Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gateway Classic Cars called me, '******' supposedly saying that she had been trying to get ahold of me in order to process the return of a $1000 deposit that I had made on a vehicle. When I returned the call I was told by ****** that they needed the creditcard number from the card that had been used to make the deposit. I thought this was odd and called my bank and was told that they had never heard of such a request which just confirmed my suspictions about providing '******' my CC information. If they want to process a refund they can simply do so. I had simply assumed that I had eaten the 1K anyway and had written it off. Btw researching the number that ****** had called me from showed no results and I could not find this number associated with Gateway. I sent a couple of texts in return but I have not gotten a response. This is a suspicious way of doing business in the least and fraudulent in the worst. I cancelled that particular card due to suspected fraud and have been closely watching my bank accounts. What a strange thing to get a call asking for my complete credit card information over the phone when there would be ways of returning my deposit if this was legit. It clearly says that deposits are NON REFUNDABLE anyway and so I was not expecting one anyway. Why would they be so eager to return a non refundable deposit anyway? Very suspicious. I would only expect a refund due to their deceptive business practices.

  Business Response

  Date: 03/11/2025

  The business acknowledges being in contact with this customer both for the initial deposit and in our attempts to issue him a refund. It is our belief that this individual is confused or perhaps unaware of the business procedures. We attempted to explain this to the customer, but he was very quick to get off the phone and chose not to listen to or discuss the subject in its **************** policy requires our staff members to properly dispose of all credit card information after completion of any transaction. We do not hold or retain this information on file. That is why the customer was contacted by a local representative to discuss the refund attempt.  The company is certainly apologetic for any confusion which might have transpired with this individual and wish we were provided a better opportunity to explain the full process to this customer.  
  
  If the customer would like, we would encourage him to reach out to us about completing this request. 

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23027682
  
  I am rejecting this response because: I contacted Gateway Classic Cars and was told that there is no employee by the name of ******* *******. The response letter provided no contact information. I was not going to give my CC info to someone who I could not verify works for Gateway.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 03/21/2025

  The company understands and agrees with the customers stance. He is correct that the individual he mentioned in the 2nd response does not work with GCC but instead is the BBB employee assigned to this complaint. GCC acknowledges and is informing the customer that it lists all its active staff or employees on their website, which can be accessed or viewed by any customer if theyd like to double check for confirmation. 
  
  At this point, it appears this particular customer is extremely confused as he is now mentioning multiple names and altering the individuals from his original complaint. Again, if the customer contacts us and provides the information for the ** used in the transaction, the company is happy to oblige in assisting him further.   

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We looked at a 2001 ****** online, the description and photos looked like a pristine low mileage car. We paid high retail for it. When it was delivered to us in **************, the first thing we noticed was the ** was not working. I know cars can sit a long time and leak down, so I bought ****** worth of R134 and it was leaking out as fast as it was going in. I looked under the car and it is badly rusted out. Suspension points, fuel lines brake lines the exhaust system and hokes rusted out in the inner rocker panels. The dealer keeps quoting the "as is where is " document we signed....that does not apply to a vehicle that cannot be registered for highway use because of safety violations. A retail sale of a vehicle must comply with safety regulations. It will cost over 5 thousand dollars to get the safety issues taken care of and tgat does not include the replacement of rusted panels that the suspension parts bolt to. We bought another car from them to help prove they covered up the rust out by manipulation of the video and specific pictures that were left out of the presentation. We offered to buy another vehicle from them that we want and let them sell a collector car we have if they would refund our money on this one. I might add tge same salesman sold us both cars and he stated he personally checked the cars out. Thank you for any help you can be

