Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a ShotVet event for my pet cat on 02/15/25 where he received his shots and I was notified by the veterinarian that the records for his vaccinations would update online within 24 hours. As of 02/17/2025 there has been no update on the online portal for my pets records nor is anyone available for assistance on the customer service line they provide. I would love to be patient and wait for the records to finally update hopefully, but I need to use these records as proof of vaccination to my leasing company. ShotVet does not provide a valid email for contact or have anyone attending their phones to speak with.

  Business Response

  Date: 02/18/2025

  Hi...

  This is ***** ***** with ShotVet.  I understand this issue as solved, while you were on the phone with our **************** Supervisor.  You seem to have your records and are happy.  Please call us if you need anything further...best to your furry family member. 

  --SB

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 31, 2025 I prepaid for pet services for my 164 pound dog. The medication only covers body weight of 123 pounds. I purchased 2 strengths to cover the animals weight. The company with held my order due to the 2 medications as it appeared I was purchasing for 2 separate animals. They have the records for this dog(pertaining to body weight) and should have been able to determine this was for one dog. The purpose of prepaying is to skip the line. this did not happen either. When I asked to speak to a manager today for the delay in processing of the order, I was informed no managers are available. I would like to speak with a manager or supervisor to ensure this does not continue. It is important that the dog gets these preventatives consistently and this delay could cause an interruption in that preventative treatment.

  Business Response

  Date: 02/09/2025

  Hi...

  This is ***** ***** with ShotVet....sorry for the issue you had.  I understand you spoke with our **************** Supervisor....we ensured this was shipped on Feb 5th, it will be arriving tomorrow, Monday.  Thank you for allowing us to rectify the issue and we wish you and you furry family member only the best. 

  --SB

• Initial Complaint

  Date:01/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely.Amazing.I just spoke with ***** from the spot that spoke about the issue that I had when I and I paid for a pop up event for my dog&#**;s Vaccinations and paid for up front twelve months of protect. Not only was I questioned As if I was trying to skin, they have also not been truthful to what they have.Told me that the ******* has already been shipped out from my initial visit at the beginning of the month.I still do not have the *******.I had a ************ me about a week ago saying he was going to get back with me.On possibly gifting me heart guard for my dog due to all of the racial inconvenience Not only did he not call me back. I called in today to *****, just to follow-up. Because I still don&#**;t have the bravetta. Then he goes to tell me that I can possibly come to their office and pick it up tomorrow after he speaks with the manager. **** to see if it&#**;s available. I Express that I will not be driving to pick up any bravetta. Because again, spot vet is continuing to put me at an inconvenience when I paid for a delivery service. And I do not have what I paid for so ***** immediately. ****. Well, we&#**;re just refund the money for the bravada. Then I asked him to send me a prescription.He said they don&#**;t do ******* then I asked how would I get my bravector he was unconcerned.Basically I would have to pay another vet to get a prescription to get revecca for my dog so spot.That is only looking out for themselves.Not for our fur babies very disappointing. Whoever truly owns this company needs to know how it&#**;s being ran and dogs are so cruelly.Mistreated, and this would be a part of a cruel mistreatment.He needs is flea and tick guard.

  Business Response

  Date: 01/27/2025

  Hi ******...

  This is ***** ***** with Shotvet.  I am very sorry about the issue.  I know you spoke with our customer service team.  Your order has been refunded per your request on the phone....proof has been e-mailed to you.  I have also attached the proof of refund here.  We wish you and your furry family member only the best. 

  --SB

  Customer Answer

  Date: 02/06/2025

  ShotVet has not resolved issue. They are refusing my Dog prescription request for ******** with PetMeds.

  Customer Answer

  Date: 02/11/2025

  ShotVet has not resolved issue. They are refusing my Dog prescription request for ******** with PetMeds.

  Business Response

  Date: 02/16/2025

  ******....

  We do not deny prescription requests.  We have checked everywhere....there is no request from 800 Petmeds.  They just need to call us, and we will of course approve the prescription so you can have your pet products sent by them.  You may want to reach out to them directly.  Again, you have been given some incorrect information....this is approved once they reach out to us. 

  --SB

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Dog received her shots on 12/14/24. They failed to add the rabies shots to the medical records. I called 3 times to request a revised certificate and they have not corrected this. Now my Dog has an ear infection and I Cant even take her to the vet because her shots are not up to date. I would have been better off getting her shots elsewhere.

