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Business Profile

Credit Union

Publix Employees Federal Credit Union

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Publix Employees Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Publix Employees Federal Credit Union has 11 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Per the ***** as a federally protective consumer, I am now opting out any and all authorization, I the consumer may have given you, written, unwritten, verbal, and non-verbal, per 15 USC 6802. THE PRIVACY ACT OF 1974. ( 15 *** 1611 ) Criminal liability for willfully and knowing violations. ( 15 USC 1681 ) Accuracy and Fairness of Credit Reporting. IT IS ILLEGAL TO REPORT TRANSACTION HISTORY. ( 15 USC 6801 ) It is the policy of Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers' nonpublic information. ( 15 USC 6802 ) Obligation with respect to disclosures of personal information. ( 15 USC 6805 ) The *************************************** enforces the enforcement regulations prescribed there under Shell, the Federal functional regulator, the *************** authorities, and the Federal **************** with respect to financial institutions and other persons subject to their jurisdiction under applicable law.

      Business Response

      Date: 01/02/2025

      To Whom It May Concern, 

      We've communicated with the consumer many times about her accounts, and we have confirmed that the details reported to the credit report are accurate. Can the member be more specific about what she needs done? We're always willing to assist. Please advise, thank you. 

    • Initial Complaint

      Date:11/13/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Publix employees Fed c/u . I do not have a contract with them , they did provide me with original contract as I requested.

      Business Response

      Date: 11/20/2024

      To whom it may concern:

      We appreciate you reaching out for clarity regarding this unfortunate incident.Based on account records, it appears that weve discussed this issue with the member in the past and have come to an agreement regarding the resolution.

      Wed like you to know that generally, per the terms a member agrees upon at account opening, if a member authorizes a charge to an account, and that charge causes a negative balance, the member is then responsible for paying the overageeven if that authorized charge was a result of unsatisfactory service, services not rendered, or a scam. We typically work with a member to come up with a payment plan, if necessary, in these cases to help the account get back in good standing. If a member does not repay according to the agreed-upon terms, we will eventually report the unpaid balance to the credit bureau.

      Based on our findings from this case, what was reported to the credit bureau appears to be correct. We would love for the member to contact us so we can discuss this issue further and come up with a resolution best suited for them.  

      Thank you again for reaching out.

    • Initial Complaint

      Date:10/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have late payments from PUBLIX EMPLOYEES FED C on my credit report. I have been on time for 99% of my payments. The months that report a late payment was due to an ACH payment issue with my bank and I was never notified about it. I would like to ask if upper management could submit a request to the credit reporting agencies to remove the late payments

      Business Response

      Date: 11/08/2024

      We appreciate you reaching out. 

      The information provided in the dispute is not specific, but we can verify that the member is currently past due on his **** account for August, September, October, and November. He also has two accounts that have been charged off for delinquency. Without clarification of specific accounts or monthly payments disputed, we have no evidence of incorrect reporting.

      Thank you for this discussion. 

    • Initial Complaint

      Date:10/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Publix Federal credit union are reporting and account I am not reliable for (345306XXXXXX) they are holding my title to my vehicle which I paid of Over a year ago . I reported that the credit was used fraudulent. I even went to the the branch to try to get this resolved on oct ****** they are still demanding me to pay a charge off account that was used fraudulent for payments I did not do .

      Business Response

      Date: 11/08/2024

      We appreciate you reaching out. 

      The loan in question is a **** credit card which was opened in May 2017. It was in good standing until March 2019 when it went delinquent. It was charged off on June 28, 2019 due to lack of payments. There is a balanced owed on the account. Between June 2017 and March 2019 funds were transferred from the checking account to make payments on the ****. The **** credit card was obtained by filling out an Application for All Credit and a copy of the applicants ID was taken at the same time. Numerous credit dispute were received and replied to indicating this is not a fraud account, that the funds are indeed owed. Our loan documents clearly state that all loans are cross collateralized, because of this, the title for the paid off vehicle will not be released until the **** is paid in full. 

      Thank you again for the opportunity to discuss this issue. 

