Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/30/2023 I won a radio contest. I had to pay $250 for the vacation package and was told I could use it whenever. I called today 9/13/2024 to use the vacation package only to be told it expired 12 months after purchased. This was never stated when the package was purchased or on the certificate. The employee stated I would need to pay a $150 reactivation fee for the package

  Business Response

  Date: 09/17/2024

  Customer ****** ******, purchased a vacation package on 3/30/2023 as she stated on her complaint. This guest was given all the detailed information of the vacation receipt, verbally and in writing. See attached signed receipt, were it has terms and conditions, also on the signed receipt there is a link with all the detailed terms and conditions of the vacations. On the Terms and conditions it states clearly that, Package expires twelve months from date of purchase.  Customer never called our office to book any dates until 9/13/2024, customer was given the option to reactivate the package for use with a one time fee but she refused. Customer has no valid vacation package and no refunds will be issued as this vacation expired on 3/30/2024. 

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the radio I won two trips to go on vacation which I never got to go to ask I have a elderly/sickly mother. I requested for a refund which I was denied I'm seeking a refund.

  Business Response

  Date: 03/13/2024

  This guest purchased a vacation package on 4/23/2023. Per her signed document's she has 12 months to travel. Per her signed document she agreed to the terms and conditions of the vacation package. See signed receipt attached. As stated on her signed document she had 30 days to cancel from the time she purchased the vacation package. At this time this package is not refundable and non cancelable, however she still has access to book her vacations. ********, was spoken with on March 7th, 2024, and was given an extension as a courtesy due to her current situation for her to be able to use her vacations. Customer can call us once she is ready to travel so she can book her dates. 

   

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21391757
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/14/2024

  This guest purchased a vacation package on 4/23/2023. Per her signed document's she has 12 months to travel. Per her signed document she agreed to the terms and conditions of the vacation package. See signed receipt attached. As stated on her signed document she had 30 days to cancel from the time she purchased the vacation package. At this time this package is not refundable and non cancelable, however she still has access to book her vacations. ********, was spoken with on March 7th, 2024, and was given an extension as a courtesy due to her current situation for her to be able to use her vacations. Customer can call us once she is ready to travel so she can book her dates. 

  Business Response

  Date: 03/14/2024

  This guest purchased a vacation package on 4/23/2023. Per her signed document's she has 12 months to travel. Per her signed document she agreed to the terms and conditions of the vacation package. See signed receipt attached. As stated on her signed document she had 30 days to cancel from the time she purchased the vacation package. At this time this package is not refundable and non cancelable, however she still has access to book her vacations. ********, was spoken with on March 7th, 2024, and was given an extension as a courtesy due to her current situation for her to be able to use her vacations. Customer can call us once she is ready to travel so she can book her dates. 

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 21391757
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is working with a spanish radio station in my local area using a contest scam stating that you answer a trivia question correctly you win a free trip and then after you pay them a total of ****** they say for taxes etc.... they retracked and change up the terms and agreement of the vacation. There was a phone call in July of 2023 and they said that I won a trivia question with a free trip and i paid ****** and then in November 8th they said I won again and charged me another ******... I call then on Jan 30th **** to book the trips and everything they say on the phone is nothing in agreement as the original conversation. I would like all proceeds to be refunded, I'm a disabled adult and was definitely scammed .I tried contacting a supervisor they said they only speak Spanish and put me on hold for over 40 min and noone came on the line.. Then a supervisor called me back with the name of ******** who refused to credit my card.. THIS COMPANY IS DEFINITELY A SCAM... I tried to reach out to the radio station in my local area and they do not have a phone number listed as well

  Business Response

  Date: 02/01/2024

  Hello, we have been trying to reach this guest to the numbers on file *********** /********** but the guest is not responding to our calls. It is very important for the customer to call us at ************ to assist further. 

  Customer Answer

  Date: 02/01/2024

   
  Complaint: 21221954
  
  I am rejecting this response because, they have agents that are speaking in spanish only and there manager ******* is giving all different reasons and excuses, I would like a refund in the amount of ****** x2, please review all the negative complaints that have been filed with other BBB agencies in various states. This agency is a scam and needs to be shut down.
  
