Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 8, 2024 I paid $2000 for 6 weeks of my vacation property through ***. *** promised they could sell my weeks for $1800- 1900 a week. This contract was for 180 days, if not taken they would advertise for another 180 days. The sales person said, " I'm 110% sure they will sell".Oh how I wish I had read the reviews because my story is exactly like everyone else! The handful of offers were never available. 4 months ago when I complained this was not working as advertised and asked for my money they promised they would make my properties a priority and offer better properties. Well I have not heard a word. I called today and the receptionist offered to have someone return my call. After reading the reviews I won't hold my breath. This company is obviously a scam and should be shut down!

  Business Response

  Date: 02/25/2025

  We appreciate your feedback and we do want to assist you to ensure a positive experience. It looks like an offer was released to the email on file on 1/8/2025 and we did not receive a response. We do want to speak with you in regards to the account and we will have upper management review and follow up with you promptly. 

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2023 I received a call from Points Payment Management- the offer was to sell my 6 weeks of vacation to buyers looking for corporate stays. They asked for payment up front of $300/per week with a return on the booked weeks of $1600 ea. I would receive payments after the first 90 days or 6 months. The company asked for confirmation bookings and I confirmed dates as required. The responses I got was that the company then declined the bookings. After 6 months. I asked for my money back as no bookings ever resulted and therefore no expenses were ever incurred on my account. This went on for a seconds 6 months each time I called I told them They were frauds and at the rate the requests were trickling in, no way would they book the 6 weeks. I wrote and I phone asking for my money back several times. I was told over phone that I could be refunded money. But I have not heard back the 1 year was up on December 2024. My bank cannot reverse charges on the C/C.

  Business Response

  Date: 02/04/2025

  After reviewing your account I do see that an offer was sent to the email on file on 12/14/2024 and It does not look like we did get a response in regards to the offer. I do understand your concerns and we would be more than happy to assist you. Please feel free to contact our customer service department with any questions or concerns to get these issues resolved as soon as possible.

• Initial Complaint

  Date:02/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company said that they had our 6 weeks sold for ******* each week we had to pay ****** for each week up front they lied

  Business Response

  Date: 02/04/2025

  We sent an offer to your email and we did not get a response. Communication is crucial when it comes to accepting offers. To get the account on track and update you on the next steps please feel free to contact the customer service department. 

  Customer Answer

  Date: 02/06/2025

   
  Complaint: 22891534
  
  I am rejecting this response because:
  I cant talk to anyone Ive called daily and the response I get is that they will return my call and they dont return my calls 
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/12/2025

  I do understand the concern and we will look into the account to make sure a callback is set for upper management to reach out to you as soon as possible. We would be more than happy to assist you with the account and find the best way to keep communication consistent.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were contacted by payment points mang to do business beside them with a 100% guarantee to make back what we invested and then some, they were very slow to find us contracts , we only got one every 2 weeks it seemed, once we received a contract it ALWAYS got turned down by the customer every time we called for an update they asked us to be patient as they were working on more contracts , we never successfully signed a contract it has been over a year and they ceased all communication with us with no explanation after assuring us over and over, we are seeking a full refund of 1200

  Business Response

  Date: 01/24/2025

  Hello ,
  After reviewing your account I do see that we did try to have management reach out on 1/21/2025 and unfortunately we were not able to get in contact with you so a voicemail was left. We are happy to further discuss these concerns with you. Please give us a call directly to the customer service department.

  Customer Answer

  Date: 02/05/2025

  Youre efforts were very minimal you called me while I was working and left no voice mail as you stated, also I have a business partner who is also listed and you all never made any other attempts or efforts to get ahold of me or her further .this isnt the type of work ethnic I expected when I agreed to work with payment points Im very unsatisfied hence the reason I have to take further action in contacting the bbb , because payment points failed me as a consumer 

  Customer Answer

  Date: 02/05/2025

  Youre efforts were very minimal you called me while I was working and left no voice mail as you stated, also I have a business partner who is also listed and you all never made any other attempts or efforts to get ahold of me or her further .this isnt the type of work ethnic I expected when I agreed to work with payment points Im very unsatisfied hence the reason I have to take further action in contacting the bbb , because payment points failed me as a consumer 

  Customer Answer

  Date: 02/06/2025

  Date Sent: 2/5/2025 10:21:35 AM
  Youre efforts were very minimal you called me while I was working and left no voice mail as you stated, also I have a business partner who is also listed and you all never made any other attempts or efforts to get ahold of me or her further .this isnt the type of work ethnic I expected when I agreed to work with payment points Im very unsatisfied hence the reason I have to take further action in contacting the bbb , because payment points failed me as a consumer 

  Business Response

  Date: 02/11/2025

  We always leave voicemails any time we reach out to ensure communication stays consistent. We cannot move forward with the account unless we do hear back in regards to the offers that are released. If you have questions about moving forward please feel free to give us a call.   

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company reached out to me regarding guarantying renting my Wyndham time share extra weeks vacation, four weeks time share - they charged me a $399 reservation fee for each week and $100 per week insurance, totaling to $1596. I was promised a complete refund if they were unable to rent it out. Their initial term was 180 days and then they extend it another 180 days. Each week was to be rented for $1600.The company failed to rent any of the promised time - they sent a few requests to book the resort - however, the requested dates always were so close that none of the requested resorts were ever available. At the end of the contract, I made requests for refunds, but no response. My calls were never answered. This is a fraudulent company - I would like my money back and this letter should warn other customers.

