Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** dealership promised multiple times throughout sales process that vehicle I was purchasing qualified for a $7500 tax credit I could claim when I filed my taxes. This tax credit requires the dealership to submit a form within 48 hours of the sale to the *** indicating the clean vehicle has been sold to me. Not only did they fail to do this (which is not fixable or able to be done later through an exemption), when confronted about it a sales manager by the name of **** tried to tell me the vehicle never qualified in the first place. He provided a form labeled 30D that had my name, my social security number, and the vehicle details that said it qualified for $0 of tax credit, signed off by the dealer themselves. This form was never provided to me. After questioning them on why I wasn't notified that the vehicle they promised me qualified didn't at time of sale, their General Sales Manager **** ******* stepped in and told me that **** is wrong, the vehicle does qualify and the "form" he showed me was an internal form and not a tax form they send to the **** So does this mean the **** dealership is passing around an internal form with my social security number on it to whomever they please? The document has their signature on it, making it a legal document and says it is filled out correctly under penalty of perjury. So which is it? Are they illegally lying on a real form? Or are they passing around my personal information to members of the dealership with nothing to do with the sale? Aside from all of this, I lost $7,500 I was promised I would be eligible to receive. Attempts to reconcile this have been met with zero cooperation from the dealership and is a dreadful example of how a shady business would operate.

  Business Response

  Date: 03/31/2025

  To whom it may concern, 
  The customer came in to purchase a **** Lightning from us in March 2024. At the time of purchase, the customer chose not to receive the ** tax incentive at time of sale, as they stated their income from the previous year was too high to qualify. As a result, no time of sale report was issued.
  In mid-February 2025, the customer contacted us to inform us that their income had decreased, and they now qualified for the tax incentive. The customer requested a time of sale report. Initially, the *** did not have a process for submitting time of sale reports after 3-days from the time of sale. However, the *** has since (3/26/2025) reopened the portal and is now allowing submissions beyond the initial 3 day window.
  We have submitted the customer's time of sale report to the ***, and it is currently pending approval. We hope to have this issue resolved as soon as the *** processes the report, allowing the customer to claim the tax incentive.

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me pending the *** compliance with my amended return status. Once they fund my tax return as it would have been had this not been an issue in the first place, I will immediately redact my complaints and move forward. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a rear end serviced with oil on 2024 **** Transit. Left florida on business and noticed very odd sounds coming from vehicle. Got an appointment at a location near to me to have it looked at by **** service center. Test drove and they told me clutches binding from differential before they knew I had it serviced. Then upon further work was found low fluid. First off I'm being told fluid change should never had been changed at such low miles *****. Why would it had been recommended? Then it was not done properly.

  Business Response

  Date: 10/15/2024

  Dear Mr. ************** sorry to hear about the issue you experienced with the differential after your service. We attempted to have your vehicle brought in for repairs, but it is currently out of state.
  We will be issuing a refund for the differential service. We appreciate your understanding and wish you all the best going forward.
  Thank you for your patience.
  Sincerely,
  **** *******
  General Sales Manager

  Mullinax Ford

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car from this dealer and I spent $3200 0n repairs so far and now the engine has a broken tie rod and cracked block . The dealer will do nothing to rectify the problem.I have driven the car less than 1000 miles since it was purchased in January 2024. There should be an expectation of getting more use out of a $12,000 car than 1000 miles!!!

  Business Response

  Date: 05/13/2024

  ******, 

    As we discussed on the phone recently, the vehicle you purchased back in November of 2023 was an "as is" vehicle. What this means is we sell the vehicle as is, with no warranty and a 5-day exchange/return policy. We price these vehicles at a great value, sale price was $9,900, and the vehicle also comes with a 5-day exchange or return policy because this vehicle is sold as is with no warranty. That vehicle can be returned at any point during that 5-day period for any reason, no questions asked, and customers are encouraged to bring any vehicle to a shop or mechanic of their choosing to review anything they have a concern about. Since it has been 6 months since your purchase, you are well outside the 5-day return policy. As discussed on the phone, if you would like to bring the vehicle here for any repairs, we can see if we can help you out with the cost of the repair. However, since you just had a repair done and the current issue occurred on the drive home from that shop, I would recommend having them check the repair and see if there is a correlation. 

  ***********************

  Mullinax Ford West Palm

   

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 1, 2023 I purchased a vehicle at the aforementioned company. Mulinax **** did not divulge that the vehicle was built in ****** therefore costing $10,000 less than original price. I was never given the Carfax or advised of the vehicles built in ******. They knowingly deceived me of this information.

