ComplaintsforGateway Classic Cars

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 1967 Convertible Camaro. Advertised as having a 350 motor. When it showed up to their mechanic it apparently had a 327 motor. When it showed up in ******** it had a 283 motor.Sales person stated they had taken a magnet to the car and it was straight with no bondo.Michigan mechanic states there is so much bondo on the car it is not worth the 38k paid.

  Business response

  05/21/2024

  The **************** has been notified of this customers concern referencing a vehicle he purchased approximately two years ago and were investigating his claims.

  Weve been in contact with this customer and requested them to provide some additional information regarding the concern theyve mentioned.

  As of now, we are awaiting the customer to reply and provide the requested information for review. 

  Customer response

  05/21/2024

   
  Complaint: 21688108
  
  I am rejecting this response because:

  we have provided all the information including the builders information who has evaluated the car - *********************

  
  Sincerely,
  
  ***********************

  Business response

  06/18/2024

  Despite the customers claim, the company still has not received any pertinent information which would allow us to review the situation further.

  It is also important to note that this customer is filing a complaint 2+ years after purchasing this vehicle. This is a substantial period of time inbetween receiving the vehicle and notifying us of any concerns.

  As of now, the company is considering this purchase completed in its entirety and has closed out the transaction. 

  Customer response

  06/18/2024

  Please reopen this matter.

  It has not been two years.  The facts are demonstrating the company has fraudulently represented the vehicle as having one engine and transmission and when delivered the same was not true or present.  Addtionally, sales people represented the vehicle was solid, when the mechanics got into the car, as it literally showed up not running, the car was full of foam, chicken wire and bondo.

  This matter needs to be addressed.  ********************* has sent ***** a communication about how bad the car is, and expectations.  ************ has all the records, and is attempting to hide the truth instead of addressing the matter and making the transaction correct.

• Initial Complaint

  07/26/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company has bad business practices. I signed to purchase a car and put placed a deposit of $1,000 with every intent to purchase the car. Unfortunately, my loan for the purchase was not approved. The contract doesn't state anything about not being able to finance the car with all intent. The dealer will not refund my $1,000 and also is only giving me 6 months to use the $1,000 credit. This is not ethical.

  Business response

  07/27/2023

  After further investigation it does seem that at the time of the $1,000 deposit, we were under the impression from the buyer that he had preapproved financing through a third-party company known as USAA. At that time all proper paperwork was signed showing a non-refundable $1,000 deposit. It was later discovered from the buyer that his loan application was not approved based on the year of the vehicle. With all proper paperwork being signed we are not entitled to refund that deposit. However, we will hold the deposit for 6 months to use as credit on any other vehicle of their choice. We do apologize about the dissatisfaction that the customer is experiencing at this time.  

• Initial Complaint

  06/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They sold me a 1993 jeep wrangler . They said it was in perfect working condition. When it arrived at my house the E brake did not work , brake fluid was leaking out and the back break lights did not work at all. They said everything on there was in perfect working condition. They lied to me. I had to take it to a mechanic by me to get everything fixed. I reached out to them and they said they were not aware of any problems when they had it. They sold me a jeep that could not be driven safely when i got it. That is unethical.

  Business response

  07/20/2023

  Hello, in regard to the concerns mentioned above. We are very sorry to hear of Mr. ******** dissatisfaction. We do allow all buyers to have an opportunity to hire an inspector or to inspect the vehicles themselves, in person. At the time of consignment, we were not aware of any of these concerns listed above. After reviewing the facts, the company considers this purchase to be completed in its entirety and has closed out this transaction.