  Business Response

  Date: 09/04/2024

  The business acknowledges they have been in contact with this customer about a few complaints from his purchased vehicle. However, after full review, the business believes some of the consumers statements were inaccurate to the facts in reference to this transaction.
  Starting off, we would like to state that as a company, we strive to be very transparent about the shape and condition of the vehicles we represent. Every vehicle is displayed with over a 100 or more photos and a video on our website. Also, we welcome any 3rd party inspections at our facility and make the vehicle fully accessible to either the consumer themselves or anybody they deem knowledgeable enough to observe the vehicle on their behalf. This does include allowing 3rd party inspector services if they would like. Despite this consumers claim of being an expert and in the industry of vehicles for many decades during our discussions, this consumer chose to forgo all of these double checks prior to completing the purchase.
  Once contacted, the company conducted a thorough investigation based on the information the consumer provided and reviewed the transaction. Upon doing so, it found that no malintent transpired during the representation, negotiations, or transaction of this vehicle.
  From there, the company notified the consumer of their findings. However, our attempts to assist this customer further did not stop. Instead, we presented alternative options in attempts and hopes of locating an admirable resolution with them. The individual refused to cooperate or accept any of these options and again reasserted a list of unobtainable demands that the company reiterated were not acceptable solutions.
  In closing, after reviewing the facts and the customer denying our attempts to work towards an alternative resolution; the customer was informed that ******************** considers this purchase to be completed in its entirety and has closed out this transaction.   

  Customer Answer

  Date: 09/04/2024

  bunch of lying jerks! The ONLY offer they made was if I would title the car in my name, they would allow me to take the vehicle to their ********* ******** and they would try to sell it.....TRY to sell it, with no guarantee of amount of sale, and no guarantee of actualy selling the car and no time frame to sell it.The vehicle was listed as having ac...the ac hasn't worked in a very long time since the seals and compressor itself are leaking and the windows were down during the driving of the car for the video, why  would I Think the ac did not work just because the windows were down, but the driver knew it. The exhaust system is rusted with holes and it is louder at the sides of the car than out the tailpipes. So if these experts who check out the cars did not hear the louder exhaust, they must be hard of hearing. The *** states, that any vehicle that was bought at retail from a dealer must be able to be registered. Safety issues such as a leaking exhaust system, rusted fuel and brake lines, severe rust in suspension mounting points that compromise safety will not allow the vehicle to pass a safety inspection. AS IS WHERE IS, does not overcome the facts that the vehicle cannot be driven on our roads because it cannot be registered and If it cannot be registered its a parts car that I paid ******** for. This multibillion dollar company has a terrible ****** rating, mainly from what I see that they do not take care of customers real issues. They rely on the AS IS WHERE IS bs to railroad customers into believing they have no recourse. THIS customer knows his rights since I have been on the sales side for several years. 

  I was told by 4 different employees at 4 different ********s, that they do not take consignments on badly rusted vehicles. I was also told that the vehicles have to pass a simple visual inspection before they agree to take it on consignment,  to make sure they are not selling a vehicle that is dangerous or has bad mechanical issues. That sounds reasonable right? 

  The manager , *****, at the Orlando dealership, told me that he had personally looked at the car and it was in excellent shape. As I stated in the original complaint, the photos and videos were carefully crafted to stay away from the bad rusted out areas. I did see surface rust on the control arms and the front of the unibody area at the wheel well there was some minor surface rust that showed up in the photos. The HOLES that are rusted out were carefully kept out of the video. One area that IF IF IF the video had not been edited, I would have seen the extreme rust at the strut attachment points under the hood which are visible if you look into the engine compartment and I would not have bought it. yes he said they have inspectors that I can hire to go over the car, but when you look at the photos of the pretty parts, and you have a manager that tells you the care has no issues, why should I even think about getting an inspection done at my cost. 

  As I stated in the first email, my wife found another jaguar on their site and I called ***** back to ask about that one. He said he had personally inspected this vehicle and he guaranteed me there were no issues on this one. That statement along with the extremely detailed video and still shots that we looked at, allowed us to feel good about buying this one. I had two reasons for getting the second car, firstly we compared the videos and still shots on the two cars and this one showed down into the engine compartment and clearly showed it was rust free under the hood. The video and still shots also showed very close and detailed pictures of the complete underside. After viewing the videos on both cars, and showing them to our attorney, it is agreed that we possibly have a case against them for fraudulent representation of the rusted out car. 

  You would think that since I offered to let the ********* ******** sell our Reatta, of which they would make a few thousand dollars on, and the fact we were ready to buy another car that had really good detailed videos and photos, that they would simply take the rusted piece of c*** back. This was my first attempt to try and settle this situation without involving attorneys, I have several more letters going out to entities that do have legal control over dealers that s**** over customers and sell them rusted out unsafe vehicles. 

