Business ProfileforFlorida Premier Rentals

We stayed at a property near ************ from March 29-April 6. The place itself was adequate. However the location was misleading. I booked this rental many months ago through VRBO and did not realize that since then, there were other reviews posted with the same complaints. The listing states it is within walking distance of some of the ****** World parks. This is untrue. Instead of walking distance, in actuality it is a 20 minute drive from those same parks.After a week of attempts and with assistance from VRBO, I was able to contact ****** at Florida Premier Rentals. With other reviews that mention this same problem on VRBO, I have trouble believing that she was truly unaware of the situation with their misleading listing. However, I was told that the wrong location was a genuine oversight. I told them explicitly how I would like the issue resolved, including monetary compensation. I was given a discount offer but it was not nearly sufficient to offset the extra costs we incurred in transportation as well as the premium we paid for a falsely advertised rental location. If I had known it was much farther away, there were much more affordable options available that I would have considered. I did not accept their offer, and countered with my original request, but since then I have not heard from ******, nor have I been able to contact her. I spoke with someone else at Florida Premier Rental who stated that they could not help me. When I asked this person for direct contact info to their resolutions department so I could speak with them myself, she said she was told not to give out their info. Instead, she assured me that she was messaging ****** right then to make sure she calls me the following morning. I did not hear from her and when I called, no one picked up the phone. Poor communication. Lack of follow through. Their listing of this property on VRBO has apparently been taken down, but their oversight cost customers money.