We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Trampolines

Sky Zone Trampoline Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trampolines.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to ******** in ******** for a birthday party. Weve never been there and didnt plan on coming again but somehow got signed up for the membership. I told the employee signing us up this was a one time thing and also had three kids with me. So I paid $77 at the time but then got billed another $77 in December. I called and the employee told me to first cancel it online and then email the company for the refund. The company responded with since I signed the membership I cant get a refund. This just doesnt seem right to me. We havent been since that one time and it cost me $154.

    Business Response

    Date: 01/09/2025

    Good morning, 

     

    This guest did sign up for memberships when she visited us on November 11th. At the time we were doing a special on memberships were you will receive free ***** passes for each membership you purchase. She was made aware by our team member that it was a reoccurring charge and when we sent her the membership agreement link through a text message it states in big bold letters right at the top that it is an automatic reoccurring charge unless cancelled within 3-4 days of the next payment and she signed it and submitted it to us. It will ask the guest twice if they are sure they agree to the terms.   It wasn't until the 13th of December, (two days after the payment came out) that we heard back from her stating she was unaware of the automatic payment system. We helped her cancel the account and offered her gift cards and a jump credit and that she could still use her membership for the remainder of the month. Our corporate office spoke to her on several occasions (Dec. 13th, 16th, 21st, and 23rd) trying to rectify the situation. She was unhappy with anything other than a refund so our corporate office issued her one on 12/23/2024. If you have any other questions please let us know. 

     

    Thanks, 

    ********* *******

    General Manager

Sky Zone Trampoline Park is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.