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Business Profile

Vacation Certificates and Vouchers

Vacation Destinations Florida LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Certificates and Vouchers.

Complaints

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Complaint Details

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  • Initial Complaint

    12/04/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    Since the beginning of the transaction, ******** keeps changing everything. She calls and says something then email me with a little piece of information that is different than what was on the phone. I asked her to send me one written email with all the deal information so I dont face troubles. She refused. It's suspicious and trustworthilessness.

    Business response

    12/04/2024

    We have sent this client her reservation emails confirming her getaway package. She has been corresponding with our company since the beginning. We sold her a package she accepted the terms and conditions. We can exchange her for something else if she wishes or we can refund her.However  nothings changed on the package. Its always been the same five days four nights hotel accommodations $99 ******** Florida. Each  vacation package offers different gifting. The one she purchased comes with either a $50 ****  gift card or a vacation certificate cruise.

    We thought this was resolved per our conversations via email. Will be in touch with her tomorrow morning

    Customer response

    12/04/2024

     
    Complaint: 22640382

    I am rejecting this response because:

    See you are saying $50 gift card though you told me before $100. This is why I asked for written email. I think that refund the $99 will be better and safer. I am traveling with a little kid for long distance trip and don't need surprises. Please refund me and thank you. 

    Sincerely,

    ***** *******

    Business response

    12/23/2024

    Issue has been resolved. Client is traveling with us in April of 2025 

    Customer response

    12/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

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BBB Rating & Accreditation

A-

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Contact Information

12 Oleander Circle

Lakeland, FL 33801

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(863) 345-0578

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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