Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The web site is a lie and deceitful they are using capital one navigator online to get you approved for half the actual asking price of the car. They told me verbally a total sale price of $6500 then submitted a price 2 times the amount I was under the impression the loan would be for $3500 after my down payment and it was not it was for $12000 then whe I questioned where they got there payment from.the sales *** wanted to fist fight just about because I told him I was out. They hit my credit 4 times I specifically asked for it only to be run once through capital one as per I was already approved through them.

• Initial Complaint

  Date:11/13/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have a ad with price of cars when I went to purchase car at final paperwork the price of car was $3995 more, I was told that is a ad fee and is listed on website, when I asked employee to show me that he could not find it, he then told me we add that to all cars we sell. So I said your advertised price is wrong he said it was supposed to be on website but they forgot to put it on. After reading other reviews they have done this to many people. This is a bait and switch.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ********************** Jr.Senior Compliance Analyst *************************** ***************************************************************** Office ************** Cell ************** Capital Auto Mall Premier did not comply with these people above. They lied to the investigators that there will be a check in the mail for the remainder of $3,015.00 before Friday, November 8, 2024 in which Capital Auto Mall Premier failed to comply. If you were taken advantage of please call the people above! They will help you if you have a case. I was a victim of a switch bait scam. I am borderline autistic and on SSI because Im chronically ill. They stole $3015.00 that is taking months to get back. I hope they shut down and management goes to prison! I never had the key fob in my hand, never drove it off the lot, or took the car home. These guys are straight up criminals. Lets take these guys down!!! They sell lemon cars and repossessed or stolen cars? And they are still in business?!

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/5/24 my son found a car on ******. He called Capital Auto Mall Premier dealership located at *************************************** to make sure it was still available and was told that it was. My son told them there were only one picture on Carfax and can he see more views of the car and was told the camera guy was not there to take any and the car is in great condition, they do not sale bad cars. My son asked if he could make an appointment to come and test drive the car and was given an appointment for 8/7/24 Wednesday at 6pm. My son started filling out paperwork with the salesman ***** he said, You cannot test drive the car today because the car needs a front bumper and some other minor work, but you are still welcomed to buy it I asked who the manager and I want to speak with him. ***** then said, his name is *******, look, I just stared working here 2 weeks ago. I called the number listed and ****** answered. I asked can I have the address and he gave me the same address I was sitting at. I asked my son was that the voice he spoke to making the appointment, my son used his phone and called right back, and they did not answer from the back office. ***** came from the back and summoned us to the back to speak with the manager (*******). When me and my son entered the office, I asked the person behind the desk his name and he said his name was *** (not *******). *** said ****** made the appointment but left for the day, we can fix the car but we will have to charge you more So I asked for clarity so you are telling me, you guys falsely advertised the car for that price, scheduled us to test drive it, and clearly it is not even drivable with the bumper hanging over the tire, wasted a 2 hour drive coming here, for you to now tell me you would repair it but is going to charge us more. *** then said, yeah, that is a $9000 car.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the business early in the morning and scheduled an an appointment with ****. He said he would put me on the schedule for 630 I told him that my car broke this morning and I was going to pay for a ride to get there. It was 1 hour and 30 minutes away. He assured me he would be there to take care of me and u would be able to get a care the same day. I paid for a ride there only to find out there is no ****. Apparently **** was fired. Also, **** had taken the keys ?? for both the cars I was interested in with him. So I was not able to purchase either of the cars I was deciding on. In an attempt to try to be more understanding I requested to view a different car a ****** marnao I deciding on that car. It was posted online for ******. The guy comes out and tells me that I can't buy that car because he hasn't "updated the price" yet. I asked him what he ment by that. And he just said "I put alot of work on it" "I put over 5000 into it so the price will be going up." Be he wouldn't disclose exactly how much. Then he said he was closing early and needed to go home when I said I wasnt interested in the old cars he was trying sell me. I honestly believe they lie on the price to get you to come and try to sell old cars to you once you r there. I have attached a few fraudulent ads that where not priced as listed. They still have not "updated the price"

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As an out of state buyer from *******, I placed a $1,000 "Hold Fee" for a particular vehicle to be held, allowing me time to visit the Car Lot to inspect, test drive, and ultimately finalize a transaction to purchase the vehicle. In the end, I did not purchase the vehicle and the money has not been refunded, moreover I cannot make contact with the dealership....they will not respond to my attempts for communication.**** (Sales Manager) clearly explained to me this deposit was 100% refundable during our phone conversation.The business has not attempted to resolve the issue. - MONDAY, 07.15.24 - Sent $1,000 via *****/***** Fargo from my Checking Account - SUNDAY, ******** - Visited Car Lot, did not purchase car, requested refund in full. I was told it would be refunded early the following week..."had to go through corporate", per *** (referenced himself as the Floor Manager). I asked *** to provide me some type documentation I could take with me, please find the attached receipt, as this is all he had to give me. - MONDAY, 07.22.24 - Called ***** cell # he provided on the back of the slip receipt. He told me it would be tomorrow (Tuesday). - TUESDAY, 07.23.24 - Called both main line and *** for no response. - THURSDAY, 07.25.24 - Same action from me, no answer or call back. - FRIDAY, 07.26.24 - Same action from me, no answer or call back.