  Business Response

  Date: 03/25/2024

  To whom it may concern, 
    Mullinax sells new Fords and used vehicles of various makes and models, this includes vehicles built in *****************, ******, ******, *****, ***********, and many other countries. The country of manufacture is not a driving factor in vehicles values in preowned vehicles, for an example there is not a button on the popular third-party site ***** Blue Book to select country of manufacture to add or subtract value with very rare exceptions (rare vehicles, classic cars, etc). Additionally, the *** you purchased was actually final assembled in *****, ******** *** per the vehicles window sticker, however it was sold originally in ******. At Mullinax Ford we offer a free Carfax on every preowned vehicle, which is also listed on our website free of charge for any customers to click on the Carfax logo next to the vehicle and review without having to contact us. If you would like a copy of the original window sticker or have any further questions, please do not hesitate to reach out. 

  ***********************

  General Sales Manager

  Mullinax Ford *********

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought vehicle in for service to ****** **** early october (brand new 2023 **** maverick) with brake issues and heavy rust and unremovable hard water stains on brake discs and callipers and rotors. Slight adjustments were made and fixed at ******, issues then persisted a few days later. **** told me to bring to another dealership - Mullinax ford of ********* beach. Dealership was extremely rude and said tech could not reproduce the issues which was ridiculous because ****** already reproduced it just a couple of weeks before! ******* and ********************* sales manager and service consultant refused to provide GM contact information after telling me that no issues with the vehicle could be reproduced and that the "rust" and pulling/squeaking on the vehicle was "normal". Total nonsense, this is a brand new car I waited a year and a half for and simply followed ****'s instructions to bring it to another close by dealership! Finally after the very rude sales manager ******* refused again to give me GM contact info and hung up the phone on me 3 TIMES and cursed at me using profanity after being unwilling to fix and address the safety and braking issues as well as the heavy rust, I called **** customer service. **** finally got GM contact info to me. GM told me "do what you need to do" we arent fixing your vehicle, you can bring it elsewhere it is your problem. *** filed a complaint with **** corp as a dealership complaint, a complaint with the ******* attorney general for poor service and unethical business practices against dealership. ************************* is a terrible and rude GM as are many on his staff including ******* and they need better customer service training. Have left poor reviews online which will be removed once rectified. Case CAS4592311 and CAS46283525 are reference numbers. I want brakes fixed and rusted parts replaced on vehicle as it is brand new with only **** miles on the car! Needs to be rectified before this friday 11/24 when i need the vehicle for a trip.

  Business Response

  Date: 11/22/2023

              To whom it may concern,
    The customer, *********;********, brought in his vehicle that was purchase at a different dealership (****** ***** and serviced at another dealership (****** *****. The other dealership completed his repair however the customer was not satisfied with the result. After looking at the vehicle we concurred with the previous dealership that the customers vehicle was within ****s standards. The customer called me and said that the vehicles brakes and rotors should be replaced due to rust.  I explained that if it did qualify under **** standards, we would gladly do any warranty work, but we cannot fraudulently make a warranty claim that does not qualify. The customer told me that he understands how warranty works and that it is not Mullinax but **** that holds the warranty. However, he claimed he would file a fraudulent small claims suit against us, and we would have to pay a lawyer to appear, so it is just cheaper for us to do the repair anyways. After this attempt to either extort us or have us file a false warranty claim I told the customer we would not be working anymore on his vehicle and asked him to pick up the vehicle and hung up. At no point did I curse or raise my voice, I simply said we do not respond to threats. We did not sell the vehicle or perform a repair on the vehicle and due to the customers threats we will not perform any work for the customer in the future. 

  Customer Answer

  Date: 11/22/2023

   
  Complaint: 20904677
  
  I am rejecting this response because:

   

  Full of lies, the sales manager was very rude and it is clear the brakes are problematic, the dealership is simply giving me the run around and lazy. Poor customer service and ive also left poor reviews online. Never did i say that I would file a "fraudulent lawsuit" it is clear the sales manager is uneducated on the legal process. I did tell him that a lawsuit likely would cost more than replacing the items which should be replaced BECAUSE THEY ARE FAULTY, AND RUSTED AND THE *** IS BRAND NEW AND THIS SHOULD BE COVERED UNDER MY 3 YEAR/36 AND ALSO THE ADDITIONAL WARRANTY THAT COVERS RUST FOR EVEN A LONGER PERIOD. I will be filing complaints also with the ******* attorney general and the *** that regulates this dealerships license if they do not service the vehicle before Friday. If they dont care, i dont and we can fight it out in court. Also the sales manager is incorrect as **** directly told me to bring the vehicle to another dealership and ****** AGREED that there was a contact problem with the brake pads and the squeaking when the vehicle was manufactured. It is clear this dealership is incompetent, highly rude, and does not represent tthe values upon which **** is and was founded on. Complaints from me will continue to pour in, I can go the distance.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/11/2023

