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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I shipped a package through *** at **********************************************************************, to *******, ******, ******. I asked for the fastest delivery. It only contained food. I asked for it to be return if they cannot deliver it to the destination address. I paid $132.00 for it. Reviewing the tracking update, I was surprised to find that soon after it arrived to ************* in ********, ******. October 7th 4:24pm, It immediately being process for return 30 minutes later. It meant that they did not attempt to deliver the package at all. I initially contacted the store but I was instructed to file claim online through **************. But after my package safely returned to me, the case close and unable to access it again. The attached screenshots may be disorderly uploaded. . But you can review the progression by date and time.

    Business Response

    Date: 11/18/2024

    We have reached out to Apollo Balucating in regards to his complaint. He has received his package back from ***************** & a refund for this package. This was out of our control here at the store and was something that needed to be handled with *** directly not the individual franchise. 

  • Initial Complaint

    Date:05/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was visiting my father in Lakeland, FL and shipped a package of personnel items to my home address in Oneida, WI. It was shipped 11/11/2022. The package was never received. The package carries a minimum insurance of $100. Since I don't live in Lakeland, I can't go back to the store to collect on it. I call, and leave messages and no one returns my calls. No one answers the phone. I've emailed custom service at UPS, and they say they can't help me, that I have to go to the UPS store. The package was worth more $100, probably closer to $400, I was never asked to put insurance on it at the store. I've been reimbursed for the shipment cost of the package through my credit card company. But I would like to collect the $100, which is the minimum insurance, the package has on it.

The UPS Store is NOT a BBB Accredited Business.

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