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Business Profile

Auto Salvage

Ernie's Affordable Auto Salvage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Salvage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Compr una transmisin * el costo es de $1,****** vendi la que no es no tiene ms * no quiere devolver el dinero para comprar ******* compr el 1 de Octubre * fui el mismo da.

    Business Response

    Date: 10/09/2024

    The customer came in to buy a **** Explorer Transmission. The Explorer comes with 2 different types of transmissions. They asked us for the wrong one which is the one that we sold them. They came back the next day and we exchanged the correct transmission for the wrong transmission. The customer is currently driving their car with the transmission we sold them in the vehicle. They didn't speak a word of English, and it was very hard to deal with them. The lady was extremely rude and disrespectful, I was very respectful towards her and did my best to help her and I had to have the ******************* issue her a NO TRESPASS citation. But at the end of it all they did get the correct transmission, and the transmission is working properly in their car. So, there is no reason to issue a refund unless the transmission fails within the 90 day warranty. 

    Customer Answer

    Date: 10/10/2024

    Si ellos tratan de poner su punto bien ,ya que hablan buen ingls,y la mujer que fue a ayudar con un poco de Ingls,ellos le faltaron el respeto y la mandaron a salir del negocio.ella trat de defenderme ya que ellos no queran atenderme y decan que me vendieron la transmisin correcta y no era as. Y nosotros fuimos el mismo da de la compra .luego que llame al sherif l nos dijo que fuera al da siguiente.cuando llegue el que la vendi me dijo en Ingls que fuera atrs que **** la transmisin que era ,no me quiso decir que tipo ni de que ao , ni millage y me mand a salir del negocio. Cuando le pregunt al empleado solo contest que *** ****** llevamos al mecnico el cual cobro $870,por quitar la transmisin y poner la que l me vendo y tampoco es .ellos no responden yo tengo toda las pruebas.le envo prueba de lo qu pagu por ponerla transmisin y no es .les pido qu miren mi caso ya qu soy una persona mayor de 87 aos y no hablo ingls. 

    Customer Answer

    Date: 10/23/2024

    Buenos dias,*o quiero que l me de la devolucin del dinero,*a que esta es la segunda transmisin que ellos me dan * ninguno es.Yo e pagado la cantidad de$881.77, * por quitarla de nuevo me cobran lo mismo * Ernies auto salvaje ,no me paga la montura de la transmisin.*o no puedo aceptar por 3 veces otro transmisin.ellos le confirmaron a ustedes que la segunda transmisin no era ,pero a m me aseguraron que era la que *o quera.Le en vio copia de lo que pagu al poner la transmisin * el mecnico.

Ernie's Affordable Auto Salvage is NOT a BBB Accredited Business.

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