    • Initial Complaint

      Date:09/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have late payments from PUBLIX EFCU on my credit report. I have been on time for 99% of my payments. The months that report a late payment was due to an ACH payment issue with my bank and I was never notified about it. I would like to ask if upper management could submit a request to the credit reporting agencies to remove the late payments.

      Business Response

      Date: 09/12/2024

      To Whom It May Concern:
      We appreciate the member reaching out. Weve reviewed our records and found that we accurately reported the members payment history to the credit bureau. Well be glad to share the details with the member if they call us at ************** during our normal business hours. 

      Business Response

      Date: 09/16/2024

      To Whom It May Concern:
      We appreciate the member reaching out. Weve reviewed our records and found that we accurately reported the members payment history to the credit bureau. Well be glad to share the details with the member if they call us at ************** during our normal business hours. 

    • Initial Complaint

      Date:07/30/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this **** with charter communications, I do not have contract with PUBLIX EFCU, they did not provide me with the original contract as i requested.

      Business Response

      Date: 08/16/2024

      To whom it may concern:

      We understand the consumers frustration. As a credit union, we know the importance of a members credit report in ensuring the best possible lending terms, and we are very intentional about reporting only the most accurate information. Weve reviewed our records and verified that all legally required documents identifying the member were submitted before any of their accounts were opened.

      Wed love to speak with **************** further to understand what his expectations are and discuss the account details we have on file. Weve called him several times since this complaint, using the phone number we have on file for him, but weve not been able to reach him.

      Once he returns our calls, we can move forward with giving him the support he needs.

      Thank you for reaching out. 

    • Initial Complaint

      Date:05/15/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Shame on the publix credit union. Ive had my account with you guys since I was born, almost 40 years. Ive had my **** credit card with you for almost 20 years. I hardly make fraud charges. There was no reason why this shouldve been denied. This stylist needs to have her license taken away. Not only did she dye my hair the wrong color, she gave me walking pneumonia and ruined a funeral. Then **** turns around and tells me its my fault and they arent going to refund my money? Absolutely not. You guys are just as bad as this trashy stylist. Shame on you guys for not protecting your members. Whats the point of fraud protection if you dont protect me? *** already made a complaint with the state against her license. *** spent so much most stripping my hair of wrong color. Shame on PEFCU for not protecting their members and deciding with some degenerate, thieving lying hack of a hair stylist. Shame on every employee at PEFCU too for not doing their jobs correctly and properly. Its a shame PEFCU supports liars. Ive had walking pneumonia for 2 months and she ruined my hair. Way to go for offering me any kind of protection when Ive already submitted enough evidence to prove my case, but lets just support a woman who chooses to infect the public with a communicable disease. She obviously learned nothing from COVID and PEFCU DOES NOT STAND BEHIND THEIR MEMBERS. PEFCU doesnt care if you get ripped off or taken advantage of. This bank is going downhill and is starting to look like **** OF AMERICA. Do better PEFCU. *************************** is rolling over in his grave right now.

      Business Response

      Date: 06/03/2024

      To whom it may concern:

      We understand the members frustration with the service she received from her hairstylist and are sorry for her subsequent illness. As her credit union, we take her fraud claims very seriously and will always do what we can to protect her account from unauthorized transactions. Well also try to advocate for her when she is dissatisfied with a merchant whenever it is possible.   

      However, we typically base the outcome of fraud investigations on whether the transaction was an error or if the member authorized the charge. Per the industry-wide regulations that we must adhere to, it is not considered fraudulent if we find that a member initially gave the merchant authorization for a transaction.

      We are sorry that this member is not satisfied with the service she received from the merchant. We wish her well in pursuing a resolution with them that remedies everything shes been through and hope she is in better health soon.

      Thank you. 

    • Initial Complaint

      Date:03/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THE ACCOUNT ON MY ********************** DOESNT BELONG TO ME I HAVE CONTACTED PUBLIX TO REMOVE THIS ACCOUNT AND FAIL TO DO SO SO IM FILING A COMPLAINT I HAVE MY OWN BUSINESS I AM SELF EMPLOYED AS IT IS REFLECTED ON MY CREDIT I NEVER WORK FOR PUBLIX!