  Sincerely,
  
  Winter Bueno

  Customer Answer

  Date: 02/01/2024

  I no longer feel safe with there harassing phone calls, and I would be happy to provide all the other reviews that other people have become victims. i will contact my local police department as well.

  Customer Answer

  Date: 02/01/2024

  This company has been reported to the ******* attorney general's office  and consumer affairs. This was a supposed free contest that i won and now they are charging me all kinds of fees after i already paid 998.00  in taxes at time of winning.

  Customer Answer

  Date: 02/13/2024

  They call me with agents who only speak Spanish . I do not require a spanish speaking agent. I have asked for a full refund on both of these contest winnings via email due to there scamming practices, and i have all the threads as proof. They were to the attention of ****** and *****. They refunded my card for the amount of ****** on 2/12/24 for the charge in November   and we are still owed a refund of $349.00  from the charge in July 2023 which they are refusing to give because that card was closed due to fraud during the xmas holiday.. I have offered them other cards to put the credit / or ach deposit or even paper check and they are insisting on that card which my bank can't process on a card that had fraud on it and was closed.  I emailed those parties again on 2/13/23 and still no response.

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21221954
  
  I am rejecting this response because:  

   

  They call me with agents who only speak Spanish . I do not require a spanish speaking agent. I have asked for a full refund on both of these contest winnings via email due to there scamming practices, and i have all the threads as proof. They were to the attention of ****** and *****. They refunded my card for the amount of ****** on 2/12/24 for the charge in November   and we are still owed a refund of $349.00  from the charge in July 2023 which they are refusing to give because that card was closed due to fraud during the xmas holiday.. I have offered them other cards to put the credit / or ach deposit or even paper check and they are insisting on that card which my bank can't process on a card that had fraud on it and was closed.  I emailed those parties again on 2/13/23 and still no response.

  
  
  Sincerely,
  
  Winter Bueno

  Business Response

  Date: 02/14/2024

  Winter, has been contacted multiple times to assist with the refund request and fails to answer our calls. Due to the failed phone call attempts, we reached out via email where you can see the ongoing conversations.
  

  The information ********* has given in this complaint is not accurate as ****** participated in a local ************* station and when the guest called into our office he were greeted and assisted by a Spanish representative.  When the guest calls into the service/reservations department they are greeted by bilingual representatives who speak fluent Spanish and fluent English. At this point, they will assist the guest in the language that the guest prefers, English or Spanish. However, this guest refuses to speak to anyone including myself whether in English or Spanish (multiple emails informing the guest that I speak fluent English and can assist her with no problems) 
  
  Winter, purchased 2 vacation packages, (Winter is the one on recorded calls) that Winter was able to book and use once he had his travel dates, all the information on the vacation packages was sent to the email address on file. For the privacy and security of our guests, we cannot attach them to this complaint as both packages are under ********* name and not *********'s, however, I have attached the terms and conditions of the vacation packages that the guest agreed to on the date of purchase. I have highlighted where it states very clearly that there is no transportation included that our international destinations are only for 2 adults and 2 children under 11 years old and that there is a reservation fee for all-inclusive destinations. This is the same information that we were trying to give the guest when she called the office on 1/30/2023, however, ********* did not allow the representative to speak, started threatening with BBB, etc., and disconnected the call.  (recording conversation) 
  
  Per the own emission of the guest, the credit cards used to purchase the vacation packages have been canceled and closed, therefore when we try to process a refund it is automatically rejected by the merchant. We are not the bank, we recommend to the guest to reach out to her bank, and the response she gave us was that her bank cannot do anything. We have been in contact with the merchants to find a resolution in this matter, and so far we have been able to get one of the packages refunded to the guest's original card. We have informed the guest that we are still waiting on a response from the merchant regarding the other transaction. I informed the guest that unfortunately per the policy of our merchants we are not allowed to issue a refund to a card that was not charged, and we are not allowed to mail checks out. 
  
  As you can see we are working diligently to resolve this as quickly as possible, but at this point, there is nothing further we can do until we receive notification from the merchant.
  
  This is the same information we have shared with **************;(nonpackaged owner) her card has already been refunded. 

  We are requesting for Winter Bueno to reach out to our office to assist further in regards to the request that ********* is requesting as the guest is the only one that we can give information to.

