Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my auto-payment enrollment for my HOA fees on January 7, 2025, in preparation for selling my home. To ensure it was successfully turned off, I confirmed the cancellation again on January 28, 2025. I sold my home on February 4, 2025, and as part of the closing process, the title company collected the February HOA fees from both myself and the buyer based on our respective days of ownership. The payment was then remitted to Davenport Management Company for ************ HOA.Despite my auto-payment cancellation, Davenport Management unlawfully withdrew $229 from my bank account without authorization on February 3, 2025. When I contacted them to request a refund, they refused unless I provided my full personal financial statement from my closing documents. I find this request unreasonable, as they were not authorized to auto-draft the payment in the first place and have now received double payment for the same property in the same month. After two weeks of requesting a refund, they continue to deny my request.

  Business Response

  Date: 02/23/2025

  Hello,
  
  We never denied the request for a refund. We must do our due diligence, so there is specific information that is needed to confirm if a refund is due to a prior owner. We dont just refund money because someone says it belongs to them.
  
  First, you improperly attempted to cancel your recurring payments as shown to you in a screenshot from the activity feed on the *********** updated it, but did not cancel it. (attached) We did not unlawfully draft any money from your account. It was your responsibility to cancel and if you were having an issue doing so, you should have notified us much sooner.  After receiving an email from you giving us permission to cancel it for you, the administrator went in and cancelled it properly on 02.13.2025.
  
  Second, we still had no paperwork from the title company (warranty deed, closing statement or payments) when requesting the closing statement from you. We did not request your full personal financial statement. The closing statement is the only way we can see how the title company handled the *** fees at closing. What you eventually sent us was redacted and therefore was no help. We finally received the warranty deed, closing statement and payments from the title company on 02.20.2025.
  
  Since receiving the proper information from the title company, we were able to complete the check request to submit for your refund from the Association. Had you provided what was needed earlier, there would not have been all the emails back and forth and the request would have been completed sooner.
  
  The request for a refund was officially submitted on ************* previously explained, there is a 60-day waiting period for electronic payments. However, I did ask for the request to be fast tracked.

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22964603
  
  I am rejecting this response because: Falsehoods contained in the statement. I did in fact cancel auto pay correctly in the system, however it was noted by ******* that although the portal showed canceled on my end, their backend was not showing it correctly indicating an issue with their payment processing system. Since I did in fact cancel auto-pay and auto-draft correctly, everything detailed in my original complaint stands, and I am appalled a company would lie in a public forum about their illegal withdrawal of funds. 

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 03/11/2025

  Good afternoon,
  
  As already mentioned, you improperly attempted to cancel your recurring payments as shown to you in a screenshot from the activity feed on the account. You were not set up for ACH,you set yourself up for recurring payments. All of this has already been explained to you.
  
  A check has since been mailed to you.
  Payment Details
  Payment:                 Check 100135
  Payment Amount:    $226.00
  Date Paid:                02/27/2025
  
  Please see the attached email correspondence. As far as I am concerned, this matter is closed.

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had purchased a Property for primary residency in July of 2024 within the ************************************* a subsidiary of Davenport Professional Property management.Upon closing on the house we had attempted to put in place the financials and automatic payment for the *** fee of $267/Month. After a few tries we finally got someone on the phone who had told us that the account is prepaid up to April of 2025 so there is no need to set up payment. Periodically, My fiance, our *********** Agent, and myself have reached out to get reassurance that there would not be an issue regarding back payment or late fees and we were told no each time. Within the month of January we received a payment book in the mail for the *** fee after which we called again and were given the same response. On 02/06/25 my fiance had accessed our account with the *** and realized that we have just been issued a letter stating we owe an amount of $1,869 paid in full otherwise they would proceed with collections. Upon reading the notice we had realized that a refund check had been issued to the previous homeowner for the previously mentioned prepayment. After speaking to the Property Management company and the representative in charge on ************************************* about the lack of communication and lack of due diligence we were told there is nothing they will do and they expect payment in full. There was no understanding, no offer of restitution, no apology. We understand an amount has to be paid but had hoped and requested a settled amount and were met with we wont do anything.

  Business Response

  Date: 02/07/2025

  Please note that the prior owner continued to pay on the account via *** after your closing date. The prior owner failed to cancel their ACH.

