ComplaintsforFields Motorcars of Florida Inc

• Initial Complaint

  09/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 4, 2022, I took my car to get serviced, for a transmission issue, the dealership had provided me with a rental, the service advisor told me, it was going to take 7-to 10 days to get a new transmission from the dealership, it's been closed to two months, they made me return my rental car that they had provided, me till this day I'm still waiting to get my car and they don't seem to care, nor give me a loaner car to use I Oberón without my car close to two months and all they could tell me that they're waiting for my transmission. I'm paying $7,000.09 dollars to replace these transmission, and I'm very frustrated, that they seem not to care about a customer not having a vehicle. I also called them, to see if I could pick up my car and cancel it since it's been close to two months and they told me that I would have to pay Re-stocking fee. I don't understand, why since they haven't received, the transmission, this is the worst Mercedes-Benz theater I ever dealt with in my whole entire life and I own two Mercedes. Please give me a call if you can .

  Business response

  10/13/2022

  Business Response /* (1000, 5, 2022/09/22) */ Good morning, Mr. G***** (General Manager) and I have been in constant contact with Mr.*****. Unfortunately, we are awaiting a remanufactured transmission that is on backorder coming from Germany and according to the Parts Distribution Center it is on a container ship that is at the port awaiting to be unloaded so they can deliver it to us. Pursuant to the last update we have received from Mercedes-Benz, they will provide another ETA update on Friday 09/23/2022. We have covered 20 days of a rental at $50 per day and also have had enterprise cover 4 days for him utilizing comp days in the interest of goodwill. Our store policy is that we cover max 7 days of rental vehicle. Also, we enrolled him in our mileage rewards club which is saving him 15% off of the repair invoice. Lastly, we did reach out to Mercedes-Benz Customer Assistance and requested some assistance via goodwill to assist with providing additional rental assistance and unfortunately, due to the age and mileage of the vehicle that request was denied.

• Initial Complaint

  01/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a brand new 2021 Mercedes sprinter from the commercial Call Manager Ron, for 54,000.00 cash He did not disclose that the vehicle had previous body damage Or that Vehicle has been submerged underwater, Upon delivery the Vehicle had electronic Issues, Their mobile technician came out to service the vehicle in the field at least three times prior to it totally breaking down at 3000 miles, it was towed to the dealership, Who declared it a one time problem, Within one week or 3400 miles the vehicle shorted out again, It was towed back to the dealership where it has been setting for 79 days without any attempt of repairs being done, When I tried to contact Ron the salesman he blocked my phone calls, It's been very difficult communicating with this dealership, The Go to story seems to be no parts available, Although Dustin the assistant service manager did mention they did not have adequate Employees available, Or that the van would not fit through the shop door, I am very disappointed at the behavior of these people This is a company vehicle we depend on, we have suffered financial hardships due to the inactivity of making repairs or replacing the vehicle Again this vehicle only has 3400 miles on it We believe the sales person should have disclosed it has been damaged and or subjected to water We continue to have no vehicle as we are waiting 79+ days for repairs with no loaner vehicle available any longer due to the service managers, Rick Attitude and lack of regard We would like to hear from somebody with The factory Mercedes Customer Service We are also asking for a full refund Because the vehicle is totally useless to us and we do not expect it to ever be returned in working order with dependability I cannot stress enough how disappointed we are with this dealership, the commercial sales department, and the service department Please have the factory contact me

