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Find a Location

Mazda Lakeland has 1 locations, listed below.

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    Business ProfileforMazda Lakeland

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4317 US Hwy 98 S, Lakeland, FL 33812
    BBB File Opened:
    1/16/2024
    Years in Business:
    6
    Business Started:
    5/30/2018
    Business Incorporated:
    5/30/2018
    Type of Entity:
    Corporation
    Alternate Business Name
    • Lakeland Imports, Inc
    Contact Information

    Principal

    • Frank Hamner, PA

    Customer Contact

    • Frank Hamner, PA
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We purchased a vehicle with cash from Mazda Lakeland Dec 13, 2023. Within an hour all of the warning lights on the dash lit up and soon the car went into limp mode in the middle of traffic on I4. We called the dealership and they asked us to give them a chance to fix it. Since then it has been in the shop for 47 days for 4 attempts to repair. We have invested $1229 in a repair that they assured us would fix the car, and it is still not safe to drive. Here is an outline of events. The problem with this car has created multiple safety issues for our 24 yr-old daughter. Leaving her with a badly misfiring car, in limp mode, on the side of I4 -once during an attempt to go to the hospital for a medical emergency.After the third repair attempt, upon my request, I received a call from *************************, General Manager of the dealership. During multiple conversations she suggested that we complete a buy back of the malfunctioning vehicle and trade for either a new car lease or another used car. But when pressed, her "buy-back" offer was to trade-in for $12,500 a car for which we paid $14,595+$899 Doc fee+all other fees and repair expenses. Mazda Lakeland actively avoided the 5 day return policy by asking us to give them the opportunity to fix the car. Now that we are outside of the 5 day window, they will only offer to trade the car in for thousands less than we paid or it, or leave us with an unusable vehicle. Obviously, she considers this an opportunity to sell another car, not to stand behind a previous sale.The bottom line is that our hard-cost investment in this car (excluding measurable transportation and lost work) equals $17,992.50. Mazda Lakelands offer of $12,500 leaves us with a true, out of pocket cash loss of $5,492.50.****** refuses to even respond to me or acknowledge 5+ attempts to communicate with her since May 5. I attempted to contact their parent company, ******-Classic.They would not accept a call or email.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Janeth B

    1 star

    03/19/2024

    I am so disappointed with this Business I was treated like they didn't care about my business Went for a problem on my car and told them I need it to take my car and come back later because they were charging me money I did not have But this business ended up calling the police on my husband I Will never cone back here I brought the car for oil change before and after a few days my car was leaking the oil because the car had some screws that were not properly tighten hope you are seeing this message and stay away from this dealership

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