  Business Response

  Date: 01/24/2025

  Hello, I was able to review your account and show that the last offer was sent over in the month of august 2024 and we didnt receive any response in regards to that offer. Since we are unable to move forward with any bookings without the response to the offers, the account was placed on hold. I am able to get the account placed into an active status as well as making sure to rush that next offer out to you. If you have any questions please feel free to give us a call and keep an eye on the email for that next offer.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to sale them my RCI Points through ************ Vacations with promised that I could make triple the amount of money. they stated if they couldn't find buyers they would guarantee me a certain amount. Whenever I call, the promise to return to no avail. Sometimes they "accidently " hangup on me or keep me on hold for long periods of time so that I get tired and hangup. This transaction began the for quarter of 2024.

  Business Response

  Date: 01/13/2025

  After reviewing your account, we did reach out to inform you that an offer was sent and we did not hear back in regards to the offer. We will have someone call you to update you on the account. We will look into any missed calls that we were not aware of, and we apologize for any inconvenience.

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested money w a 100%guarantee back and they ghosted me

  Business Response

  Date: 01/06/2025

  We are genuinely sorry to hear about your experience and the feelings you've expressed. It's our primary goal to ensure all our customers find value in what we offer, and it's clear we fell short in your case. We will do a full evaluation of the account and have ********************** reach out to you in regards to any concerns you may have.

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22764481
  
  I am rejecting this response because:I have contacted you all numerous times with no resolution eventually leading remote silence on your end, you all have had a year to find me a customer and there has been no investment after promises that I would receive one. Id like my full amount of 1200 refunded back asap so I can take my business elsewhere 
  
  Sincerely,
  
  *** *****

  Business Response

  Date: 01/13/2025

  We do understand your concerns and we do have the account set up to receive a call back from management. We will be happy to assist you with any concerns during that time.      

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22764481
  
  I am rejecting this response because: I have been promised a call back going on 2 months now, there has been no Call back initiated from points payment management id like to just finally be done with this company as a whole and take my business elsewhere where I feel like a priority
  
  Sincerely,
  
  *** *****

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22764481
  
  I am rejecting this response because: I have been promised a call back going on 2 months now, there has been no Call back initiated from points payment management id like to just finally be done with this company as a whole and take my business elsewhere where I feel like a priority
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were contacted on January 8, 2024 by PPM salesperson ********* who guaranteed that he could rent up to 6 *** get-away weeks corporations for conferences and giveaways for $1800/week. He stated that they "absolutely" would be able to rent out all 6 weeks "no problem" saying that that this was a guaranteed opportunity that he would sell "to his own mother". We were charged $300/week for 6 weeks and the salesperson guaranteed that offers would be "rolling in" within 90 days as that was how long their current inventory of weeks was projected to last. We were told that they had up to a year to rent the weeks (that if after the 1st 180 days weeks remained, they would do another 180 days at no cost) but that was just a formality as that long was "really never needed."Despite repeated assurances from PPM representatives guaranteeing that we would receive viable offers and urging us to be patient each time we contacted them (likely in order to stall us from taking action), the only so-called "offers" we ever received were for destinations that had no availability and alternative locations meeting the criteria were never accepted. Each time we complained, requesting cancellation and our money back, we were told that our account would be noted to increase the number of offers and that a manager would call us to discuss our dissatisfaction. We were never contacted and did not receive a single legitimate offer.

  Business Response

  Date: 01/06/2025

  After reviewing the account I see that we did give you a call in regards to an update on the account and we got your voicemail. We do want to make sure you are receiving offers that are accepted and booked in and we will review the account and have someone reach out to you. If you have immediate questions feel free to give us a call in customer service and we would be happy to assist. 

• Initial Complaint

  Date:01/03/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our contract is dated 9/26/23. Points Payment Management promised to market our RCI "bonus weeks". We received 4 requests, but *** had no availability. I began calling the company on 12/5/24, placed 2 calls, as I had not heard from them since 7/10/24. I called 6 times on 12/6/24 and twice on 12/11/24. Each time I was assured that someone would return my calls, but they did not. Though the contract says it's for 180 days, I was assured that the company would continue to work to market our weeks. I questioned the legitimacy of the company on several occasions as was assured of such.We are seeking as refund as noted below as a resolution.Please contact me if I can be of further assistance with regard to this claim Sincerely,***** M **********

  Business Response

  Date: 01/13/2025

  I do understand your concerns and we do apologize for any inconvenience.  We will have IT look into the contact information as to why we haven't received your calls and have a customer service representative reach out to you to help resolve any issues.

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22740886
  
  I am rejecting this response because:
  I have not heard from anyone as yet.  I also saw similar complaints and no one contacted them as well.
  Sincerely,
  
  ***** **********

  Business Response

  Date: 01/16/2025

  Hello ,
  I can see that this is an issue, and I do apologize that you haven't received a call just yet. I'm going to make a note on the account here and get you set for a call back as soon as possible. Again I do apologize for the inconvenience.

  Customer Answer

  Date: 01/25/2025

   
  Complaint: 22740886
  
  I am rejecting this response because:

  The company still hasnt called me
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Points Payment Management will not answer my calls regarding its guarantee. Its been a year and they have booked no resorts as promised, even when units were available. I see many many similar complaints in BBB records. I responded to every offer within 24hrs, most within hours. A refund was promised if it didnt work out. It hasnt.

  Business Response

  Date: 12/23/2024

  We do understand your concerns and we would be more than happy to help in regards to the concerns. We ask that you reach out to the customer service department for more assistance. We will reach out to IT to make sure we are receiving your calls and they can be returned.