Business ProfileforSimon Electric, LLC

I am filing this complaint because the secretary/***** refuses to allow me to speak to the owner of the company or anyone above her. I hired Simon Electric for the electrical part of a garage renovation. I thought this was an honest company until I realized they referred me to an UNLICENSED plumber they often work with and then, when the plumber suddenly disappeared after months of delay, Simon Electric, LLC refused to refund my money for the portion of the project that was not completed despite my alerting them of the situation. Im a single mother of two autistic children who has worked hard saving pennies to be able to afford the work my house needs for my children and to care for my elderly mother, so the money I entrusted them with was hard labor that they have now kept for no reason after they set me up to fail despite knowing the work required a permit. Unethically, they refered me to an unlicensed contractor when they knew I needed a permit and then decided to just keep my money when the person disappeared. I alerted them at every step of the delays they created by being dishonest. The admin, who referee the unlicensed contractor when I asked for a referral, refuses to allow me to communicate with the owner or anyone else. I have repeatedly asked for a refund on the money that was not used. I agreed for them to keep the $700 for the work done (the permit work submitted for the electrical part and the load measurements) and requested they return the $1000 that was unused. I canceled the job and the permit due to the stress of the situation after attempting to work with their referral since August and my needing an operation which I am recuperating from. I did not sign any agreement with Simon Electric as I let them know about the issues with the plumber and asked them about canceling the work. I repeatedly communicated with the company and the admin refused to let me speak to anyone above her. She has delayed responding to me for almost 5 months.