We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ecommerce

Eagle E-Commerce Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

Customer Complaints Summary

  • 137 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order from this company on 3/15/22. Was not what I was expecting so I returned the items purchased, had contacted them a half dozen times about a refund, they kept saying 4-8 weeks for a refund. I requested the refund shortly after the purchase which is now a year later and still havent received it. The total was $1000 I did not realize that they kept taking out of my account. *** asked them several times after I return the item please refund me they never had refunded me. *** tried reaching out by email and not getting a respond back .Hoe do I get my money back?

  • Initial Complaint

    Date:11/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this product. They were gummies I received 5bottles they didn't work they said they would refund my money back. I want my refund of ****** Thank you ***********************.

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order from this company on 5/23/22. Was not what I was expecting so I returned the items purchased, had contacted them a half dozen times about a refund, they kept saying 4-8 weeks for a refund. I requested the refund shortly after the purchase which is now a year later and still haven’t received it. The total was $199.99. Hoe do I get my money back?

  • Initial Complaint

    Date:06/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2022 I hit the wrong key on a website and wound up with a collection of Keto Diet supplements for a total of 249.98. I immediately contacted my credit card company to cancel the charge but they told me they could not because it was already being processed. The shipment arrived and I contacted the company asking how to return these packages. They tried to get me to pay less but since I didn't need a diet supplement of any kind I refused the offer. They asked me to return the package. I did that, emailed the company with the shipping number and then followed the package until USPS confirmed the package had been picked up by E Commerce. I called again and they assured me I would be receiving a credit to my credit card within 6-8 weeks. I waited 6 to 8 weeks and called back. They assured me the credit was being processed. I called back in 8 weeks and was told a check was being expedited to me. I got the same response on the 5th of January; the 1st of February, the 4th of March, the 26th of April. Always the same response my refund was being expedited and I would received a check in 6-8 weeks. I have also asked if I could speak to someone in charge but they told me they were speaking to the person in charge. It's now time to call them again. Can you help me? ***** ******

  • Initial Complaint

    Date:05/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Buy one get one free bottle of ACV+Keto Gummies for $60. They sent the 2 bottles but charged me $129.94. False Advertising!!! I immediately emailed the company (May 21, 2023) at [email protected] advising they should cancel the order since they overcharged me (no response). They did not cancel it. I emailed the company again when they said it was shipped (May 22)- no response. When I got the package it had an email listed *******************************; I emailed that address and it was returned undeliverable. This company just seems like a money scam to me; I hope the Gummies are the real thing!

  • Initial Complaint

    Date:05/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/16/22 date of transaction. 9/16/22 received date of return of product. I have been calling and checking on status of refund and am constantly being told it is being processed. I did buy a product from the company and it sent a follow up purchase which I returned and am still waiting for the refund on the returned product. Call dates: 7/16/22, 9/8/22, 11/23/22, 1/16/23, 1/27/23, 2/16/23, 2/28/23, 3/5/23, 3/14/23, 3/27/23, 4/19/23, 5/10/23, 5/26/23.

  • Initial Complaint

    Date:05/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the item in July of 2022. I took the product for the time they specified. It did not work! I called to say I would return the bottles not used. It was mailed by *** on 8/19/23. I was told refund would be 6-8 weeks after receiving the product. I believed them. No refund! I called every 6-8 weeks for the past year and have gotten the same answer. Nice people in customer service saying they are so sorry, they will check into it and I should call back in 6 weeks. In have had it!! I want my money. I am a senior citizen and need the money. My order # **********, 7/3/22. I paid $199.00 for 5 bottles and $49.99 for 3DS Detox. I used 1 bottle of gummies and detox, returned 4. I also paid $11.68 for postage.

  • Initial Complaint

    Date:04/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product was received and returned. The return was confirmed as of 8/8/22. Refund was requested and promised; however, after calling on 10 separate occasions since October, there has been no refund. On each call I have been told that the refund is in process and will be mailed.

  • Initial Complaint

    Date:04/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned item ****** via FedEx tracking number ************ for a refund of $199.99 on August 24, 2022. Eagle has acknowledged receipt of my return and made numerous promises of a refund but I have not received any money back. I am told I cannot speak to a supervisor or to the billing department.

  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a rip-off and I returned the product last fall just like they told me and they have never refunded me my money. I have called multiple times they said they processed my refund, I am still waiting. Spoke with them again and they said 7-10 business days we are on business day 20+ and nothing. I called again last week and just got the run around. I was told I'm not the only one waiting so I'm on a list. Basically give me a line of ******** and when I ask to talked to someone else he provided an email - which not shocking was undeliverable! They don't call back, I cant get a real answer out of anyone! I want my $200+ refund now via FED EX with a money order! After all this back and forth and seeing everyone on here with the exact same problem. I would not trust a check!!

Eagle E-Commerce Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.