      Business Response

      Date: 04/03/2024

      To whom it may concern,

      We are very sorry to hear that the member is unhappy with what was reported on their credit report. As a credit union, we understand how ************** credit is to the member and how it affects their ability to be approved for loans.

      We have looked into this matter, and on March 28, 2024, we submitted an electronic request to the three major credit bureaus to have the reported account removed from the members credit profile. It takes several days for *********** to correct the issue; hopefully, the member will see the correction soon.

      We appreciate the member reaching out and look forward to working with them to resolve the issue.  

      Thank you for your patience. 

    • Initial Complaint

      Date:03/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had three fraudulent transactions that took place at ******************* and I am being told that because I misplaced the card the fraudulent charges are not able to be resolved by them. I did not authorize or process the charges. There were three separate transactions. One was for $1000, the other was $500 and then another of $100. All within a short time at a ******************* supermarket. I would like to have these fraudulent transactions investigated and my money refunded.

      Business Response

      Date: 04/09/2024

      To whom it may concern,
      We understand the members frustration and would love to continue offering her guidance on this unfortunate situation. We take fraud very seriously and understand the financial toll it could take on its victims.We have assisted the member as best we could, based on the information we have,and we are still willing to do anything to help her within reason.

      The member has spoken to our fraud department about her claim and why it was denied. ****** senior leadership has also personally reviewed the members claim and agrees that the findings of our investigation dont support overturning the denial. Our Member Resolutions team has also reached out and offered alternatives for financial relief.

      We could not substantiate the members claim for several reasons, including the following:
               *Per Regulation E, the cardholder must report a lost card within two business days, but the member stated that the card's whereabouts had been unknown for over a year.
               *Our investigation revealed that one of the transactions was completed using the physical card and the PIN.
               * The members statement of where she was when the transactions were made is inconsistent with what turned up in our investigation.

      Wed love to continue assisting the member with this issue and encourage her to take advantage of the hardship opportunity our Member Resolutions team offered her. If the member needs to discuss specific reasons why the claim is being denied again, she can contact us directly, and well be happy to share new details weve found since our last interaction.

      Thank you for reaching out. 

    • Initial Complaint

      Date:02/29/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a car loan through publix. I have recently been late due to financial hardship and ive been trying to get back on track and i have communicated this with publix credit union employees but they have voiced they do not care. ive been paying what i can and also set up a payment plan with one of the representatives but found out last week by a representative ****** that a payment plan does not matter and will still cause my car to be towed . I also found out last week that i was mailed a repo letter to my old address even though in december i completed a form and emailed it back for my address to be updated but the representative never updated my address. i forwarded the email to one of the representatives last week showing that i completed the form and she finally updated my address but i am still being charged a repo fees even though i did not receive the repo letter from a mistake they made and they are also charging me the repossession charges even though my car has not been repoed yet. i was informed by the repossession **** that i will have to bring the loan current as well as pay the repo charges. I also want to mention that when i found out about the payment plan not being viable and will still cause my car to be repoed , i requested for a forbearance and received a negative response from the rep ****** stating that i wouldnt get approved because they dont hand out them like water . i want to be able to bring my account up to date without the repo fees so i can refinance my car with someone else.

      Business Response

      Date: 04/03/2024

      To whom it may concern,

      We are very sorry to hear that the member is unhappy with the circumstances that led to her vehicle being repossessed. As a credit union, we understand we value our members and do what we can to help them in times of need.

      One of our solutions is setting our members up on a payment plan to help them keep their accounts current. Unfortunately, if a member set up on a payment plan does not remit payment as promised, wed have to take additional steps.

      We see that the member understands the importance of providing us with the correct contact information when there is a change of address. Having the correct contact information on file makes it easier to work with the members and provide them with solutions. We agree that this address change was requested on February 21. That same day, we emailed her documents she needed to sign and return to submit a hardship request to help her further. Can the member confirm that we have the correct email address on file?

      The vehicle is still in the members possession, and as long as the member upholds the payment arrangement and brings the account back in good standing, it will not be repossessed. We encourage the member to reach out again so we can work with her on solutions.

      Thank you kindly for reaching out. 

    Publix Employees Federal Credit Union is NOT a BBB Accredited Business.

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