   

  this is the email sent to the guest today responding to her email:

  C D Feb 13, ****, 10:08?AM (1 day ago)
  to me
  Good morning, 
  I would like an update on the amount of $349.00 credit that I have requested ?
  
  Hello *********, 
  
  As you can see based on the 1st refund you already received, we are working with our Merchant in order to fulfill your request. We only process refunds through the merchants and this can only be done to the card that was originally charged as this is how we are required to do so. We are NOT the bank, and the fact that you canceled your cards and your account has made it difficult for us to have the refund of $349.00 processed. We have sent a request to the merchant and we have to wait for their decision on how to proceed. 
  
  On a different note, in regards to the response that you have given to the BBB, I will be sending them the email conversations that we have been having, where in these emails it states very clearly that we are doing our best to assist you with your request.  Please don't forget you and Winter participated in a ************* station promotion in your local area, and this is why when you call into our office you are serviced by bilingual representatives that speak Spanish and English, just the same way it was when Winter and you originally purchased the vacation packages. (all recorded conversations)  With this said, we have multiple service representatives that speak perfect English, including myself, and I personally have called you numerous times to speak to you and also have offered for you to call me directly so we can speak and I can explain what is going on, and you have refused to answer or call us/me back.  
  
  Like I mentioned before per the policy of our merchants we are not allowed to issue a refund to a card that was not charged, and we are not allowed to mail checks out. However we are requesting for Winter Bueno to reach out to our office to assist further in regards to the request of a refund as he is the owner of the vacation package and it was his credit card that was charged. 
  
  

   

  
  

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 21221954
  
  I am rejecting this response because:  My husband did not call this company out of the blue..... he is a disabled bilingual individual and listens to the radio station. The have a trivia contest and he called the radio station.  They said he won the contest and that he had to call this company to claim his prize and that is what he did each time and they said all he had to pay were the taxes which is what he did on both winnings.  When i called ... the agent said all i needed was the confirmation number  which i had because they did a 3 way conversation to get my permission because the cards are in my name  he is only a co holder to book a vacation  each agent i spoke with gave me different terms and conditions for each contest winning. There explanation of everything was very different from what was the original conversation along with the broken dialect was very difficult for me to understand. I asked to speak with a supervisor which they refused  many times and i spent an entire day getting transferred, hung up on and  some of them  did not understand me at all, to the point that it was affecting my current health conditions.  The whole thing we felt is a SCAM of older individuals. We are choosing to deal with them via email and still not getting our problem resolved.  During Christmas we had some fraud on our account from over seas and our bank closed our cards and sent us new cards to the same account. I called the bank and they told me they can not reopen a closed card, that this merchant would be able to issue a credit to the new card because the account number has never changed.  Im requesting $349.00 to be issued to the new card which has the same account number on it from the original charge... they are all in my name as Primary and he is only the co holder.

  
  Sincerely,
  
  Winter Bueno/*********

  Business Response

  Date: 02/21/2024

  Good Day, As I mentioned on all the back and forth emails with the client, and corresponding's with the BBB, we have been working with the merchant to find a resolution for ********** request to issue a refund. The merchant has informed us that they have successfully refunded the $349.00 of package purchased by Winter Bueno. The refunded should take between 3-5 business days, to post to Winter Bueno's credit card if it has not posted already. Both packages under Winter Bueno, have been canceled and he has no vacation packages active with the company.

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21221954
  
  I am rejecting this response because, I'm requesting the date of the of the refund or a receipt  for $349.00 credit as not recieved. and what  was the last 4 digits of card number that was used for the refund? 
  
  Sincerely,
  
  Winter Bueno

  Business Response

  Date: 02/21/2024

  Due to security reasons and company policy, we are not allowed to share any other information in regards to this refund. Per the merchant, the refund has been processed, once done the merchant automatically sends an email to the email address on file. Apparently, *********, is not understanding that the refund has been submitted, and that it can take between 3 - 7 business days for this to be reflected with their bank. The client is advised to reach out to their bank to confirm the information given. We will no longer be responding back to any further responses from client as the request in place has been fulfilled and Winter Bueno, (*********) no longer has a relationship with this company.