  The customer, *************************, brought in his vehicle that was purchase at a different dealership (****** ***** and serviced at another dealership (****** *****. The other dealership completed his repair however the customer was not satisfied with the result. The customer then brought the vehicle to **********************. After looking at the vehicle we concurred that the customers vehicle was within ****s warranty guidelines. The customer called and said that the vehicles brakes and rotors should be replaced due to rust.  I explained that if it did qualify under **** warranty guidelines. We would gladly do any warranty work, but we cannot fraudulently make a warranty claim that does not qualify. The customer told me that he understands how warranty works and that it is not Mullinax but **** that holds the warranty. However, he claimed he would file a frivolous small claims suit against us, and we would have to pay a lawyer to appear, so it is just cheaper for us to do the repair anyways. After this attempt to either extort us or have us file a false warranty claim I told the customer we would not be working anymore on his vehicle and asked him to pick up the vehicle. We are a private business and we reserve the right to serve or not serve any customer. The customer has a warranty that is valid with **** and they can take their vehicle to any other dealership.  We were never able to verify the customers concern and he was demanding we perform repairs against **** Warranty guidelines. We did not sell the vehicle or perform a repair on the vehicle and due to the customers threats we will not perform any work for the customer in the future. s why here...

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20904677
  
  I am rejecting this response because: The vehicles rotors and brakes should have been replaced and are covered under the manufacturers warranty, the dealership wasted my time and money giving me the run around. I did tell them i plan to *** them and take them to small claims court for a VALID claim against the dealership. The dealership also put about 150 miles more on my car (someone must have driven it) while it was in for service. I will not give up until **** or mullinax ford replaces the heavily rusted brakes, and callipers.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/28/2023

  We are a private business and we reserve the right to serve or not serve any customer. The customer has a warranty that is valid with **** and they can take their vehicle to any other dealership.  We were never able to verify the customers concern and he was demanding we perform repairs against **** Warranty guidelines. We did not sell the vehicle or perform a repair on the vehicle and due to the customers threats we will not perform any work for the customer in the future.

  Customer Answer

  Date: 12/28/2023

   
  Complaint: 20904677
  
  I am rejecting this response because: NO RESOLUTION PROVIDED!!!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The purpose of this information is to express our disappointment with a recent new car purchase on 9/8/2023. My wife and purchased a new car at this dealership and was treated very disrespectfully. Consequently, we were overcharged for the vehicle ($3,000 over MSRP) and due to this experience, we wish the company owners be notified of this malpractice. We contacted the general sales manager and were told there was no chance of a refund for this overage.

  Business Response

  Date: 09/11/2023

  To whom it may concern, 

    The customer came into ********************** to purchase a **** Bronco on multiple occasions, most recently on 9/7/23. The customer did not agree with the pricing on the Bronco and wanted to pay a lower price. We explained that here at Mullinax we price vehicle based on market research and current in stock Bronco are being sold at a premium with a mark up over MSRP, we are ordering Broncos at MSRP and offered the customer to order one to take advantage of the savings. The customer stated they did not want to wait and continued to disagree with the pricing. We explained that our pricing is set but they are welcome to shop at other dealerships to see if our pricing is not competitive and if they find a better deal they can buy elsewhere. The customer decided to purchase the Bronco at the mark up, as shown in the paperwork the customer submitted. Two days later I received an email explaining the customers dissatisfaction with the purchase. I replied that we are sorry that that are unhappy and we are willing to offer the customer a full refund if they return the vehicle by 9/12/23. They customer does not want to return the vehicle. I have attached the emails between the customer and myself. 

   

  BY
  Bucker, Yoram <**********************>
  To:
  ***********************
  
  Sat 9/9/2023 3:46 PM
  
  
  You don't often get email from **********************. Learn why this is important
  Bren,
  
  2) Advertising on social media that we were treated unfairly and were taken advantage of.
  3) Share our experiences with the Mullinax corporate (owners and board members) including **** headquarters administration and customer support.
  4) Contacting the ******* Better Business Bureau indicating that your dealership price gouges its customers.     
  5) Notifying the local news and television stations of your practices.
  This was a horrible experience and we plan to do everything in our power to rectify this situation. However, before we move forward with the above steps, we kindly ask for reimbursement of $3,000 for the overage charge (the amount we paid over MSRP) for this purchase. We expect to hear from you immediately or we will proceed as indicated above.
  Signed,
  ******** and **********;******

   

  To:
  ************************ <**********************>
  
  Sat 9/9/2023 4:09 PM
  
  
  ******** and *****,
     I am sorry to hear you are unhappy with your purchase. We apologize for any inconvenience and want you to be happy. If you do not think the deal that was made is fair, we will gladly take the vehicle back (of course just need to make sure no damage to the vehicle) and refund any down payment made. We price our vehicle at market price and are up front with the pricing before, during and after the sale. Please let us know if you want to return the vehicle and when you will come in.
  