  When you called in to check your balance, the representative would not have known those were not your payments. This is why they answered you as you stated.
  The prior owner contacted the office and provided proof of the payments to receive a refund. This is when it was noticed that you had not made any payments on your account and the statutory notice of late assessment was sent out.

  At any time when calling the office, did you ask why you have a credit knowing you have not made a payment since owning the home? Had you asked, the representative would have asked you additional questions and did additional research on where the payments were coming from.

  No one is permitted to waive any part of the maintenance fees. You are responsible for the maintenance fees since you purchased the home until you decide to sell. Please sign up for the portal at ******************************** so you have access to your account.

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We texted more than two weeks for an approval so we can fix our roof they never send anything even we tell them that our house is leaking and the blue tape on the roof is falling apart they still dont care

  Business Response

  Date: 06/12/2024

  I'm sorry that you feel this process is taking too long and I understand that it is the rainy season and the last thing that anyone wants is a roof leak.  However, the Board has 30 days from the receipt of a completed application to complete the review process.  Your application was pending the roof tile sample and upon the receipt of the small sample on 05/20/2024, we sent the application to the board for review. Unfortunately, the Board requested a large sample and that was not provided until 06/11/2024. The Board is still reviewing this application.  It is a false statement to say that we don't care about the issues you are having.  We have done what we can to complete this application in a timely manner, but the decision is not for the Management Company to make. We are currently at the mercy of the Board.

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31,2023 Davenport Professional Property Management LLC ****************************************************************************************** took over from AAPM, LLC ************************************************************************************ as the property Management company for Villas of *************, *** 1. They entered an outstanding balance of $339..98 for which I do not owe. My starting balance should have been a .02 credit which AAPM showed when they ended working for our community. 2. I sent copies of 6 cancelled checks by Federal Express to the owners Mr. ********************************** from Davenport showing that in May, June and July *** fees of $340.00 and the $333.33 Roof Assessments were all paid up. I was not behind and I had a 0.02 credit. 3. I received an email from ***************************, LCAM from Davenport which she wrote that she requested from accounting to make the proper adjustment for the balance and forward to calculate to (0.02).. The President at the time *********************** told me in person that that I did not have an outstanding balance. **** followed up with another email that they had an accountant reviewing everything and then credits would be issued. 4. We are going on nine months with Davenport and on 3/26/2024 I received a payment reminder letter asking for $389.98 which includes $50.00 of late fees. It read to contact them, so I wrote them an email. This letter they sent states: Under the terms of the Association governing documents, you will be liable for any and all cost, expenses, damages and attorney fees that *** be incurred or sustained if your account is sent to the attorney for collection. Please take action now. 5. How can they send this letter when they claim they don't know what the opening balances are. They have not provided any financial balance sheets monthly or an annual report. They raised the *** fees from $340 to $416. They raised the roof assessment from $333.33 and added another $672.05 for 6 month making the roof assessments to $1,005.38. Davenport knows I do not owe $389.98

  Business Response

  Date: 04/20/2024

  I am not sure if you are aware, but the forensic auditor that contracted with the association cancelled the contract the same day they started because it was too much work for them.
  
  Now, we have to recreate the June and July financials because prior management did not provide completed financials for those months.  Once those are completed, we will have to then adjust every financial from August 2023 - March 2024. This is going to take time to complete. Once the financials are all in balance, then we can address the accounts receivable.  This is the mess we were given from prior management; this is not something we created.
  
  Knowing that this process is going to take time and the association has a new board, we asked the new board for approval to pause the late fees until this matter is resolved.  We thankfully were given approval, and no late fees will be charged effective April 2024 until this is resolved.
  
  The board will address prior late fees if it is found that they were applied due to the information provided by prior management.
  
  You will however continue to receive late notices until this is resolved.  You do not need to send any further emails regarding this matter regardless of what the late notice says. We will reach out to you if we need additional information.

  Additionally, Davenport did not raise your association fees.  This was done by the board members at that time and we are responsible to implement it.

  Customer Answer

  Date: 04/25/2024

  I have received a second payment reminder letter from Davenport today and I have replied.

  Copy of their letter and my response enclosed to Davenport

  Customer Answer

  Date: 04/29/2024

  I have reviewed and I am still seeking the credit correction of $339.98 on my financial statement. This excuse that Davenport continues to use is going on 9 months for which they have not provided any financial monthly balance sheets to Villas at *************. We should be informed monthly on how they are using our monthly payments totaling $1,421.38. How can they justify sending monthly letters demanding payment when they say they have a financial mess. These letters are a violation of FDCPA 95-109.91 stat 874. 
  I have provided copies of cancelled checks and want them to credit my account $339.98. 