  Customer Answer

  Date: 02/22/2024

  Good morning, 

  I will be contacting my financial institution at this time and if i don't see a any credits within the 30 day statement cycle, I will be reaching out again on this matter

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won 2 resort stays on the radio to ********* and ******* and paid AV marketing an initial deposit of $249 on 2/16/23. I was told my money would be reissued in credit of $150 gift card in ******* and $100 tokens in ********* after attending a mandatory 90-minute presentation. I initially was told I had 18 months to redeem them but later found out it was only 12 months. I hastily booked 2 trips, ************* in November and second ********* in December. When there were issues scheduling the venue of the Vegas trip, AV Marketing out of courtsey adjusted the ******* venue and contract so I would attend two different time share presentations. As the time got closer to going to *******, my confirmation calls noted additional charges which were not initally disclosed, $130 reservation fees and evenutally $61.50 in taxes on arrival at the "resort". My resort stay actually ended up a hotel designed for the marketed guests on the resort grounds. The marketing presentations are extremely uncomfortable once you express you do not wish to purchase the timeshare or the portals being marketed. I immediately reached out to AV Marketing group to cancel my Vegas reservation (over 32 days out) and expressed I do not wish to be in a similar situation again. I was told the best would be given credit on my account. I do not want credit as I never intend to go to Vegas or do business with AV Marketing. I wish for reimbusement of the money I put towards ********* reservation ($169) and the Vegas component of the inital deposit ($99).

  Business Response

  Date: 11/22/2023

  Customer purchased a vacation package, and booked and traveled to her first destination. Customer has been refunded the Reservation fee of $ ****** she paid for her ********* Reservation, as she requested to cancel the reservation. The Transaction ID: ************, Payment Method: XXXX1866, Amount: USD (******), Customer Name: *********************, a receipt of such was sent to email on file. Customer has the second vacation package to use once she is ready to travel. 

   

   

   

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20894765
  
  I am rejecting this response because:

   

  Consumer

  Most Recent Message

  Date Sent: 11/22/2023 7:31:16 PM
  

  After further reviewing my documents, the very first confirmation # *********** on 2/16/23 lists a gift of $100 pre-paid gift card and immediately later the reimbursement is changed to the $100 in tokens. This was another example of untrustworthy marketing.  I wish to cancel the entire Vegas component of the contract and would appreciate the refund to my credit card ending in -1866. 
  

  I had a very uncomfortable stay in ******* and cannot put myself through that again. There I will not redeeming the Vegas at all. 

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/07/2023

  Please see attached original purchase transaction receipt signed by the guest the date of purchase on 2/16/2023. It states very clear 4 days 3 nights ******* standard accommodations 150 gift card, and 4 days 3 nights ********* standard accommodations $100 tokens. ********************* booked 2 reservations the first one for ******* for travel dates 11/16-11/19/2023, and received her $150 pre paid card, like stated on the original purchase transaction receipt as well as the reservation request form and on the confirmation letter all 3 forms signed by the guest. *********************, also requested to book her 2nd destination to *********, were it also states the gifting to be received is $100 in tokens like stated on the original purchase transaction receipt as well as the reservation request form and on the confirmation letter all 3 forms signed by the guest. Per the terms and conditions of the vacation package you are required to assist and complete the 90 minute presentation. Since she is not wanting to assist to another tour, per her request  the reservation to ********* was canceled. As a courtesy we refunded the reservation fee she paid for the ********* Reservation.  Everything offered to this guest was honored in ******* and will be honored if she decides to travel to *********. As you can see this is the promotion the guest purchased, we are very clear with our guest and this is why we send all the information in writing and ask the guest to read and sign the documentation to avoid any misunderstandings. Please find attached all signed documentations from the guest. There is no further refund due to this guest, as this package has been used. 

  Customer Answer

  Date: 12/16/2023

   
  Complaint: 20894765
  
  I am rejecting this response because on review of the documents I had from AV travels. The very first promotional package I paid $249 and I was supposed to receive that money back in the form of $100 in prepaid card and $150 in prepaid card (please see attachment of a screenshot from 2/16/2023. In later correspondences, the reimbusement got changed to $100 in tokens in *********. After the experience in *******, I do not want to fly to ********* to attend more promotional events to $100 in tokens. I want to withdraw myself from the promotion but I would like remaining $100 of my deposit back because the promotion was falsely advertised. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/20/2023

  Corresponding refund has been issued. There are no more refunds due on this vacation package. 