  Here is my last attempt to settle this amicably, take the rusted out unsafe pos back, refund us ******** and we sign a release. We have already bought two other vehicles from reputable dealers, and I might add we buy and sell several cars a year.and we have a large customer base that deal with collectible or classic vehicles. I feel that especially with this last attempt to settle this unfortunate deal, we are being more than fair. If they do not agree to do this, then we will pursue every avenue available to us to insure they have investigations into their sales tactics and there are several customers that we can contact to bring them in on the actions. They have stepped on a really nice couple that would have continued to buy cars from them and establish a future working relationship. But, that really nice couple can be extremely proactive a******* and we have a lot of contacts that can make their lives very uncomfortable. Trust us, we will pursue this as far as our attorneys want to and are willing to take it. We spent ******* in legal fees to win a ******* judgement back in 1996 just to prove to the crooked pos that tried to bilk us out of the 2 k that we would spend whatever we needed to get justice. Maybe since they seem to be experts at misrepresenting the vehicles they sell, they have attorneys on retainer......we don't care we will wear them out. We are also looking into having a video of the rusted unsafe vehicle professionally produced that will air in several areas where they do business. We have relatives that work for ******** and one is an investigative reporter. Another relative works for the Atlanta Journal Constitution in the investigative reporting division. None of what I have posted is without fact, I will say one last time, we do not wish to unleash the barrage of attacks and legal filings, we just want them to do what is right, correct and legal. 

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22170565
  
  I am rejecting this response because:

  
  bunch of lying jerks! The ONLY offer they made was if I would title the car in my name, they would allow me to take the vehicle to their ********* ******** and they would try to sell it.....TRY to sell it, with no guarantee of amount of sale, and no guarantee of actualy selling the car and no time frame to sell it.The vehicle was listed as having ac...the ac hasn't worked in a very long time since the seals and compressor itself are leaking and the windows were down during the driving of the car for the video, why  would I Think the ac did not work just because the windows were down, but the driver knew it. The exhaust system is rusted with holes and it is louder at the sides of the car than out the tailpipes. So if these experts who check out the cars did not hear the louder exhaust, they must be hard of hearing. The *** states, that any vehicle that was bought at retail from a dealer must be able to be registered. Safety issues such as a leaking exhaust system, rusted fuel and brake lines, severe rust in suspension mounting points that compromise safety will not allow the vehicle to pass a safety inspection. AS IS WHERE IS, does not overcome the facts that the vehicle cannot be driven on our roads because it cannot be registered and If it cannot be registered its a parts car that I paid ******** for. This multibillion dollar company has a terrible ****** rating, mainly from what I see that they do not take care of customers real issues. They rely on the AS IS WHERE IS bs to railroad customers into believing they have no recourse. THIS customer knows his rights since I have been on the sales side for several years. 
  
  I was told by 4 different employees at 4 different ********s, that they do not take consignments on badly rusted vehicles. I was also told that the vehicles have to pass a simple visual inspection before they agree to take it on consignment,  to make sure they are not selling a vehicle that is dangerous or has bad mechanical issues. That sounds reasonable right? 
  
  The manager , *****, at the Orlando dealership, told me that he had personally looked at the car and it was in excellent shape. As I stated in the original complaint, the photos and videos were carefully crafted to stay away from the bad rusted out areas. I did see surface rust on the control arms and the front of the unibody area at the wheel well there was some minor surface rust that showed up in the photos. The HOLES that are rusted out were carefully kept out of the video. One area that IF IF IF the video had not been edited, I would have seen the extreme rust at the strut attachment points under the hood which are visible if you look into the engine compartment and I would not have bought it. yes he said they have inspectors that I can hire to go over the car, but when you look at the photos of the pretty parts, and you have a manager that tells you the care has no issues, why should I even think about getting an inspection done at my cost. 
  
