Business ProfileforOrange Vacation Homes

We stayed in one of their properties in Storey Lake in Fl back in May, the 3rd-12th. The lack of communication from this company is very unprofessional. I have rented vacation homes for years and this was by far the worst experience. I added a golf cart to my rental at the time of booking because it was an add on at the time of my booking the house. Come to find out, they don't offer that and insisted that I never booked (and it wasn't even an option on their site but I again went to the site and pointed out where) and paid for it, until I sent proof that I had paid in full. From the moment we got to the front door to check in, we had issues. The code I received didn't work, and when I called I was first told that I didn't even have a reservation in their system. I about had a panic attack at that moment. Once we got that taken care of, it was dirty in places so I made sure to document it and also let them know, (when I called asking where the golf cart was). The house was in a great location to pool and surrounding areas to ****** but Kaitlin and the staff are NOT good with getting back to their customers. I am still waiting for a call back..and its been months now. We ended our vaca with having no refrigeration for almost 3 days (so much lost food never mind the ability to keep stuff cold) and the maintenance guy just letting himself in while our teen girls were home, which was not ok with us. No apologies, nothing. The house needs a deep deep clean, from mold, dirty socks left behind, to huge pee spots on the couch, it was not worth the money we paid. I was told that Kaitlin was working on getting me compensation through her boss and guaranteed me she would call me back at the beginning of June and never did. I continued to text her and call her but she did not return any calls.