• Initial Complaint

  Date:08/23/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/4/23 they were promoting a free vacation if you answer “what’s the capital of texas right” which a called a 1800 number and won a vacation to Orlando Florida and Las Vegas. Following they told me if I answer a following question right I was going to win another free vacation to the Vegas , later they convince me to give out credit/Debit card info. Before signing the document I did see that I had 30 days to get a refund. I wanted to do my research and see if it was legit . After seeing all the review I called the following day to cancel the “manager” gave me a 6 month extension to think about it. Thinking i could still cancel due to that i have a autistic kid and cant sit throught the 90 min presentation which is the reason i was cancelling. When i called back they told me that i could not cancel even though i could not use the package. I felt very misled and pressued by the manager who offered the extension.

  Business Response

  Date: 08/24/2023

  Customer purchased a vacation package with the company, the customer called requesting a refund customer agreed and signed a package adjustment to keep the vacation package. The customer called again reuqsting to cancel and was assisted by upper management. Once assisted by the manager per customers request he was fully refunded. 

  Customer Answer

  Date: 08/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won a trip to Orlando FL and Las Vegas NV on April 27th. The woman who told me I won the prize told me that I only had to pay $300 for a prepaid card for both trips. I later on decided that I no longer wanted to go to Vegas, and they refunded me $100. A few weeks later I found out that they LIED about the free Universal Orlando tickets…when I found out I called for a refund and they REFUSED to give me my money back. They lied and said that “no one ever told me free theme park tickets were included” even though the recorded phone call was proof. They REFUSED to listen to the entire call…the manager called me back after three minutes, claiming to have listened to the phone call even though I was on the phone with the woman who told me I won the theme park tickets for OVER 20 minutes…they knew what was said and refused to listen to it because they are liars.

  Business Response

  Date: 07/11/2023

  On 4/26/2023, this customer called into our office and after listening to the offer they purchased the vacation package. The vacation package purchased consist of 4 days and 3 nights standard accommodations in Orlando, with 150 gift card, and 4 days and 3 standard accommodations in Las Vegas with 150 in tokens, in the amount of $299.00. Please see attached the signed receipt by the customer, which  it has the details of the vacation package. On May 22, customer called in to the office stating that they were not going to make use of both destinations, and Khadijah Griffin, was offered to only keep one destination of choice, which decided to keep Orlando, 4 days and 3 nights standard accommodations in Orlando with 150 pre paid card, for only $199.00, and a partial refund of $100.00 was issued to guest card per their authorization. Please see attached the signed receipt Final Adjustment  by the customer, which it has the details of the adjusted vacation package details. Both times guest was clear of what the package consists of as it was sent to the customers email address [email protected],  as you can see on both receipts the customer signed and agreed to the vacation package terms. Not once was there any mention of theme park tickets. The recording was listened to as well and the sales representative never mentioned any theme park tickets included with the vacation package as this is something we do not offer. On May 31th, we received notification from the merchant that the guest summited a charge back, and it has been notified that the dispute has been rejected by the bank due to the documentations the guest  signed with the company. The guest can call the reservations department to book dates once ready to book travel dates.   

  Customer Answer

  Date: 07/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  They are lying, they never listened to the call, the manager told me she would listen to it after I called, but then she called me back 3 minutes later even though the phone call was over 20 minutes long…proving that she did not listen to it. When I told her I did not believe that she listened to the whole thing she said she would call me back AND NEVER DID!
  Sincerely,
  
  ******** *******

  Business Response

  Date: 07/13/2023

  Customer has submitted a chargeback, they will need to await response from bank for further review. 

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I “won” what I thought was a legitimate vacation Pkg via radio only to learn that I had to pay $249 up front. I was told we would have to sit through a 90 min presentation. After about a week of consideration and seeing reviews of the destinations they offered I decided this wasn’t for me. Their terms clearly state I 30 days to request a refund. One week after the purchase I called to request a refund. I was first hung up on then called back and spoke to an agent who continued to harass me to try and change my mind. After she said she wasn’t authorized to issie me a refund. I was transferred to her manager who I was told would issie it. Received same treatment and then he then proceeded to tell me he was t authorized to provide my refund. I was told I’d get a call from someone else and they would call me. I never received the call and have since filed a dispute with my credit card company to try and get my money back. This place is a scam and they don’t honor their terms and conditions!

