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Business Profile

Car Racing Equipment

Performance Chips USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Racing Equipment.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im trying to cancel my order before it ships, their customer service phone numbers dont work! Think Ive been scammed! Help please!

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this by mistake. I have contacted the company 3 times via email and have no response back from them. The reply email isn't an active email. I am asking for a refund and a return label to ship this product back.

  • Initial Complaint

    Date:02/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought the vortex performance chip ($95)from the company in my complaint that stated 30 day no questions money back guarantee I have emailed this company over two weeks ago and have been trying to phone without success of reaching said company. Phone is no longer available. Big sham!! Money exchanged February ******. Want my money back. Never used product.

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After i plug it in a check engine light came on and now has erratic throttle and is running bad

  • Initial Complaint

    Date:01/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered 2 chips for two different vehicles. Received one paid for two. No information regarding which chip I received. Multiple attempts to contact performance chips usa with no response. No response to phone calls or emails. Will not accept return.

  • Initial Complaint

    Date:12/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to reach this company by phone to retrieve tracking number and received no answer. I then emailed this company multiple times with no response. I then researched reviews and see multiple negative comments so I want my money back and their online website taken down

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/19/24 I purchased a performance chip online for ***** from performancechipsusa.com.I decided to return the purchase for a refund. They state free returns for any reason no questions asked within 30 days of purchase.They also state they will send a prepaid return label on request.Unfortunately I cannot reach them at the phone number posted on site , and when I emailed ********************************** as listed on their site, email is returned stating address is invalid.

    Customer Answer

    Date: 12/15/2024

    Business has contacted me and has honored ithe return policy, issued a refund , and handled the entire process quickly in a most professional manner.

    please withdraw my complaint, it has been resolved and I am 100% satisfied with the outcome. 

  • Initial Complaint

    Date:12/05/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my final attempt to make contact. If I do not receive a response by end of today I am reporting you to fraud and local authorities. Also I am taking the time to give your company a horrible but true review on ******. You guy are scammers. I ordered my part November 30th paid extra for shipping and handling express shipping 2-4 days and according to **** my package has not even left and is not on the way yet. I have sent email after email just to be ignored. I call and cant get through. I demand my package or my money back IMMEDIATELY or I will have my attorney contacting you. Im tired of waiting and **** sure tired of getting scammed. I demand a refund or same day delivery NOW

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the part by mistake and and have requested a return label numerous times and have not received any response.

    Business Response

    Date: 11/25/2024

    Hello there, 

    We have sent a return shipping label to the customer. The customer reached out while we were out of the office, and was replied to within 48 hours their original message. 

    Customer Answer

    Date: 12/05/2024

    Issue with Performance Chips has been resolved

    They sent a return authorization once BBB assisted.

    Thanks for your help

  • Initial Complaint

    Date:11/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Will not answer phone or emails. This company is a scam and should be shut down

    Business Response

    Date: 11/20/2024

    Hello Sir, 

    Due to extensive damage caused by hurricane ****** our phone lines have been down for some time. However we are always available via our ticket system, were very sorry we have somehow missed you. We will reach out directly to address any issues you are having. Thank you for your patience and understanding in this matter. Have a nice day! 

Performance Chips USA is NOT a BBB Accredited Business.

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