  Customer Answer

  Date: 05/01/2024

  Date Sent: 4/29/2024 4:47:43 PM
  I have reviewed and I am still seeking the credit correction of $339.98 on my financial statement. This excuse that Davenport continues to use is going on 9 months for which they have not provided any financial monthly balance sheets to Villas at *************. We should be informed monthly on how they are using our monthly payments totaling $1,421.38. How can they justify sending monthly letters demanding payment when they say they have a financial mess. These letters are a violation of FDCPA 95-109.91 stat 874. 
  I have provided copies of cancelled checks and want them to credit my account $339.98. 

  Business Response

  Date: 05/01/2024

  The reason this has taken so long is not due to Davenport.  We have to follow the Boards direction. ********* had finally decided to find a forensic auditor. Davenport contacted many auditors and the Board approved one.  Unfortunately, when the auditor was given the documents to review, they said it was way more work than they anticipated and cancelled the contact.  ********* decided to have Davenport recreate the June 2023 & July 2023, since the prior management did not provide them.  Once that is corrected, every month after that needs to be looked at. After all of the financials are in balance, we can address the accounts receivable.  ********* requested not to apply late fees right now, so those fees have stopped, however, they want the late notices to continue, so you will continue to receive them. 

• Initial Complaint

  Date:01/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Davenport Property Management LLC did not provide me (Trustee for Trust) HOA Payment Coupons as required. On 6.1.23 Office Mgr ********* promised if payments were late in the future, I would receive "NOTICE". I timely paid *************** monthly July to November 2023 of $563 which was cashed/accepted. They did not notify me the checks were $10 short; but accepted each payment. The *** ignored the Check Memo and ***** nilly applied the timely payments to past Months to JUSTIFY a monthly $25.00 Late fee. This is more than malfeasance but tantamount to fraud to commit THEFT. *** ***************************** ratified Davenport's FRAUD and THEFT in her enclosed 12.12.23 EMAIL "Admissions" and ignored my 12.20.23 Demand Letter. BBB rates DAVENPORT only 1.8 ****************************** is not accepted as a BBB Member. The Company's actions via the *** are willful and a detriment to the Community at Large.

  Business Response

  Date: 01/26/2024

  A reply was already previously sent regarding all correspondence received.  It may have not been within the time frame requested, but a response what sent.  The amount due at closing was correct.  Notices were sent, payments were posted timely upon receipt and applied per ** statute.  No theft or fraud has occurred. No additional reply's will be given as this home has been sold.  If the complainant has issues with the closing, then she must contact her closing company.

  Customer Answer

  Date: 01/30/2024

  The response is contrary to the evidence I provided; the CANCELLED CHECKS accepted as payment. To line their pockets, to make the payments appear to be LATE, the DAVENPORT's *** misappropriated the monthly payments backwards and cashed the Checks contrary to the UCC.  Each month a payment was made timely.  The evidence is their bookkeeper's EMAIL, writes a promise to advise if a payment was late or not received.  At NO TIME was the TRUST informed a payments as late --  or not received.  INDEED, the cashed CHECK - evidence of timely payment was provided.  To unilaterally call each payment a late payment THE *** OF THE CLOSING after receiving and depositing each monthly payment (with the exception of August 2023 which was not cashed) was without NOTICE.  This is evidence of unethical tactics, dishonesty and corruption by DAVENPORT, Carriage Gate's Management Company. They provided no evidence to dispute the timely checks.  This is THEFT.   

  DAVENPORT MANAGEMENT PROFESSIONAL arrogantly flaunts it's corruption since it is the *** who ratified it. 

  Customer Answer

  Date: 01/31/2024

   
  

  The response is contrary to the evidence I provided; the CANCELLED CHECKS accepted as payment. To line their pockets, to make the payments appear to be LATE, the DAVENPORT's *** misappropriated the monthly payments backwards and cashed the Checks contrary to the UCC.  Each month a payment was made timely.  The evidence is their bookkeeper's EMAIL, writes a promise to advise if a payment was late or not received.  At NO TIME was the TRUST informed a payments as late --  or not received.  INDEED, the cashed CHECK - evidence of timely payment was provided.  To unilaterally call each payment a late payment THE *** OF THE CLOSING after receiving and depositing each monthly payment (with the exception of August 2023 which was not cashed) was without NOTICE.  This is evidence of unethical tactics, dishonesty and corruption by DAVENPORT, Carriage Gate's Management Company. They provided no evidence to dispute the timely checks.  This is THEFT.   