  Business Response

  Date: 07/05/2023

  On 6/23/2023 customer purchased a vacation package were she agreed to pay $249.00 for 2 vacation stays, one to Orlando and one to Las Vegas. On  Friday, June 30th, customer called requesting to cancel the vacation package, and customer was assisted and also was offered a discount to keep the vacation package. The customer denied all the options given, on July 3rd, at 1:56pm, the customer was assist further, however she requested to continue with the refund request, and a full refund was issued to the customer. Transaction ID *********** for the refund of $249.00. Customer was assisted per her request.

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I won the all expense paid trip to Orlando with Vegas as a bonus trip..I gave them 100 over the phone but I feel like I was scammed so I want to see if I can get a refund? I am no longer interested and I do not want to be involved with this company.

  Business Response

  Date: 07/05/2023

  On 6/30/2023, customer purchased a vacation package, and made a partial payment of $100.00 for 2 destinations stays, one for Orlando Florida and one to Las Vegas, like customer stated on her complaint. Customer called into our office 7/5/2023 @ 12.00pm informing us that she was not comfortable with this purchase and requested to be refunded. Customer was assisted on 7/5/2023 and by 12:15pm  per her request she was refunded the amount paid. Transaction # ************ refunded $100.00. Customers vacation package is no longer valid 

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently signed up for their vacation package from a Radio Station ***** stating that whoever calls this number 1 (800) 287-0802 will win a trip to Florida and I called and thought I had "won" a vacation which later i find out its just a Scam to get you to sign up for AV destinations service. when I was on the phone signing up for AV destination on May 29th 2023, they asked for my credit card information to pay upfront before even continuing. they made me give the credit card information over the phone which was suspicious and very unprofessional. they charged me $399.00. the next day I decided to cancel the package and ask for a refund. I called May 30th 2023 to ask for a refund they said ok but then a few days later instead of receiving a refund they charged my card another $399.00. I was charged more than once for the same transaction. I believe they are refusing to give me my refund and fraudulently charging my card twice. I am supposed to be eligible for the refund because on their website it says you can receive a refund between the 30 day time period from purchase.

  Business Response

  Date: 06/05/2023

  This guest ***** *****, was refunded per his request. The refund was issued on 5/30/2023 @ 12.48pm, transaction ID ***********. Guest was advised that it takes 3-5 business days, that he should reach out to his bank with this transaction ID for confirmation. 

   

  Business Response

  Date: 06/05/2023

  This guest ***** *****, was refunded per his request. The refund was issued on 5/30/2023 @ 12.48pm, transaction ID ***********. Guest was advised that it takes 3-5 business days, that he should reach out to his bank with this transaction ID for confirmation. 

   

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was listening to the radio when they announced a "contest" to win an all-expenses paid trip to Las Vegas, Nevada. They said the first ten people to call an 1800 phone number with the answer to the question would win the trip. Long story short, she said that I needed to pay the taxes and administrative fees for this prize. I paid $249 back in March with the promise that I would get $250 back after the trip, plus an additional trip for free. I agreed to all of the terms and conditions listed below and signed the paperwork. They told me I would have to attend a “seminar” in order to receive my $250 back and if I did not attend then I would be charged an additional $389. Once I went to the seminar, I was humiliated and shamed in being told that I do not financially meet the requirements to reap the benefits of this so called prize. Now they are trying to charge me close to $600 for a trip I supposedly “won”.

  Business Response

  Date: 05/03/2023

  This customer called in to book dates and traveled on her requested date. She failed to meet the qualifications and therefore she was charged the Non Qualified fee of $389.00 as stated on her Reservation and Confirmation Letters signed by the guest. (see attached). Guest was called to assist  but it was not a successful call. As a courtesy the guest has been refunded the Non Qualification fee of $389.00, an her package is considered used/null. There is nothing else owed to the guest.