Business ProfileforDream Maker Spas

We purchased a dreammaker hot tub from the Hot tub people in ************ in Feb 2022 and had it delivered May 2022, less than 2 years later in Jan 2024 we noticed a leak, water loss in the hot tub. After paying someone $700 to come and figure out the cause it was found that there was a crack in the bottom of the shell by one of the seams-manufacturer defect. (They had to come twice-first time they needed to winterize it as we were going on vacation and didnt have time to investigate the cause, 2nd time they investigated) We contacted the Hot tub place to submit a warranty claim, we were then told that the manufacturer would only replace the shell and we would need to pay $700 for shipping and also need to pay for someone to remove the pump and panels from the existing hot tub and put them into the new shell at a cost of approx another $200..so basically in order to get this covered under warranty we need to spend $900. Plus the $700 weve already spentWhy are we being asked to pay for shipping? That should be something that is included in the warranty..the Hot tub people where we bought the hot tub hasnt been much help either and wont cover the cost of the shipping. We were not told about the hidden costs of the warranty when we bought the tub, simply that it was 5 years on the shell and 1 year for the pump/electronics, I emailed the manufacturer twice and have never heard a response back, great customer service.. I dont think we should have to pay for the shipping cost of the new shell, this should be covered by the manufacturer. I would be willing to pay for the removal and reinstall of the pump and panels.