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Business Profile

Online Shopping

Americana business

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ol, falo aqui do ******, estado do ************** com o cep: 26169-630. Venho aqui reclamar o golpe que sofri com a empresa Americana Business, essa empresa lesou e est lesando muitos brasileiros, tomei um golpe de 3.799,00 reais. At hoje eles no me enviaram o produto, e nem me fizeram reembolso.Fiz a compra no dia 28/11/2023, vista.Eu queria uma ajuda de vocs para poder pelo menos ressarcir m** dinheiro de volta e acabar de vez por todas com essa humilhao, ps ** mando mensagem e eles no respondem.J estou bloqueado no Instagram da empresa!Espero que me ajude.Isso um pedido de apelo.

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: 11/20/2023 Amount in Dispute: R$ ********* Contact with Company/Person: Yes Contract Signed: No, everything online ************************* Company lawyer and the store itself on 06/06/2024, but no solution. The transport company JETLOG mentioned waiting for the insurance, but there were no further responses.Desired Resolution: Receive the two phones back, new and sealed with an invoice, or a full refund of the investment.Dispute Description:Hired Americana Imports to redirect two iPhones (1TB and 512GB) from ****** to ****************** confirmed receipt of the devices on 11/20/2023 and sent them to ****** the following week. The delivery time was 40 days.After the deadline, the company claimed problems with the Federal Revenue and delays in release.Discovered that one of the iPhones was active since 04/04/2023 and the other since 06/04/2024.During a visit to the store in *******, was informed that the transport company JETLOG was responsible but did not obtain solutions.Filed a police report and tried to block the devices at Apple without success.Consulted lawyers in ******, who informed the need for an investigation in ********Americana Imports has several unresolved complaints on Reclame Aqui.The store continues to operate normally and delete negative comments.Already incurred considerable expenses trying to resolve the situation, including a trip to ************************************* $400 Airfare ****** to ******* + accommodations and expenses: around $4,000 Refund Requested:Updated value of the devices to the ***** account in dollars:iPhone 15 ************ $1,599 + 6.5% tax iPhone 15 ************** $1,399 + 6.5% tax

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aos **** 16/11/2023 aps uma negociao que comeou pelo Instagram e evolui para o whatsapp ** *********************** envie via Pix a quantia de ***** reais na compra de dois celulares iPhones um 12 128 Gb na cor preta e outros 13 128 Gb na cor estelar incluso frete + tributos fiscais + seguros por extravios a data da entrega seria de 40 **** ps a compra ao dia 40 **** contactei o proprietrio jaoabe que disse que havia acontecido alguns imprevistos mais que logo receberia minha encomenda passados mais 30**** fui direcionada ao setor jurdico e at agora nenhum acordo,ento pedi a uma amiga que pegasse a encomendas para mim na loja fsica e o proprietrio negou o nosso pedido disse que no teria como fazer a retirada dos produtos. ** e um grupo de 56 pessoas aproximadamente fomos lesado aqui no ****** por este indivduo e sua companhia.

  • Initial Complaint

    Date:04/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/09/2023, I purchased two iPhones 15 Pro from your online store, with order number #****, making the payment via PIX. It is with regret that I come to report the significant issue faced in the delivery process of these products. After 40 business days have passed, I have not received any information regarding the shipment of my order.Every day, I attempt to contact customer service through different channels, including WhatsApp, email, and Instagram. Despite repeated promises of imminent shipment, I have not been successful thus far. Faced with the lack of transparency and failure to meet the initially communicated delivery deadlines, I have formally requested cancellation and a full refund of the amount paid.Unfortunately, up to this point, I have not received a satisfactory response, and the refund has not yet been processed to my account. This situation has caused considerable frustration and apprehension.As such, I demand an immediate resolution to this issue. I request a full refund of the amount paid for the iPhones, as well as formal confirmation of the cancellation of the order.

  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Efetuei a compra no site da Americana Business, de um Iphone 15 pro *** 256 no dia 20/01/24 efetuei o pagamento via pix, aguardei o envio do Cdigo de rastreio, aps 40 **** de espera fui informado que no iria mais ser possvel enviar o aparelho **** o ******, e que para restituio do valor pago teria que falar com um advogado aqui no ******, o mesmo me fez uma proposta de devoluo parcelado, porm j que no houve a compra do aparelho o valor deveria ser restitudo de forma integral e imediato, pedi para uma amiga que **** prximo a loja fsica do site, e o proprietrio disse que no seria possvel entregar o aparelho mesmo j estando pago. O mesmo continua vendendo aparelhos via site, no tem interesse nenhum em entregar os mais de 1000 aparelhos vendidos e no entregues aqui no ******.Gostaria de saber como posso proceder para resolver meu problema, o proprietrio da loja diz que no resolve, quem decide a forma de resolver o Advogado.Quero o valor restitudo ou o aparelho entregue em mos a nos ***, desde j agradeo a ateno e me coloco a disposio.

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