Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on or about April 3, 2024 from this business. I paid 6000 plus taxes and title and fees. He threw in a new set of tires because the ones in the vehicle were worn. He did not reveal anything else about this vehicle too me. I immediately had to put new brakes, and rotors on the vehicle costing me over ****** not long after that the two new rear tires had to be replaced at the cost of $250, According to the mechanic it was because this car needed a 4 wheel alignment which cost me another 200. 00. Shortly after that my husband took it to a repair shop to find out why the tires wore out so quickly. He was told that this vehicle had been totaled and rebuilt. Which cost me another ****** plus A few days later I was driving and stopped at a stoplight and the car wouldn't move. Had to have it pushed out of the intersection and towed to a garage where they said the transmission was no good. They gave me a price of *******. I do not have any more money to fix this car, and no money to get another vehicle. I have repeatedly tried to get the sellers to help me with this and have gotten nowhere with them. Never once did the reveal to me that this vehicle was rebuilt. The only way I found out was when my husband took it to a shop to have the rear end worked on. After the car broke down I pulled out the application for the title which I had never taken out of the envelope and sure enough there it was. I was never given a copy of the title because they filed it digitally. I feel they knew there was something wrong and failed to divulge that information.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this place on 04/13/2024. I bought the car as is & completely understand that, but the same day I bought it, it had a heavy oil leak that was glued temporarily. I contacted lot owner and ***** **** by message over text and message to inform him about what happened. I asked him to take some responsibility for selling me the car that was rigged up to get it off the lot. I don't want a full refund for this car. I would just like it if the dealership would own up to the mistake that was made & help cover some of the cost of fixing the car.

  Business Response

  Date: 04/15/2024

  To whom it may concern, my name is *************** Im the manager, when the car was bough car had no oil leak and is it not true there was glue, we would never do such thing, the seller even lower down the price of the car about $1,500 which he wasnt supposed to, car is bough as is and we deff have a mechanic we can refer to but at own cost  sense the price of the car was  already ower much lowers of what should of been.

  Customer Answer

  Date: 04/25/2024

  Hello, the dealer is fraud. He ripped off 3500 and sold me a junk which started leaking very same day.

  Customer Answer

  Date: 04/25/2024

  Hello, the dealer is fraud. He ripped off 3500 and sold me a junk which started leaking very same day.

  Customer Answer

  Date: 05/21/2024

  Hello, the dealer is fraud. He ripped off 3500 and sold me a junk which started leaking very same day.

  Business Response

  Date: 05/31/2024

  We apologize for any Inconvenience the car has giving you we truly do but , the car was bough as you understand As Is, we had no earnings in the car we lost ,because the car was even sold to you  for less than what we paid for  600-700 dollars less, we do not do any mechanic work on the cars, you knew you got the car for way less than what we were asking for,your looking for my employees personal life and I need you to stop please, you already know the car was sold as is you even got the car for way less than asking price.

• Initial Complaint

  Date:01/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this place on 12/24/2022. Bought the car as is & completely understand that, but 3 days after I bought the engine blew up! The mechanic stated the piston was blew up & fell into the oil pan . I contacted the car lot to inform the owner of what happened, I begged & pleaded for him to take some responsibility for selling me car that was rigged up just enough to get it off the lot. I have 1 year old twins & saved 3500$ to buy a car to better support my family! I've tried to contact the car lot multiple ********** phone number has been blocked . We went to the car lot to speak in person & was turned away. I just found out that all the contract papers from buying the car has incorrect information & missing signatures from the seller. Example.. my name is spelled incorrect on the registration, the seller didn't sign the bill of sale. I still haven't received the title , I can't get ahold of the car ********* at a complete loss at this point . I've heard from MULTIPLE people that this car lot has done the exact same ************ of people are without cars & completely out of money . I don't want a full refund for this car I would just like if the dealership would own up to the mistake that was made & help cover some of the cost to fix the car.

  Business Response

  Date: 01/11/2023

  Like I said the day the secretary talk to them we asked for them to come to the dealer, we had no problem to talk to them and help them. So I don't even know what all this other allegations are coming from, we have all the paper work have no problem on submitting it, we just spoke to ***** and he had agreed on coming to the dealership hoping to help fix this matter.

• Initial Complaint

  Date:12/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son went to the car lot and bought this vehicle it lasted him 5 days all started blowing out the engine and then it stopped he had it towed to a mechanic shop the mechanics went through it and found that the Piston was broken and said that somebody had used a sealant to try to seal it it so the car could be able to drive off the lot my son spent $3,500 on this car he called the owner the owner said tough luck you drove the car off the lot all he is asking is if the car man make half of the payment to have it fixed or all of it

  Business Response

  Date: 01/09/2023

  Hello, yes we sold the car to her son, her son try the car looked at the car and understood the car was a USED CAR AND SOLD AS IS, sales man and customer check for oil and the car was running perfectly fine, the sons girlfriend said they could go to speak with the manager and they never showed up.

  Customer Answer

  Date: 01/09/2023

  ***Document Attached***
  here are some pics that were taken of them car
  See Attachment/File: 324919560_1060384112023593_4763953410946617788_n

  Customer Answer

  Date: 01/10/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The car lot knew what they were doing by putting sealant in the motor, making it last long enough to get sold and driven off the car lot. I looked at the reviews and there history is bad for motors going out transmission going out and the wrong paper work. The car lot sells AsIs yes but they are not supposed to sell autos that are no good people depend on these autos to get back and forth to work to support there family. The lemon law says 3 days and they got around the time by adding the sealant to keep it running. They should ****** to make this right, if not all then half of people can't afford a new car so they haft to go to used car lots you would think that they would not treat people dirty. I hope the business will close. They take advantage of good hard working people.

  Business Response

  Date: 01/11/2023

  We sold the car As Is, the claim she is making is very invalid, we will never put any type of sealant to any car so people can drive out of my Lot, we understand there is been an issue with the car but don't agree on the statement this lady is making, the car was fine when it left the lot, i as well have a family and will never wish on anyone bad. This people didn't even try to reach to talk to a manager until yesterday 1/10/2023. We asked to go by the dealer and they never did.