  
  
  
  ***********************
  General Sales Manager
  Mullinax Ford *********

   

  To:
  ***********************
  
  Sat 9/9/2023 4:31 PM
  
  
  You don't often get email from **********************. Learn why this is important
  Thanks for the prompt reply. We are going forward as indicated below. Too bad we were unable to resolve this civilly. It has been the worst car buying experience yet.
  -Yoram Bucker

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* truck was serviced on 08/29/2022 ***** Truck 150 Year 2019):- Rep **** confirmed that he ordered a catalytic converter covered under warranty and would contact us once the part arrived - We followed up several times but we were not contacted, and our assigned Rep was non-responsive. When inquiring with other **** members, they insisted on directing ** to our assigned Rep ***** - It is now 9-months later. I called this morning and asked to speak to someone other than ***** I was advised that the part is still on backorder. - I was transferred to a manager that went straight to voicemail. Based on what we experienced over the past 9-months, I do not anticipate a returned call. - Due to not replacing the catalytic converter, we have absorbed much higher expenses in gas, and now the engine light is on. ********************* ************

  Business Response

  Date: 05/08/2023

  *******, 

      We are sorry about the issues you are having with your truck. Unfortunately, we here at Mullinax do not build, produce, or manufacture parts; as such we are subject to the availability of parts the same as anyone else. We have checked several times and unfortunately the part for your truck is still on National backorder. **** called and left you a message explaining this as well. We will continue to monitor the availability of the part and will let you know when they become available. Thank you

  ***********************

  General Manger

  Mullinax Ford Palm Beach

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 20030393
  
  I am rejecting this response because:

  As a response to the below, this is very concerning from a safety perspective, and there are other implications with no attempt that **** Mullinax has made to accommodate the matter going on for 9-months where we purchased the truck.  Also, the engine light is on a sign that the faulty catalytic converter is damaging the engine.  Here are the concerns:

  - The faulty converter has significantly impacted the gas mileage and our expenses in gas
  - Driving a vehicle with a faulty catalytic converter (CAT) is not recommended and can be unsafe. An engine light is a sign that there is a problem. A failed catalytic converter can cause an engine to overheat potentially causing the vehicle to catch fire. 
  

  Lastly,several outreaches took place with **** Mullinax. It was not until yesterday after elevating several complaints that **** called and left a voicemail.  Yesterday, I requested to speak to someone other than **** and transferred to the General Manager (straight to voicemail) who I believe is the same individual who responded to this complaint. He did not respond.
  

  My ask:  With this 9-month unresolved and unresolved issue impacting the life of our vehicle, additional expenses in gas due to poor mileage (directly impacted by the faulty converter), and safety (engine light now on) what is **** Mullinax doing to accommodate the situation and make it right?  

  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 05/11/2023

  In response to your question, a catalytic converter according to **** Mullinax has been on back order since August 29th, 2022. 

• Initial Complaint

  Date:03/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (March 2nd) When I test drove the 2016 *** 340i, I indicated to my salesperson, *******, that the brakes did not feel right and she assured me that the brakes passed inspection. The car also had some paint damage. She assured me this would be attended to in an appointment after delivery and that the car also included a 60-day warranty as well as a 5-day satisfaction return policy.I took delivery of the vehicle and noticed that the front end of the car would shake much more aggressively while using the brakes at higher speeds and made the first mutually available appointment a few days later with Mullinax Ford for Wednesday, March 8th, at which time ************* tried to claim the car had been abused during the 200 miles it was driven and that caused the wobble, which they were then reminded was a preexisting condition but to no avail.This was a false accusation and was entirely fabricated as the car was not abused in any way. They pointed to blue purple color on the brake rotors and claimed that had to do with excessive brake heat and accused me of abusing the vehicle. They will not honor their warranty because of this. In no way is that accurate nor did they even consider that perhaps the parts they installed were faulty and may have caused the preexisting front-end wobble or the subsequent marks on the brake rotors. It seems likely that the high heat in South ******* under normal braking conditions can cause these apparently common markings. To illustrate this to the dealer, it was immediately pointed out to them on a nearby customer car in the parking lot that there were also similar marks on their brakes too. I have also attached current photos of my brakes and my tire tread which they also falsely claimed were worn down abnormally after 200 miles. **** of these accusations are true.The dealership should either return my money and trade-in or pay for the necessary repairs to fix the front end shake.