  Business Response

  Date: 01/26/2025

  Hi ******...

  This is ***** ***** with ShotVet.  I am very sorry for your issue....we will do everything we can to correct.  ************ Service Supervisor has reached out to you via e-mail to solve, and also gave his phone number.  Please simply reply to the e-mail so we can take care of your issue and your furry family member.  Thanks for using ShotVet!

  --SB

  Customer Answer

  Date: 02/05/2025

  Good morning,

  This complaint has been resolved.

  Thank You for your assistance with this matter.

   

  ****** *******-****

• Initial Complaint

  Date:11/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment to get my dog all of her shots today (11/17/24) at 5p. Since my girlfriend got off later than expected, we called them to ask if we could come after our appointment slot and we were told that they would be there until 6p. I arrived at the location at 5:30p and I was the only customer there. I hopped out of my car and immediately approached the van. The lady asked what my dog name was and began to weigh her. She asked for the email I used to pay and I gave it to her. After a few minutes of standing there as she tapped on her tablet, she told me that there was an issue with my profile and she would have to call for them to fix it. I understood and told her Id be sitting in my car until she was ready for me (I parked directly next to the van leaving one parking space in between us). Over 30 mins passed and no one came over and said anything to me but I noticed that they were packing a couple of things up into their van. I got back out of my car at 6:07 and asked if there was any progress made. The lady informed me that she was told that it was fixed but she still couldnt pull it up for some reason until SUDDENLY she says wait, here it is. Another worker then approached me and told me their Vet left at ** and that I would have to wait until next time. This obviously left me confused and very frustrated seeing as though I had already been there waiting and wasnt assisted because of an issue on their end. I voiced how this would be leaving me inconvenienced and the lady just continued to regurgitate the same information saying the vet left and they wouldnt be able to do it. After spending $205, waiting 40 mins, wasting gas, & having to wait another week to get the service I paid for, all I was offered was that my dog would be priority next time. This was the most unprofessional experience Ive ever had and one of the WORST customer service Ive been given. This showed me how little yall value your customers. I want a discount or compensation!

  Business Response

  Date: 11/18/2024

  Hi Pat....

  This is ***** ***** with ShotVet....very sorry about your issue.  I understand our **************** Supervisor left you a voicemail as well as an e-mail to solve the issue...he tried calling you 2 times.  Please call us back or respond to the e-mail and we will quickly solve the problem and make this right.  Thanks for allowing us to fix the issue.  We wish you and your furry family member only the best. 

  --SB

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/28/2024, I prepaid for the Four Paws vaccination package online through the Shot Vet services. I paid $288 ($139/dog) for my 2 Dobermans. The instructions noted that the vaccination record would take 24 hrs to generate after services rendered. I went to the pop up vet location as instructed on 9/29/2024, at 130pm. I had to provide my information all over again since, as the vet technician noted, my order was not showing in the system. She said it takes 24 hrs for the account to update. My 2 Dobermans received their vaccination service as advertised and I received the 2 rabbie tags as well. I asked the vet how would I receive the vaccination record. She informed me that I would be emailed within 24hrs. The following day on **/1/2024, I logged into my account and my pet information, order, nor shot records were not displaying in my account. I called the customer service number and was informed that it takes ************************************* the system. I have been calling the customer service number all day and its saying I am #** in the call que, but when I am next in-line, the call system states that no one is available to take the call and the call is dropped. I have yet to see any updates in my online account and my calls are not being answered and dropped by the system. Shot Vet appears to be a SCAM. I am demanding the receipt of my pets shot records.

  Business Response

  Date: 10/05/2024

  Hi Deja...

  This is Scott Brody with ShotVet.....sorry for the issue.  Our Customer Service Supervisor has e-mailed you your records, as well as send you into on how to get into the pet parent portal on our website.  That is how you have access to everything, anytime.  Please just respond to the e-mail or call us if you need anything else.  Thanks...

  --SB

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a service . Paid $393.00 They keep canceling so I asked for a refund on September 10 at 11:19 am. Refund number270552 .Now they are saying theres no one who can process the refund. They are giving me the run around. I would like all my money back since they did not provide the services.

