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Business Profile

Home Inspections

5 Star Building Inspections Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 5 star building inspectors for a inspection and the one who contacted the company was a realtor from ****************************** 12/22 on my roof and per their report ******* was 3 years only. I paid for a new 4 point inspection to obtain a cheaper mortgate rate and the inspector advise the roof is over 20 years old and last permit was 2o years old and the previous inspection could of pull the estimate as well. I am afraid that my realtor from ***************************** did not due her due dligence as well

    Business Response

    Date: 02/01/2024

    ****, the client was informed at the time of the inspection, that the roof was recoated within the last 3-5 years. It was subsequently marked off as 3-5 years of age in the reports, as most insurers accept coated roofs. There is a reason why the report, which the client has uploaded, states the roof has a life expectancy of ~ 5 years remaining. If the roof was only 3-5 years of age, the report would state an estimated remaining life expectancy of *****+ years.

    Business Response

    Date: 02/01/2024

    Screenshot from the report with the estimated remaining life expectancy and pictures showing the roof has clearly been coated.

5 Star Building Inspections Inc is NOT a BBB Accredited Business.

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