  DAVENPORT MANAGEMENT PROFESSIONAL arrogantly flaunts it's corruption since it is the *** who ratified it. 

  Business Response

  Date: 02/13/2024

  All payments and late fees have been applied in accordance with the Florida statute and all payments received were deposited into the Associations account, NOT ********************'s. Assessments are due the 1st of each month & considered late if not received by the 10th & the balance is subject to a $25.00 late fee.

  If you feel there was an issue with your closing, please discuss it with your title company.

  I have nothing else to say regarding this matter and I will no longer reply.

• Initial Complaint

  Date:11/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted paper work for approval to paint the exterior of my home in March 2016. The *** at the time gave us the ok so we went ahead with the project. Painting was done by a professional with current licensed and liability insurance. Davenport became our new *** in 2018. December 2021 we received a notice stating that the color was not the right shade of green. A color difference so minuscule it went over looked but 2 ***s for several years. I have been emailing them since January 2022. Meanwhile Im being charged late fees, fines, and they are using money meant to pay *************** and applying them to all these fines. So far the fines exceed the yearly *** assessment. The standard answers Ive been getting is, I will get back to you, I will forward this information to the property manager, etcThe last email I sent was to **** on Sunday 30 October 2022. The last phone call was to **** and Audi (property manager) on 31 October 2022. I was informed during this conversation that the *** board is was not ever made aware of my dispute at all. Im not sure how many property managers my dispute has been forwarded to but Audi, the new property manger has been working for the company for less than 3 weeks. Also, I noticed that a check sent to Davenport 08/15/2022 for *************** is not listed in my account. Chase bank shows the check was cashed. Davenport has no record. I have no faith in this company at this point. They are giving my 30 days to do what? I dont know. I have given them almost a year and still crickets.

  Business Response

  Date: 11/18/2022

  We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for.We may not be able to change the past, but we will do our best to clearly explain the situation. The fine issued by the Association has nothing to do with the painting of your mothers home.  I met with the manager and here is the issue.  The fine assessed to the home has to do with a palm tree.  Proper notice was given for this violation, but it was not corrected in a timely manner. Therefore, after proper notice, the home was assessed a fine.  After the violation was cured, the Board approved a reduction of the fine from $1,000 to $500. The balance has been outstanding since November 2019, so the late fees are accurate. As for the $400 payment, that was corrected as soon as we were made aware and a late fee still applies because a balance still remained.

  Customer Answer

  Date: 11/18/2022

   
  Complaint: 18347100
  
  I am rejecting this response because:

   

  I was recently told by the new property manager Audi ******* that the fine was due to the palm trees and not the paint.  That was  a major part the mis communication.  We already talked to previous Davenport employees about the palm tree fines and were told they would be removed.  We requested time to address the problem because removing the tree would could interfere with the sprinkler system.  In fact it did cause problems with the sprinkler system, causing a pipe to burst.  So, removing the tree was postponed until we could find someone to address both at a reasonable price. I can't remember the names of the employees that we spoke to however I did recently email **** and Audi to have a letter forwarded to the board about the fine.  All this time I've been constantly emailing Davenport about paint paint paint and all this time it was a fine due to the palm trees that were supposed to be removed after discussing financial strains.   Since January we have been going on and on about the wrong fine.  
  
  We never thought to readdress the tree situation because we were told that it was resolved and the fine was for the paint. 
  
  I. have been in constant communication with Davenport employees about this and I'm positive they all know me very well by now.  I would have absolutely been just as annoying about the tree.   
  
  Again I sent a letter to the board for consideration of this fine.  Please contact *****
  
  Thank you
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 11/22/2022

  Good afternoon,

  I discussed the email request you sent to **** with Audi.  She said the email was received, however, the Board denied waiving the additional $500.  That portion of the fine will remain on the account.  This matter is closed as there is nothing else we can do regarding the fine.

  Customer Answer

  Date: 11/22/2022

   
  Complaint: 18347100
  
  I am rejecting this response because:
  
  

  will I receive written documentation of this for my records.  We have never received anything in writing following the notice sent out in 2021. 
  

  
  
  *********************************