Business ProfileforState Farm Insurance agent, Tom Richards
At-a-glance
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Business Details
- Location of This Business
- 415 Florida Ave S, Lakeland, FL 33801
- BBB File Opened:
- 9/20/2022
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Samuel R.
09/20/2022
When you call Tom *********, you basically spin a wheel and you may receive the following: getting hung up on, yelled at, condescending statements, an utter failure to take responsibility for State Farm not billing you for 3 months, being refused to talk to the actual agent with your concerns, having to force corporate to launch a full investigation into the agency, incompetence abroad, lack of communication, lack of professionalism, and general excessive drama... over insurance.
From June to August 23rd of 2022, Tom ********* failed to bill me for 3 months but retained coverage. I called on July 1st, 2022, to notify the agency that I have received zero bills (and my app says "no bills due") and the "Customer Service Agent" said "no worries, that bill will drop just look for it." She did not even check on it... this is important. That statement was her taking responsibility.
Fast forward to August 23rd, I'm on the phone AGAIN with the same person who FINALLY decides to do the bare minimum and check on it. She acts as if State Farm did nothing wrong & didn't drop the ball (and that she didn't do her job) and then used the following phrases to blame me (the customer) for not paying bills... that aren't... available: "you know you have this bill due every month, you should have called in more often," "you're trying to blame State Farm for not paying your bills," "you're riding around on insurance by the Grace of State Farm," and "you will not talk to the actual agent, you'll talk to the office manager."
Said office manager called me when I said I didnt want to speak to her and basically said her employee did nothing wrong when insulting me, arguing, being condescending, and hanging up on me when I requested escalation. Take your business elsewhere.
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