  Business Response

  Date: 03/14/2023

  To whom it concerns, 

   The customer stated that there was an issues with the front brakes. We re-checked the brakes and confirmed that the brakes did pass the required specifications. We explained that as this is a pre-owned vehicle with 55 thousand miles on it not all wearable items are replaced and some are expected to have wear. We went over that the tires and rear brakes and rotors did not pass our specifications and were replaced with new tires, new rear brakes and new rotors.  After the vehicle was brought back in for us to take a third look at our mechanics very quickly discovered that the vehicle had multiple signs of abuse. As we discussed, we had multiple mechanics review the vehicle to confirm this. The brand new tires are already showing signs of chop (which is a sign of irregular wear, that over time will cause road sounds and a slight bounce in the drivability) as well as signs of extreme heat on the rotors. This extreme heat on the rotors is concentrated, as a result of harsh braking done at high speeds or what is often called burn outs. This cannot be caused by ******* heat, as we explained to the customer and even showed the difference between the customers rotors and the other rotors in the lane. As we discussed, the front brakes were checked again after the misuse when the customer brought it in, and they still passed specifications. However, due to the misuse any other issues that can be tied to that misuse will not be covered. At no point during our interaction did the customer mention any touch up paint, but he can reach out to *********************** and we can schedule touch up work with our vendor at a time that works for both of them. 

   

  ***********************

  Mullinax Ford

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 19587123
  
  I am rejecting this response because:
  
  The car was not abused, no burnouts happened and if the brakes are still passing inspection like stated in response, then a mechanic should have looked to find the cause of the aggressive front end shaking.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from them on 09/25/2021. They charged me the proper fees for my ** plate. Which was close to over $600. After 3 months of paper tag. They informed to put my old SC tag on car. That the situation was taken care of. I got married went to dmv to change my name. I learned the vehicle I had been driving for close to a year was unregistered. The manager laughed at me on the phone. He also refused to even comply w sc dmv requirements. He is overnighting me a paper tag. I am therapist and I would lose my career if I lost my license. I am ****************** at the negligence of Mullinax Ford.

  Business Response

  Date: 11/10/2022

  We are working with ******* to complete the tag work; we needed the tag number and the customers number changed. She reached out to us and once we received her new number and had a way to communicate with her, and we are proceeding to complete the tag work. 

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from here on July 7, a few days after purchasing the truck an issue that I was promised was fixed prior to signing papers for this vehicle, started occurring again. I waited a month for the next available service appointment. I bring the truck in on August 30, 3 days go by without hearing anything. ****** calls me the 4th day, after I called multiple times for an update. He told me the part would be in by the end of the week, end of the week comes & he tells me the part will be in beginning of next week. This went on for 2 weeks, telling me the part would be in on a certain date & then the part not being there on that date. I called ****** multiple times over a 2 day period with no return phone calls, so I contacted the service manager, then ****** called me back. Every time after this when I called regarding the truck, I would attempt to call ****** multiple times and ended up having to call the service manager to get ****** to call me back. Finally the part arrived and it was installed after being in service for 17 days, once that happened they discovered they needed another part for it & that the truck would be in service for another week. Also this information was relayed to me via text, despite multiple unreturned calls to ****** and the service manager with requests to call me back. The next day I went into the service center to figure out what is going on, since apparently showing up is the only way you get to talk to someone. Talked to ****** and he tells me the part will be in on Monday and that he would call me on Saturday 9/17 (regarding another issue) and then again on Monday 9/19, to no surprise he never called, nor did he return any of my phone calls. I had to send an email to the service manager & then ****** calls me, telling me that the part that was coming in on Monday didnt come in & he didnt know when it would be in. At this point they have had my truck for 22 *************** fixed. No loaner ********** want me to pay $150.

  Business Response

  Date: 10/10/2022

  Mr. ****,

     Although we try to fix all issues and concerns as quick as possible, with today's parts shortages parts can often take much longer than they would normally. We ordered the part, and unfortunately it took longer than anyone would have liked for it to come in. Until the one part came in, we could not detect that another part was needed, we ordered the additional part as quickly as possible. We were able to complete the repair and cover the cost of the repair. Hope all is well, and you enjoy the truck going forward. 

   

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   Mullinax Ford