Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My retirement from a summer teaching gig was transferred here. I have never received any paperwork, statements, or any documentation about my account. The website is awful and not user friendly and I could not find my balance on the website. On top of it all, I found out by accident that they charge a fee for every month of use. I never agreed or was notified of the change of company and it seems very shady that they do not send out ANY notification.

  Business Response

  Date: 06/05/2024

  This complaint has been resolved. 

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21750981
  
  I am rejecting this response because..  there is no actual response. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/10/2024

  Thank you for your patience on this matter. After further review, we are still unable to locate any information related to your claim. We have searched diligently for utilizing all information provided and cannot locate you in our system. Please feel free to give us a call at your convenience for further assistance. **************. Thank you. 

  Customer Answer

  Date: 07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and although they really didnt do anything, but I am tired of waiting for a resolution. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MidAmerica is a company overseeing HRA/HSA programs. They give out a card to use to access OUR money. I used the card and MidAmerica requested additional information four time without giving any additional questions. I provided the required information(as requested in their email) on three different occasions. The bill clearly delineated the surgery provided and the cost, yet MidAmerica continues to ask for more information without specifics. The bill is for a ******* and the card was charged that amount. There was a $50 charge listed on the bill that WAS NOT CHARGED TO MidAmerica, but they want to hold up the bill even though I PAID THE $50 myself weeks ago.

  Business Response

  Date: 03/18/2024

  Thank you for bringing your concerns to our attention, we take all feedback seriously and are committed to resolving any issues our customers may encounter.
  
  We acknowledge receipt of your complaint and want to assure you that we are actively investigating the matter. Our team is dedicated to addressing your concerns promptly and thoroughly.
  
  Please rest assured that we will provide you with a follow-up as soon as we have completed our investigation and reached a resolution. We value your business and appreciate your patience throughout this process.
  
  Should you have any further questions or additional information to share, please feel free to contact us directly at ****************************************************.
  
  Thank you for your understanding and cooperation.

  Sincerely,
  Calvis
  Director, Participant Services

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21194967
  
  I am rejecting this response because:

   

  The answer provided by MidAmerica is a standard response.  It did not address the harassment from them on an issue about which they were wrong.  Our paperwork provided the proper evidence of medical use and they repeatedly rejected the correct paperwork because they didnt look closely at the information.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted MidAmerica in May of 2023, and requested assistance in cashing out the small retirement fund I had with them. It was an account that was opened twenty-years ago, before I graduated high school. I noted that the birthdate was wrong, but I sent them a piece of my mail with all of my information including the incorrect birth date. When I finally received a response, the agent told me I would need to provide a copy of my ID with my current address. I requested a secure method to provide it, as I did not want to provide a copy of my ID over an unsecured email.I was sent a link, it didn't work. I was sent another link, it didn't work. Then I never heard from them again. I sent too many different emails and have numerous chains. I would just like to close this out and cash out who responds in a timely fashion, versus weeks later.

  Business Response

  Date: 02/05/2024

  Hello ******,
  
  I apologize for the inconvenience you've experienced. We take your concerns seriously, and I want to assure you that we are actively addressing the issue. Our team is working on resolving this matter promptly. Expect a follow-up phone call from us shortly to ensure a smoother resolution.
  
  

  Customer Answer

  Date: 02/15/2024

  I havent received anything from the business. Absolutely nothing has been done and my complaint still stands.

• Initial Complaint

  Date:12/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a claim for reimbursement on 12/1/23 (medical ins. Premiums) for $******** The Claim was denied by Mid-******* ( wrong paperwork).I Submitted claim again on 12/5/23 with correct paperwork. My Mid-******* app. said the claim was paid. Then, I noticed that Mid-******* deducted my account by 2 X ******** by mistake. I called Mid -******* on 12/6/23 (ref. # ********) and Mid- ******* said they would fix this error and input the correct amount on my HRA account. The Rep. at Mid ******* said it would take three days to fix. First, my Mid ******* App said denial for one claim. The second claim said pending reimbursement. On 12/7, they both said paid. So I called again on 12/7, and they said somebody had removed the note to cancel the duplicate. On 12/8, I got a note saying I had to pay them back for $******** when no money had been deposited into my checking account. I would like the following to be resolved as soon as possible:1.Not have to pay $******** to Mid-******* that I do not owe.2.Have my claim for $******** deposited into my checking account as soon as possible.

  Business Response

  Date: 04/24/2024

  *********************** called on 4/10 to find out about emails she received from MidAmerica, letting her know the provider refund was received.Due to the refund, ****************** denial has been cancelled and submitted to satisfy the repayment. This issue has been resolved. 

