Business ProfileforPolar Express Air Conditioning & Heating LLC

The original issue was due to the compressor was not running properly. The technicians quickly diagnosed the problem on 4/17 as a faulty capacitor and replaced it. They continued their diagnostics and realized the flow of refrigerant was slower than normal. They noted that the system was fully charged at 105% and had no leaks. They recommended the TXV valve be replaced for $796 to improve the refrigerant flow. I paid the technicians for the capacitor replacement $268 and they ordered the valve. 2 days later (4/19) they returned to replace the valve. The TXV valve that was on my AC unit was originally installed by Polar Express in Aug 2020 and was still under warranty. I don't know why the techs didn't offer to replace the valve under warranty? The TXV valve is installed on the coils by the factory and is intended to last the life of the coils. If they knew the coils were leaking, they would have replaced the coils and the TXV under warranty, but the coils were not leaking at this time. While replacing the valve, the Tech had many issues installing the new valve. It took him over an hour of brazing and soldering to try to connect the valve to the unit. You can still see the scorch marks from his blow torch on my AC unit inside and outside as well as the coils, because he didn't properly protect the unit from his torch while he was brazing. After he finally replaced the valve he pressure tested the system and found at least 3 coil leaks in the exact place that he brazed the valve with an open torch. He tried to claim that the leaks must have been there all along or came from foil insulation inside the unit touching the coils. They offered to replace the coils and the attached TXV under warranty for $500 for labor and refrigerant. Which I agreed to because the AC wouldn't work otherwise. Now, they want me to pay $1296 ($796 for TXV replacement I can't use and $500 for labor and refrigerant to replace the coils). This is not fair nor is it good business.