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Business Profile

Kitchen Cabinets and Equipment

Signature Kitchens

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kitchen Cabinets and Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/23/24 I ordered an outdoor kitchen from Signature Kitchens AKA Outdoor Kitchen Guy. I paid the company $28,887.33 which was 50% of the overall project. The first part of the kitchen was NatureKast outdoor cabinets. They were supposed to be ordered after the deposit was made, and arrive in 12 weeks. I checked multiple times with the company and they assured me everything was ordered and on schedule but the time the cabinets were expected came and went. I sent emails, made phone calls and no response. Months later in June I was told the bookkeeper didn't pay the invoice so the cabinets weren't ordered when they were supposed to. At this point it was obvious that I was lied to when asking for updates because if the company checked they would have found out much sooner than months. Months later in Sept 24', delivery finally occurs for the cabinets. As the delivery company unloaded I noticed that they were the wrong cabinets. I contacted the company and spoke with the owner ***** immediately. He attempted to get me to keep the cabinets and he would take care of it by painting them or taking them apart and putting new pieces on to make them what I ordered. When I told him I wanted him to order the correct cabinets or refund my money he refused and has not answered my messages since. How does a company like this stay in business? They have nearly $30k of my money and I have received nothing. They refuse to reorder the correct cabinets. Despite being months late now they won't even fix their mistake. Buyer Beware!

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    February 9, 2024, $10,174.98 was paid as a downpayment, after receiving the initial proposal, for the FULL outdoor kitchen at my new home in ******, *******. The job started late in April with only the shell of cabinets installed and then the job stopped even though I paid the remaining $7,852.85 (total below) in March. No other work has been done since then. I have called the business several times. No one answered the phone and no longer had VM capabilities. No answers to my texts and several emails as well. NO EXCUSE for delay or non-compliance. The only email response is informing me that they are holding meetings and would get back to me regarding the "next step." There is never a next step. The job was expected to be completed 90 days after the initial payment. They have not attempted to make any more strides toward completion at all (it's always a new story or run-around).

Signature Kitchens is NOT a BBB Accredited Business.

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