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Business Profile

Fast Food Restaurants

NY Kennedy, Fried Chicken

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To start, I had no bad things to say till I figured out that I was being lied to. I asked the lady for a Philly cheesesteak sandwich and then she asked if I wanted that as a combo. I then asked how much it would be as a combo because I saw the price for just the sandwich ($7.99) and add fries and drink for $4.99 but she said after I asked 2x she said the combo is 7.99 so I just assumed they didnt update the prices on the menu. Then I get my receipt and it shows I was charged extra (4.99) for the fries and drink. I understand everyone has a business to run but dont lie to your customers especially when they asked you because obviously because not everyone can or wants to spend on something extra. I was refunded for the fries and drink but still. Also I asked for no mushrooms on my Philly because I have a food allergy and when I get it there was mushrooms. I asked them if they could remake it without the mushrooms and they said they cant that I should have looked at the menu. I walked out and honestly at this pointed I should be refunded for my entire order for how the experience was. I grew up in this area and Im disappointed in how this business runs. Good food but not the way to keep happy customers coming back.

NY Kennedy, Fried Chicken is NOT a BBB Accredited Business.

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