  Customer Answer

  Date: 05/04/2024

  Yes, this has been resolved. However, it was a frustrating experience; their mobile app does not interface with their online portal, but they do not tell this to their clients.
  Thank you for your support.  

  Customer Answer

  Date: 05/09/2024

  Yes, this has been resolved. However, it was a frustrating experience; their mobile app does not interface with their online portal, but they do not tell this to their clients.
  Thank you for your support.  

• Initial Complaint

  Date:11/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Mid America for the disbursement of funds from my retirement account in June of 2023. Not receiving the funds I followed up with Mid America in August 2023 and was told to submit a claim. I did on August 8th. I did not receive any response. I then contacted Mid America by phone and informed them that I had not received my disbursement. I had concerns that the check might have been stolen out of my mailbox and cashed. I requested their help to determine if the check had been cashed. I did not get any information regarding the status of the check. So I called back on the following dates asking for assistance: 9/5, 9/14,9/18, 9/20, 10/9, and 10/27 each call resulted in no answer as to the status of the check, and more information was requested from me so that they may "resolve this issue". During each contact, I stressed that I believe someone had stolen my check and cashed it. Assurance was given to me that they would follow up and inform we as to the status. I contacted them again on 11/14/23 and asked again what the status of my claim was. I was finally informed that the check was cashed on July 11, 2023, to which I informed Mid America that I did not cash the check. They sent me the canceled check with a forged signature on the back. I asked if there was anything they could do to help with this fraud, they stated I would need to take it up with the bank that cashed the check. I am out a large sum of money and Mid America has done nothing to help with this fraud.

  Business Response

  Date: 11/27/2023

  Hello ******** 

  I want to express my sincere apologies for the challenges you've faced regarding the disbursement of funds from your retirement account. I understand the frustration and concern this situation has caused you, and I want to assure you that we take this matter seriously. Please be assured that we are doing everything in our power to rectify the situation promptly. I will personally oversee the progress and keep you updated on any developments.

• Initial Complaint

  Date:06/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MidAmerica CASE # ******** OR CASE # ******** June 7, 2023 Wednesday Due to MidAmerica NOT taking pro-active steps to correct and resolve the use of my MidAmerica 3121 Savings account being used by someone else, after many days, I am requesting the BBB to contact the MidAmerica Plan Administrator/Supervisor, and quickly and proactively REMOVE the other person showing on my account for Caddo Parish School Board, from my MidAmerica 3121 Savings Account. I HAVE REQUESTED THE MIDAMERICA PLAN ADMINISTRATOR AND SUPERVISOR TO CALL ME SINCE FRIDAY, JUNE 2, 2023 WHEN I DISCOVERED CADDO PARISH SCHOOL BOARD ON MY MIDAMERICA 3121 SAVINGS ACCOUNT, AND I CALLED MIDAMERICA AT THAT TIME TO REPORT A SCHOOL DISTRICT ON MY ACCOUNT WHERE I HAVE NEVER WORKED. I have never worked for Caddo Parish School Board. NO PLAN ADMINISTRATOR, NO SUPERVISOR HAS CALLED ME AFTER MY REPEATED REQUESTS TO CALL ME. When I have called MidAmerica, I have been told the SAME following statements: First: “We are waiting to hear from Caddo Parish School Board if they are using your Social Security Number. Second: “We are waiting to hear from the Contributions department if we made the mistake and entered the wrong school district” MidAmerica Plan Administrator should be PROACTIVELY MAKING PHONE CALLS TO CADDO PARISH SCHOOL BOARD, AND ALSO PHYSICALLY CALLING THE CONTRIBUTIONS DEPARTMENT SUPERVISOR, NOT WAITING FOR EMAIL RESPONSES THAT MAY NEVER ARRIVE. I am still waiting for a phone call from MidAmerica. I have been a MidAmerica customer with my money at MidAmerica for 13 years. ********* ** ***** **** ** ********** *** *** ********** ** ***** ****** ***** ******** ****** ***************** **** ** ****** ********

  Customer Answer

  Date: 06/08/2023

  I would greatly appreciate your closing this complaint case against MidAmerica. Today I spoke with a Senior vice president, who has assured me that he will resolve this problem.
  
