Business ProfileforDU-All Plumbing Services Septic Tanks & Plumbing

Terrible Salesmanship & Service On 10/25/2021, I had a ***** Performance18kw Electric Tankless Water Heater (3.51GPM) installed on my 4 Bedroom 3 Bath (2397sf) Home in Port Saint Lucie, Fl. The company who did the installation also purchased the Tankless Water Heater at a local Home Depot. The total price for Electric ($569.25) Plumbing ($3,875.00). In my Owners Suite, I have a walk-in shower with shower heads on opposite facing walls. My water heater is in my garage on the Southside of my home with the Owner’s suite on the Northside. For almost a year the product seemed to be working fine. Fast Forward to October 2022, my wife & I noticed that with one shower head on in the Owner’s Suite the water remains at solid heated temperature. But when the second shower head was turned on the water temperature dropped to room temperature. I attempted to increase the temperature by adjusting the panel. I contacted the company who installed the product in 2021, the same technician who initially installed the product came out to access the problem. His solution was that because of the area we live in the product needed to be flushed due to scale build up total for flush ($325.00). Also why didn’t the technician recommend installing a flush kit when he initially installed the water heater. The technician attempted to convince me that the flush had solved the issue, I informed him that the issues had not been resolved. He then told me to contact *****, provide them with the serial number & they would switch it out for a new water heater. When I contacted *****, I was told the product was purchased in September 2021 and they exchange for parts only. Since I was not the purchaser of product one would think that the company who purchased and installed the product would address the issue. Never Happened! I do not recommend a plumbing company who claims to “Do-All”