  Business response

  03/01/2022

  Business Response /* (1000, 5, 2022/01/25) */ We have pulled the history report with Sprinter and while at our store for both before and after production, there has been zero signs of water intrusion and there has not been any body repairs performed to the vehicle other than removing a small door ding that was removed utilizing our Paintless Dent Repair vendor (***********). We understand that you are frustrated with the vehicle and with the lengthy process of the repairs needed for your vehicle as the wiring harness is a "made to order" component and takes an extended period of time to obtain - typically 12/15 weeks ETA from order. We understand your position for the refund you are seeking and also understand you have contacted the Mercedes Customer Assistance Center and have also hired an attorney and have filed a case against Sprinter exercising your rights under the Florida Lemon Law. The good news is, the part needed for the vehicle has arrived and with either yours or Sprinters authorization, we can proceed with repairing the vehicle as needed. Also, you can contact the Sprinter Customer Assistance in regards to the downtime of the vehicle. We are doing anything and everything we can to assist you and make this right, we look forward to a positive resolution for everyone involved. Consumer Response /* (3000, 7, 2022/01/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) This dealership has done nothing but sand bag the warranty repair I have been told by the service manager : 1-that they did not have enough qualified mechanics 2-The van was too tall to fit in the service facility 3-They don't know How to repair, asked Factory 4-Claims they have ordered multiple parts, 107+ days waiting 5-there is massive corrosion, all electrical parts must be replaced 6-Rescinded use of lender van, With vengeance I'm asking that the dealership provide itemized Documentation bodywork done to vehicle before I purchased I feel there was a major damage done to this vehicle prior to being sold to me, The driver side door never matched up from day one of delivery, As though it had been in a Collision, The door will not close or sealed to the body frame, to the point that it makes whistling air noises when driven die to poor fit Words are cheap, don't tell me, show me Today I am requesting a plan of action to repair vehicle/replace/or Refund total purchase Please advise Business Response /* (4000, 9, 2022/02/04) */ The vehicle has been repaired as outlined/required by Sprinter repair policies and procedures. Sprinter has contacted the client to discuss buy back of the vehicle pursuant to FL Lemon Law which you have already filed.

• Initial Complaint

  10/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told there was a recall on my car sunroof, so I contacted Fields Motors of Lakeland to see was this information true. I spoke with a young lady and asked about the sunroof issues and she stated there was in fact a recall for the 2006 E350 Mercedes sunroof and set up a appointment for September 28. 2021 at 9:30am. Upon arrival, I was instructed to bring my car around to the drive up drop off location. I handed my keys to an employee name Alex. After being at the dealership for two and a half hours, a young lady came up to me and said, "your vehicle does not meet the recall because it has the original accessories and had the proper bonding placed in it" I said okay great so how long will it be before you bring my car back around? The lady stated, "oh we are washing your car" I said really I just had it washed the other day. She replied with, "it shouldn't be long" It was about 11:30 at that time. The dealership sabotage my car by making me have an oil leak, cut air condition, rad

  Business response

  10/26/2021

  Business Response /* (1000, 5, 2021/10/13) */ Hello, The vehicle came into our service department for a sunroof recall where they check the production date of the glass for the sunroof, every vehicle that goes into our shop is provided with a complimentary VISUAL inspection of the vehicle. The technician opened the hood and inspected the vehicle, he provided an estimate for the mentioned repairs and client declined them. Unfortunately, on a 2006 vehicle with over 250k miles these repairs are consistent with the age and mileage of the vehicle. We have cameras all over our facility and within our shop - they allegations are false as I have reviewed the camera footage and the only tool the technician used was a flash light to VISUALLY inspect the vehicle as required. The client was advised of the condition of the vehicle and declined any further repairs or diagnosis at that time. Consumer Response /* (3000, 7, 2021/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business is not telling the truth. I brought this vehicle six months ago from a young man who just had gotten it from an auction. I have about 20 witnesses who can attest to the overall condition of my car. My car was running perfectly fine with no problems when I arrived at this dealership. You can take the fingerprints off of the clip I have under my hood and it will be of one of their service person(s). Also, I had just gotten an oil change two months prior at ************ and the service guys were telling me how "excellent my car was and stated I got a good deal and said that 225 miles on a Mercedes was great and had not even been broken in" This business took advantage of me as a black woman and thought they would not have any recourse in the matter. There was nothin wrong with my air conditioner, oil or radiator. What's funny everything this young came out to tell me was wrong with my car happened the very next day after they sabotaged my vehicle maliciously. I have too many individuals who rode in my car and can attest to it's condition before I took it into the dealership. They are not being truthful at all. I will take pictures of the outside as well the inside of the car and forward them tomorrow. I can't believe someone would do this type of act but now I know and I am truly disgusted with this dealership. Business Response /* (4000, 11, 2021/10/14) */ Hello, we contacted ****** and an inspection of the vehicle was not performed prior to selling the vehicle to the client. Also, we have contacted ************ where the oil change was performed. According to their records they did not perform an inspection on the vehicle and the only notes on the repair order were that an alignment was declined. We have done nothing to sabotage the vehicle and have been in business for 50 years now. Under no way shape or form was the vehicle tampered with as it went through the same process as every other vehicle that goes through our shop. Unfortunately, it is all consistent with a 15/16 year old vehicle with 255,000 miles.

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