all over the room.I called the front and they informed me that they would switch me to another room. I called an Uber to come back to the hotel from downtown. As i am approaching the hotel I get a call from the front desk stating that the tech fixed the problem and no need to come in. I ask the Uber to return us to downtown.I get a call 15 min stating that they made an error and the tech never got to it and they have a bellboy moving our stuff. That the copy of my room key is at the front (We never gave consent for our stuff to be moved especially being that we had sensitive documents and large amount of cash.)$50 dollars in Ubers later I get to the front desk and asking for a key and no one knew what we were talking about. 15 min later they finally get my key. I returned to my original room to my surprise find 4 ppl in the room. 1 hour later the hotel losses power and water while Im in the shower. Terrible experience. I would like a refund.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

C+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 17

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

3841 N Roosevelt Blvd

Key West, FL 33040-4534

Visit Website
(305) 296-8100

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.