  As I stated in the first email, my wife found another jaguar on their site and I called ***** back to ask about that one. He said he had personally inspected this vehicle and he guaranteed me there were no issues on this one. That statement along with the extremely detailed video and still shots that we looked at, allowed us to feel good about buying this one. I had two reasons for getting the second car, firstly we compared the videos and still shots on the two cars and this one showed down into the engine compartment and clearly showed it was rust free under the hood. The video and still shots also showed very close and detailed pictures of the complete underside. After viewing the videos on both cars, and showing them to our attorney, it is agreed that we possibly have a case against them for fraudulent representation of the rusted out car. 
  
  You would think that since I offered to let the ********* ******** sell our Reatta, of which they would make a few thousand dollars on, and the fact we were ready to buy another car that had really good detailed videos and photos, that they would simply take the rusted piece of c*** back. This was my first attempt to try and settle this situation without involving attorneys, I have several more letters going out to entities that do have legal control over dealers that s**** over customers and sell them rusted out unsafe vehicles. 
  
  Here is my last attempt to settle this amicably, take the rusted out unsafe pos back, refund us ******** and we sign a release. We have already bought two other vehicles from reputable dealers, and I might add we buy and sell several cars a year.and we have a large customer base that deal with collectible or classic vehicles. I feel that especially with this last attempt to settle this unfortunate deal, we are being more than fair. If they do not agree to do this, then we will pursue every avenue available to us to insure they have investigations into their sales tactics and there are several customers that we can contact to bring them in on the actions. They have stepped on a really nice couple that would have continued to buy cars from them and establish a future working relationship. But, that really nice couple can be extremely proactive a******* and we have a lot of contacts that can make their lives very uncomfortable. Trust us, we will pursue this as far as our attorneys want to and are willing to take it. We spent ******* in legal fees to win a ******* judgement back in 1996 just to prove to the crooked pos that tried to bilk us out of the 2 k that we would spend whatever we needed to get justice. Maybe since they seem to be experts at misrepresenting the vehicles they sell, they have attorneys on retainer......we don't care we will wear them out. We are also looking into having a video of the rusted unsafe vehicle professionally produced that will air in several areas where they do business. We have relatives that work for ******** and one is an investigative reporter. Another relative works for the Atlanta Journal Constitution in the investigative reporting division. None of what I have posted is without fact, I will say one last time, we do not wish to unleash the barrage of attacks and legal filings, we just want them to do what is right, correct and legal. 
  
  **** ******

  Customer Answer

  Date: 09/25/2024

  we have initiated possible fraud investigations with several agencies but please let us know if they respond 

• Initial Complaint

  Date:07/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has bad business practices. I signed to purchase a car and put placed a deposit of $1,000 with every intent to purchase the car. Unfortunately, my loan for the purchase was not approved. The contract doesn't state anything about not being able to finance the car with all intent. The dealer will not refund my $1,000 and also is only giving me 6 months to use the $1,000 credit. This is not ethical.

  Business Response

  Date: 07/27/2023

  After further investigation it does seem that at the time of the $1,000 deposit, we were under the impression from the buyer that he had preapproved financing through a third-party company known as USAA. At that time all proper paperwork was signed showing a non-refundable $1,000 deposit. It was later discovered from the buyer that his loan application was not approved based on the year of the vehicle. With all proper paperwork being signed we are not entitled to refund that deposit. However, we will hold the deposit for 6 months to use as credit on any other vehicle of their choice. We do apologize about the dissatisfaction that the customer is experiencing at this time.  

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a 1993 jeep wrangler . They said it was in perfect working condition. When it arrived at my house the E brake did not work , brake fluid was leaking out and the back break lights did not work at all. They said everything on there was in perfect working condition. They lied to me. I had to take it to a mechanic by me to get everything fixed. I reached out to them and they said they were not aware of any problems when they had it. They sold me a jeep that could not be driven safely when i got it. That is unethical.

  Business Response

  Date: 07/20/2023

  Hello, in regard to the concerns mentioned above. We are very sorry to hear of Mr. ******** dissatisfaction. We do allow all buyers to have an opportunity to hire an inspector or to inspect the vehicles themselves, in person. At the time of consignment, we were not aware of any of these concerns listed above. After reviewing the facts, the company considers this purchase to be completed in its entirety and has closed out this transaction.