  Business Response

  Date: 09/20/2024

  ******....

  As you know from both my e-mail and our Supervisor e-mail, this was handled a few days ago.  We apologizing for postponing the event....please just reply to the e-mail you received if you need anything else.  Thanks...

  --SB

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw the signs for "discounted" shots for my kitten. I paid $204.00 for 3 rounds of shots. No one showed up to the location that was reserved through them and my boyfriend waited for an hour in the parking lot. I called to request a refund and they said they would issue one. It's been over a week and since my boyfriend has passed away. I still have not received a refund and this is beyond unacceptable! I have tried multiple times to call and get put on hold for 45 min to over an hour only to get hung up on. I want a full refund asap.

  Business Response

  Date: 09/20/2024

  Hi *****....

  I know you spoke with our PawCenter Supervisor via e-mail, and I think you know your refund was processed.  Please just reply to the e-mail if you need anything else.  Apologies for the issue...thank you for allowing us to resolve the problem. 

  --SB

  Customer Answer

  Date: 09/21/2024

   
  Complaint: 22302176
  
  I am rejecting this response because:

   

  i did not soak with anymore via email and I have certainly NOT received any refunds. I would like a full refund for the 204.00.

  
  Sincerely,
  
  ***** Deamude

  Business Response

  Date: 09/24/2024

  This is ***** ***** with ShotVet.  I would be happy to give you the call times that our **************** Supervisor reached out to you.  When he called back yesterday, you were at the Doctor and told him to call back.  He called back later and left another voicemail.  He also e-mailed you.  I respectfully request you just reply to the e-mail and we will resolve any and all issues, always.  Sorry for the confusion...

  --SB

• Initial Complaint

  Date:09/16/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dog *** had rabies shot with the veterinary clinic on 6/22/2024. *** is having surgery Wednesday the 25th . All I need is the vaccine form for the rabies. I have made several phone calls and emails. The standard answer has been we will fix the issues and email the vaccine form. How many more times do you have to call a company to do the right thing. At this point she will have to be re- vaccinated and we will be forced to pay another fee for the same vaccine.

  Business Response

  Date: 09/17/2024

  Hi....

  Our **************** Supervisor e-mailed you the rabies certificate and documentation.  This is e-mailed automatically to the e-mail address on the pet record, as soon as the event ends, so not sure if it may be in your spam or junk folder. Regardless, we just e-mailed it to you.  Please reply to the e-mail if you need anything else.  Thanks...

  --SB

  Customer Answer

  Date: 09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I wish it could have been dealt with the first call I made back in June,  several days after the event. And after the 4 phones calls last week and this week. Please reeducate your staff so this doesnt happen to someone else. They seemed very helpful on the phone but no follow through. They kept saying the manager had to fix the issue as no vaccine form was made at the time of the shot. I hope to be able to continue doing business with your business as my dog love your staff at the events and its very convenient to us humans. 
  
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:08/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Shotvet on 6/16/24. They gave her a rabies shot, but no tag. I try calling them and they never answer. I just want the rabies tag that I should have gotten in the first place.

  Business Response

  Date: 08/13/2024

  Hi *****...

  This is ********************* with ShotVet.  Apologies for your issue with the rabies tag.  First, we tried calling you however the number on your account did not work.  Second, we e-mailed you the records, and so you can reply back to the e-mail if you need anything.  Third, we mailed a rabies tag to the address on your account.  Please just reply to the e-mail if you need anything else.  Thanks...

  --SB

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22130505
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************
  

  The tag never arrived at *******************************************************

   

  Business Response

  Date: 08/14/2024

  *****...

  This is ********************* with ShotVet.  I respectfully ask you look at the timeline.  You put in a complaint on Monday, Aug 12.  We reached out to you on Tuesday, August 13 via e-mail.  I responded to your issue today, Wednesday, August 14.  The rabies tag was put in the mail yesterday afternoon, which means it will go out today.  Please give the US mail a couple of days.  Again, please just reply to the e-mail you received if you need anything else.  

  --SB

  Business Response

  Date: 09/07/2024

  *****...

  Sending you another update.  We tried calling the number you have on file....still does not have any answer.  We e-mailed you again to try to solve this, after sending you the tag previously.  We are happy to send you another if need be.  Please just reply to the e-mail, which you have received a few times, so we can solve this for you.  Thanks...

  --SB