  Customer Answer

  Date: 07/26/2024

  The issue was resolved today, late this afternoon. I tracked down the actual owner and he resolved it right away. 

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from them on 4/30/24. I paid $4000. I purchased a 2006 ****** Prius with a contract and odometer reading of 75k. After going home every light on the light dash came up and I tried to put an extended warranty on it. It was flagged and I was told the car was tampered with and the miles were drastically rolled back. I contacted the business 3 wks after the purchase to resolve the issue and they said they would call me back. They have since blocked me and stopped all communication. They advertise carfax and auto check on every vehicle. This is obviously a lie and a breach of contract. I am now stuck with a car that was tampered with, doesnt drive and expired temporary plates. I have text messages and email proof I have tried to contact them. I am uploading a picture of the carfax advertisement in front of their business to show deceptive business practices.

• Initial Complaint

  Date:06/09/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertised price was not the price when we were doing the paperwork on a used vehicle . I told the dealer that it was false advertising and he said no that was the financed price . Went from $14400 to $23000 . No where did it say anything about having to pay $9000 to get to the $14400 .didnt end up buying that vehicle but bought another vehicle that had a cracked windshield which they agreed to replace . Didnt get it in writing and now they wont replace it . Scammed .

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON MARCH 27TH 2024 I PURCHASED A BLACK *** FROM CAPITAL AUTO AND BROUGHT IT BACK TO THEM THE NEXT DAY BECAUSE IT HAD PROBLEMS AND WOULDNT GO PAST 75-80MPH SO THE NEXT DAY MARCH 28TH I RETURN THE BLACK *** AND EXCHANGED IT FOR THE WHITE ***.. I GIVE IT A TEST DRIVE EVERYTHING SEEMS FINE I MAKE IT ONTO THE HIGH FROM ******** TO ******** , 10 MINUTES AWAY FROM SARASOTA THE NEW WHITE *** STARTS KNOCKING REALLY BAD SO I GAVE THE DEALERSHIP A CALL AND THEY CAME AND PICKED THE *** UP THE NEXT DAY ***** AND ***** PROMISED THEY WOULD GET THE *** FIX IN A MATTER OF WEEKSTO MENTION WHEN I TEST DROVE THE WHITE *** I TOLD ***** ABOUT THE BATTERY SITUATION AND HE PROMISED HE WAS GONNA PUT THE NEW BATTERY IN THE ***.WEEKS GO BY OF THE *** JUST SITTING AT SOME MECHANIC SHOP ***** AND ***** SENT IT TO AS ALL OF THIS IS GOIN DOWN THE MONTHLY PAYMENT ON THE *** IS DUE AND THE FIRST *** NOTE WAS PAID BY ***** HIMSELF 2 MECHANICS DIDNT DO ANYTHING TO FIX THE VEHICLE AROUND THE 5TH OR 6Th WEEK I ASKED ***** IF HE CAN HAVE THE *** TRANSPORTED TO MY MECHANIC IN ************** FINALLY AFTER 2 WEEKS THEY DROPPED THE *** OFF TO MY MECHANIC with no battery my mechanic cant even work on the car with out the battery and the car is gonna get repossessed if they dont make the car payment on the vehicle cause i know you wouldnt pay a car note for 2 months on a car you never drove

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 *** 328I from the dealership. Within 24 hours the check engine light comes on. I call the dealership, they basically told me off on the phone. I went into talk to them and I was told that I can get $1000 of the $5000 I put down for the car, then they called the police to have me escorted off there property. The police came and ask them what are they going to do to fix the problem since I purchased the vehicle 04/27/24 and it was 24 hrs since. They lied and said they told me to come in the next day. I showed up the next day and they took my vehicle and would not return my calls. I showed up to check on the vehicle and the mechanic told me he was not told to work on my car. The mechanic proceeded to try to fix the car. The employees told the mechanic to take the car off there premises because they were not staying while he fix it. My car was taken to the side of the road to be fixed. The check engine light went off and 2 days later came on again. I took the vehicle to a mechanic and was told I need to pay $2500 to fix the car since it's spilling oil the **** solenoid needs to be replaced. I contacted the car warranty department and was told the warranty purchased was if the car blows up. I was disrespected, lied too, treated like a criminal all in the name of buying a car. They also wrote on the document that I signed abunch of fees so they could justify giving me $1000 back out of the money spent. Please help me stop these people from riping off consumers.