We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Arborside Properties, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The formal complaint addresses alleged unlawful actions and unethical practices by broker ******* **** (License ******************* during a July 2021 to June 2022 lease term. Key issues include:Unjustified Lease Renewal Denial: Despite timely rent payments, the lease renewal was denied without cause, violating good faith obligations under Florida law.Refusal to Accept Approved Rent Payments: Ms. **** initially approved three rent assistance checks but later refused them, causing rent to appear unpaid and financial hardship.Unlawful Denial of Access and False Reporting: Access to the office was restricted, and false reports of $10,000 owed were submitted to courts and credit bureaus, breaching Florida Statutes 559.72.Failure to Mitigate Damages: Despite re-renting the unit for higher rent, the broker unjustly reported debt, harming financial standing and reputation.The complainant seeks immediate removal of false reports, investigation into the broker's actions, restitution for damages, and revocation of Ms. ****** professional license. A response is requested within 15 business days to avoid legal escalation.

    Business Response

    Date: 12/26/2024

    Dear Mr. ******* ****** and ******************* *****,

    We acknowledge receipt of your BBB complaints dated December 5, 2024, and December 20, 2024, concerningthe alleged misconduct of Broker, ******* ****. After a thorough review, we find the claims in your letters to be baseless and seemingly intended to damage Ms. ***** professional reputation. Attached is a detailed timeline of events during your tenancy.

    The tenants vacated the property without returning the keys, necessitating a lock change and incurring additional charges. The property was left in poor condition, requiring cleaning and repairs. The final move-out statement reflected an outstanding balance of $4,267.88, contrary to the $10,000 claimed in Mr. ***************** Regarding future rental rates, these are determined by market conditions and the property owner, who may adjust them after making improvements. Arborside, represented by ******* ****, acted solely as an administrator to protect the interests of both the owner and the tenant, always within legal boundaries.Additionally, Mr. ****** and Mrs. ****** attempted to misuse government funds for personal purposes. Public records also indicate Mr. ******* history of defrauding landlords, as evidenced in Case Number 1990-020862-CC-05: ************************** vs. ******* ******. We trust this explanation clarifies the matter. We encourage Mr. ****** to settle the outstanding charges by contacting ****** ******** Law Firm at ************.





  • Initial Complaint

    Date:11/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a Townhouse apartment 09/24/2022. Sight unseen. I had an emergency with my child who was going to school in the area and I needed something fast. The process and move in was quite easy. When we arrived at the apartment it had not been cleaned, and there were many other issues with the apartment. I received and email stating I had 3 days to outline issues with the apartment. I replied to the email in a timely manner. I also sent several other emails that have not been responded too. I have called the number it says press 2 for the business office I get a message in Spanish the the phone hangs up. I even when to the address listed and it is vacant. I plan on leaving the apartment and moving back to **** on the 17th of December. I just wish they would have responded or replied so it would not have come to us leaving. The best solution would be to part ways before I bring my attorney into the matter.

    Business Response

    Date: 01/27/2023

    Dear *****************, 

     

    A disposition letter has been mailed to your address on file. We regret to inform your request for refund has been denied. Attached photos of the condition of the property upon your move out. 

     

    Any questions, feel free to contact us *********************

     

    Regards, 

Arborside Properties, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.