• Initial Complaint

  10/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  22 minutes ago Horrible experience. Dan C****** contacted me to consign my 2005 Mercedes SL500. He fed me a bunch of lies and then once I had it delivered there asked me to lower my net price. They then listed it for $5000 over at a 35% commission, ridiculous! When my 90 days was up, I had no interest in resigning because they wouldn't lower the asking price and it was way too high so nobody was interested. Dan told me I has 2 weeks to pick up the car with no storage charges. On the 15th of September I received an email from Cheryl H******, office manager that said I owed $200 storage fees for the whe month of September. I sent her the email that Dan sent me stating that I wouldn't be charged for 2 weeks and she said Dan doesn't make the rules, she does. So Dan lied and misled me. I had sold the car myself in the meantime and sent someone to pick it up on October 1st. I called Cheryl on the morning of the 1st to pay the unwarranted storage fees so it could be picked up. Cheryl was very rude, told me she was very "pissed off" at me an I was an ignorant a$$hole and hung up on me. I then had to send my payment info through email because she wouldn't talk to me. When the driver picked up the vehicle they were very rude and uncooperative. Very deceptive and dishonest business. Charged me after an employee said I wouldn't be charged.

  Business response

  10/21/2022

  Business Response /* (1000, 5, 2022/10/04) */ In regards to the complaint Mr. *********** has a contract that clearly states if his vehicle was not picked up at the end of his contract there would a $200 Storage per month it was left. He contacted Dan Collard and requested additional time at no cost. Dan agreee to allow an additional week. He had several email warnings that there would be a $200 Storage fee if the vehicle was not picked up b y 9/14/2022. On 9/10/2022 there was an additional email warning if the vehicle was not picked up by 9/16/2022 there would be a storage of $200.00 which Mr *********** acknowledged in the email that understood if we had to charge him. He also violated his contract by selling his vehicle on another website using our copyrighted images which his contract clearly stated is a violation. As far as the name calling the only person that ever used Foul language was Mr. ***********. When I spoke with Mr. *********** I did acknowledge I was pissed off as his name calling and emails were extreme, I did end the call due to use of foul language again, our calls are monitored and I never once used foul language. As we experienced a hurricane and even gave more time again to compensate due to closure. I have copies of the contract as well as proof of his copyright infringement. We have gone above an beyond to assist Mr. *********** we will not be issuing any refunds. I am uploading communications to back up the copyright infringement as well as communications between Mr. *********** and Dan and myself His contract that he signed is also there for documentation. Consumer Response /* (3000, 7, 2022/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This seems to be a very common practice of this business. Cheryl is totally lying, which seems to be the MO of thid business. There are MANY negative reviews on several different sites that resemble my experience. Something needs to be done to stop this conduct. As far as me selling my car on my own, yes I did and only after my agreement with them was over and Dan knew that's what I was doing. Business Response /* (4000, 9, 2022/10/05) */ Mr. *********** has been more than accommodated we will no longer be accommodating him any further between the foul language and complete violation of his contract up to and including copyright infringement. Our problem has never been Mr. *********** selling his car. The vehicle was his do with as he please. However, his contract clearing states that he is not permitted to use any media we produced. Which he did again shown in the documentation. As well as the fact that he did not take possession of his vehicle in a timely manner. We accommodated his request to allow more time and Mr. *********** did not take possession of the vehicle with the extended time and he was warned several times that there would be a storage fee if the vehicle was not picked up with the extended amount of time. As shown in the previous email he was notified of the deadline approaching as well as the fact he would be charged if the the vehicle was not picked up. At this point we have no further business with Mr. ***********. I will again upload the documentation where he acknowledged he would be charged if the vehicle was not picked up. I have also included the email showing he was not invoiced until September 19. His contract expired on 9/1/2022 per his contract he has 7 day to pick up the vehicle we extended this date until 9/14/2022 then as a courtesy gave him an additional 2 more days until 9/16/2022 to pick up his vehicle which he choose to procrastinate. On 9/19/2022 we finally sent him an invoice for the month of September. He had until 10/1/2022 to pick up his vehicle before a second month was charged. He has called not only myself names but my co worker Dan several names. He has used foul language to the point where I no longer felt comfortable speaking to him on the phone and required all communication done through email. Due to hurricane Ian we accommodated Mr. *********** with an additional 2 days in October to pick up his vehicle. We have offered all the accommodation he will be receiving from us.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