• Initial Complaint

  Date:10/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  22 minutes ago Horrible experience. Dan C****** contacted me to consign my 2005 Mercedes SL500. He fed me a bunch of lies and then once I had it delivered there asked me to lower my net price. They then listed it for $5000 over at a 35% commission, ridiculous! When my 90 days was up, I had no interest in resigning because they wouldn't lower the asking price and it was way too high so nobody was interested. Dan told me I has 2 weeks to pick up the car with no storage charges. On the 15th of September I received an email from Cheryl H******, office manager that said I owed $200 storage fees for the whe month of September. I sent her the email that Dan sent me stating that I wouldn't be charged for 2 weeks and she said Dan doesn't make the rules, she does. So Dan lied and misled me. I had sold the car myself in the meantime and sent someone to pick it up on October 1st. I called Cheryl on the morning of the 1st to pay the unwarranted storage fees so it could be picked up. Cheryl was very rude, told me she was very "pissed off" at me an I was an ignorant a$$hole and hung up on me. I then had to send my payment info through email because she wouldn't talk to me. When the driver picked up the vehicle they were very rude and uncooperative. Very deceptive and dishonest business. Charged me after an employee said I wouldn't be charged.

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 5, 2022/10/04) */ In regards to the complaint Mr. *********** has a contract that clearly states if his vehicle was not picked up at the end of his contract there would a $200 Storage per month it was left. He contacted Dan Collard and requested additional time at no cost. Dan agreee to allow an additional week. He had several email warnings that there would be a $200 Storage fee if the vehicle was not picked up b y 9/14/2022. On 9/10/2022 there was an additional email warning if the vehicle was not picked up by 9/16/2022 there would be a storage of $200.00 which Mr *********** acknowledged in the email that understood if we had to charge him. He also violated his contract by selling his vehicle on another website using our copyrighted images which his contract clearly stated is a violation. As far as the name calling the only person that ever used Foul language was Mr. ***********. When I spoke with Mr. *********** I did acknowledge I was pissed off as his name calling and emails were extreme, I did end the call due to use of foul language again, our calls are monitored and I never once used foul language. As we experienced a hurricane and even gave more time again to compensate due to closure. I have copies of the contract as well as proof of his copyright infringement. We have gone above an beyond to assist Mr. *********** we will not be issuing any refunds. I am uploading communications to back up the copyright infringement as well as communications between Mr. *********** and Dan and myself His contract that he signed is also there for documentation. Consumer Response /* (3000, 7, 2022/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) This seems to be a very common practice of this business. Cheryl is totally lying, which seems to be the MO of thid business. There are MANY negative reviews on several different sites that resemble my experience. Something needs to be done to stop this conduct. As far as me selling my car on my own, yes I did and only after my agreement with them was over and Dan knew that's what I was doing. Business Response /* (4000, 9, 2022/10/05) */ Mr. *********** has been more than accommodated we will no longer be accommodating him any further between the foul language and complete violation of his contract up to and including copyright infringement. Our problem has never been Mr. *********** selling his car. The vehicle was his do with as he please. However, his contract clearing states that he is not permitted to use any media we produced. Which he did again shown in the documentation. As well as the fact that he did not take possession of his vehicle in a timely manner. We accommodated his request to allow more time and Mr. *********** did not take possession of the vehicle with the extended time and he was warned several times that there would be a storage fee if the vehicle was not picked up with the extended amount of time. As shown in the previous email he was notified of the deadline approaching as well as the fact he would be charged if the the vehicle was not picked up. At this point we have no further business with Mr. ***********. I will again upload the documentation where he acknowledged he would be charged if the vehicle was not picked up. I have also included the email showing he was not invoiced until September 19. His contract expired on 9/1/2022 per his contract he has 7 day to pick up the vehicle we extended this date until 9/14/2022 then as a courtesy gave him an additional 2 more days until 9/16/2022 to pick up his vehicle which he choose to procrastinate. On 9/19/2022 we finally sent him an invoice for the month of September. He had until 10/1/2022 to pick up his vehicle before a second month was charged. He has called not only myself names but my co worker Dan several names. He has used foul language to the point where I no longer felt comfortable speaking to him on the phone and required all communication done through email. Due to hurricane Ian we accommodated Mr. *********** with an additional 2 days in October to pick up his vehicle. We have offered all the accommodation he will be receiving from us.