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Business Profile

Telemarketing Services

Smart Shopper Savings

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These f****** animals need to be burned alive.

  • Initial Complaint

    Date:10/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received this white postcard months ago but misplaced it then just found it again. The address is the same listed except the Unit #*** not the 145 but Im pretty sure its the same business claiming to give a $100.00 ******* Gift Card. My claim# DA226887 and to call ************

  • Initial Complaint

    Date:08/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called ******************* from a number that popped up on their website as customer service. I gave information to them and they immediately started taking money out of my account. I had to lock down my bank account and get a new debit card to stop bunches more of money coming out. No one has compensated me for any of it. Then I received a post card for $100 compensation that has a phone number to call to claim and they answer in an Asian language and hang up. SCAM..SCAM...SCAM SOMEONE should be held accountable somewhere!

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company sent me a postcard saying I needed to claim my "prize" for either a ******* or target gift card. They gave me my claim number LT105123. When I called, they asked for my checking accounts and my credit card numbers. They also asked for my social security numbers. I'm 81 years old and my husband just passed last weekend. I made the mistake of giving it all to them. After speaking to my daughters, they let me know that this was a scam so I locked/froze my accounts until I could go to the bank to fix it. While my accounts were locked/frozen, someone had attempted to use one of my checking accounts FIVE times buying things from target, ******* uber, etc. I don't think it's fair that these companies take advantage of elderly people and steal from them.

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a Final notice in my mail on a post card mailer. Saying ***** you have an unclaimed reward for $100 from our distribution center. It had a claim # phone number ************** with an address of ********************************************* *********************************-4256.THIS IS A SCAM I JUST WANT TO INFORM PEOPLE. I WOULD LOVE TO HAVE MY ADDRESS, NAME& ANY OTHER INFORMATION OF MINE DELETED FROM THIS SCAMMER.

  • Initial Complaint

    Date:01/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received attached postcard in the mail on 01/09/2024. This is a scam mailing that was warned of by our local news and law enforcement. ******* has further added that they have issued no such gift cards. Not sure what , if anything the BBB can do. I just wanted my complaint noted and my name removed from any future mailing or affiliation with this company.

  • Initial Complaint

    Date:10/18/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vendor “Smart Shopping Club” submitted an unauthorized $9.95usd visa charge for a “shopping service” monthly subscription. No subscription was made or authorized my me and prior to research I had no knowledge of the vendor’s existence. Vendor telephone does not answer, only directs caller to **************** for any issue. ************ agent identified vendor and “promised” that the “subscription” would be cancelled. As of this writing refund not received. Filed chargeback and dispute with bank.

    Customer Answer

    Date: 11/03/2023

    Hello,  The subject organization has refunded my unauthorized credit card charge.  Note however, that they made an unauthorized charge in the first place which would have remained had I not been diligent and caught the fraudulent charge.  The organization refuses to answer telephone calls and will only allow emails for communication.  Only when I had my bank, Wells Fargo, chargeback the unauthorized charge did they actually issue a corresponding credit.

    It appears to me that their revenue plan is to charge and hope that the victim either misses the charge or gives up in frustration attempting to get a refund.

    Please do not waste your scarce resources in chasing this organization as they will ignore you and waste your time/effort.  I just hope that the word gets out so that others do not get scammed.

  • Initial Complaint

    Date:09/07/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw this withdrawal out of my bank account. I don’t know the name of the company never heard of it. Don’t know what I got from them if anything I would like a refund.

  • Initial Complaint

    Date:07/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Somehow I was signed up for their shopping service while ordering something on line. I thought the charges I was paying was for a purchase I was paying for in installments however it was for a cash back something that I would never use at 73 years old. When I cancelled and asked for a complete refund I was given only half. I don’t know how to upload info but it was billed through *** ***

  • Initial Complaint

    Date:06/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Credit card used for purchase, ? not me, my cards are only used by me, purchase not made by me

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