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Business Profile

New Car Dealers

Fields Motorcars of Florida Inc

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    11/10/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Dealership has never been able to diagnose suspension issues the car had and I was told that my five year old car was just old. The cars left back wheel dropped and I agreed to have them do another diagnostic. The same day the car was picked up from them the suspension air bag exploded. They refused to take responsibility claiming they never touched it and only looked at it. But when I asked them to provide proof they never responded. The bag that they obviously didnt reinstall correctly popped due to their negligence and they are unable or unwilling to replace it. Their only offer was for me to drop off the car for them to do the original repairs needed PLUS pay them for the additional damage that they caused.

    Business response

    12/16/2024

    To whom it may concern:

    We have remained in contact with the Claimant, Lia ******* The issue with the rear suspension has been documented prior to us working on her vehicle and we have provided recommendations for said repairs needed during visits on 11/6/2024 - Invoice #****** & 12/5/2023 - Invoice #******. We are currently working to provide a resolution to the matter as we have offered a complimentary reinspection of the vehicle and also a video demonstrating the failure to the parts/repairs we have recommended.


    Thank you,

     

    **** ******

    Customer response

    12/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Lia Driver

  • Initial Complaint

    09/20/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On August 4, 2022, I took my car to get serviced, for a transmission issue, the dealership had provided me with a rental, the service advisor told me, it was going to take 7-to 10 days to get a new transmission from the dealership, it's been closed to two months, they made me return my rental car that they had provided, me till this day I'm still waiting to get my car and they don't seem to care, nor give me a loaner car to use I Oberón without my car close to two months and all they could tell me that they're waiting for my transmission. I'm paying $7,000.09 dollars to replace these transmission, and I'm very frustrated, that they seem not to care about a customer not having a vehicle. I also called them, to see if I could pick up my car and cancel it since it's been close to two months and they told me that I would have to pay Re-stocking fee. I don't understand, why since they haven't received, the transmission, this is the worst Mercedes-Benz theater I ever dealt with in my whole entire life and I own two Mercedes. Please give me a call if you can .

    Business response

    10/13/2022

    Business Response /* (1000, 5, 2022/09/22) */ Good morning, Mr. G***** (General Manager) and I have been in constant contact with Mr.*****. Unfortunately, we are awaiting a remanufactured transmission that is on backorder coming from Germany and according to the Parts Distribution Center it is on a container ship that is at the port awaiting to be unloaded so they can deliver it to us. Pursuant to the last update we have received from Mercedes-Benz, they will provide another ETA update on Friday 09/23/2022. We have covered 20 days of a rental at $50 per day and also have had enterprise cover 4 days for him utilizing comp days in the interest of goodwill. Our store policy is that we cover max 7 days of rental vehicle. Also, we enrolled him in our mileage rewards club which is saving him 15% off of the repair invoice. Lastly, we did reach out to Mercedes-Benz Customer Assistance and requested some assistance via goodwill to assist with providing additional rental assistance and unfortunately, due to the age and mileage of the vehicle that request was denied.

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BBB Rating & Accreditation

A+

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Years in Business: 19

Customer Reviews are not used in the calculation of BBB Rating

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Contact Information

4141 North Florida Ave

Lakeland, FL 33809-3581

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(863) 688-8111

Customer Complaints Summary

2 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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