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Business Profile

Theatre

AMC Downtown Disney 24

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The management at this location denied my daughter entrance and said I would receive a refund via text. I did not receive a refund of her ticket

  • Initial Complaint

    Date:06/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Visit Disney Dining Saturday 6/18 to see Jurassic Park. After 1 hour of not receiving our meal we stepped out to talk to a staff member. Was told they could not find our order. Spoke to manager (young black male very short hair or bald) and because we were missing the movie, the food will be re-ordered and credited. After 30 minutes and no food we stepped out again, spoke to another manager (white thin female w/glasses) and she told us our order could not be found, placed the order again and reminded food would be credited. Received our meal and at end of movie walked up to counter and spoke to manager, a different female (white, stocky hair pulled back) and she said Yes she heard of our situation and assured us our food would be credited. Well, today Monday June 20th Disney Dinning charged our credit card for the meals. And to add insult to injury the first manager gave us ONE voucher for two people to come back and see a movie. Voucher expires end of the month. We WILL NOT be using it or returning to Disney. What a horrible horrible experience along with the food. I want my refund please. I've been calling and no one picks up the phone

    Business Response

    Date: 08/22/2022

    Business Response /* (1000, 10, 2022/07/26) */ Reached out to guest to resolve, did not receive response from the guest.

AMC Downtown Disney 24 is NOT a BBB Accredited Business.

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