  Thank you very much for your help.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:05/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/9/2023 I submitted a claim for reimbursement from my HRA for health premiums account and set up automatic deposits for the year. It was pretty straightforward: premiums for my husband and myself for Medicare, supplemental insurance and drug plan. When I did not hear from them - no email confirming receipt or progress on the claim - I called. Since then, I have had no communication from them other than the five or six calls I have initiated. It is now the middle of May, and I have talked to several different customer service persons. Each tells me a different story: “everything is approved except for $66.” “Nothing has been approved yet.” “I have escalated your case to the highest level.” “You need to send another document.” And so on. I have done everything they have asked. Each person has told me something different regarding approval, paperwork needed, email address to send more information to, and so forth. I have tried as best I can to submit everything they are asking for, even asking for special letters from my supplemental insurance company. It is evident that those dealing with my case are not familiar with Medicare, Medicare supplements, and Medicare drug plans. I finally got two payments this week deposited in my bank, but there is no correspondence as to what they were for and what they might or might not still need from me, or when I might see the rest of the money from the claim. I am talking about thousands of dollars now. I have no idea what to do next as there is no additional number I can call. I would like some communication, consistency, and timeliness in distribution of funds to my bank. My spouse and I are retired. We are extremely frustrated with the hours - no exaggeration when I say many many hours it is taking to try to resolve this.

  Business Response

  Date: 05/30/2023

  We have reviewed this complaint and are working diligently to get this matter resolved in a timely fashion. We have communicated with Mrs. ******* and she will be providing the necessary documentation for a quick resolution. We apologize for any inconvenience this may have caused and will ensure this moving forward the a unified message is presented to Mrs. ******* on any future communication. 

  Business Response

  Date: 07/05/2023

  This complaint has been resolved.

  Customer Answer

  Date: 07/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID *********

  The money that was initially due has been distributed to us in payment through June. I do not have evidence yet that the future monthly amounts will be distributed in an accurate or timely way nor do I know if email notifications will be sent and received accurately. I will not know these things until later this month.

  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:09/20/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took the early retirement package that the college I worked for for 15 years ******* ***** ********* ******* - ******** ****** Part of the package was a 13,000.00 stipend to be held by this company until I decided to withdraw some or all of the funds. I received a letter from the company with instructions on how to make a withdrawal and did so on the 6th of September. I provided all requested documentation for a transfer of funds to my baking institution. After having called and sent several emails, I have still had no information regarding when I will receive my money. I was told it would take 48 to 72 hours to process the information and another 7 days to get me my money. Today is the 20th of September and am highly concerned that this is some type of scam by an unscrupulous company and an unknowing institution that chose a very poor liason for the transfer of my money.

  Business Response

  Date: 11/08/2022

  Consumer Response /* (2000, 9, 2022/10/03) */ ****** ***** Tue, Sep 27, 12:32 PM (6 days ago) to *********** ************@indianhills.edu, me The money has finally arrived in my account. Thank you. Sent from Mail for Windows

• Initial Complaint

  Date:07/01/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 10-1-2021. I do not know how much money as my money was deposited without my consent. I have learned a 401(a) type account. They have not released my money as of yet. They claim that my "check is in the mail. I retired from the city of New Orleans at which time I was required to fill out paperwork for MidAmerica. Paperwork included 2 pages of their paperwork, a W-9, and a W-4P, accompanied by a voided check. As ordered filled out forms making sure that I instructed my human resource person I wanted a check for the funds owed to me. I was never advised how much money I was owed. Expecting my payment and never receiving it or anything from MidAmerica advising me how much money I "deposited" with them, I became concerned. I contacted the liaison, Johnny ******, he advised no problem getting my money and sent the required forms, the same forms I had completed at my retirement meeting with HR. I again filled out the paperwork requesting my money and sent it in on 9 June. Could not send it with tracking because the address is a post office box. 14 June I receive an email stating that my forms have been received, they are correct, and if anything else is needed they would contact. I began checking my account, but no deposit. I called on 24 June and was advised that a check was going to be cut and mailed to me. I advised I wanted a direct deposit. She advised they could not because they didn't have a voided check to obtain the account number and routing number (both of which are on the forms sent in). I advised I had sent one in with the original paperwork which she claimed they never received. (apparently got all my personal info to open the account from Santa). She advised that they had 10 working days to get the check out. I requested to speak to a supervisor. She advised none were available but one would call back. The supervisor called back and advised me that "the check is in the mail" (on 6-24-22). As of today, no check.

  Business Response

  Date: 08/04/2022

  Consumer Response /* (2000, 6, 2022/07/06) */ The company has made good and direct deposited the funds this morning, July 6th. As far as I am concerned the complaint is closed. Thank you for your assistance in this matter.