ComplaintsforLakewood Ranch Medical Center

• Initial Complaint

  10/25/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This hospital sent a bill to collections ($158.00) without ever sending the bill to me. I asked the billing department and they claim they sent numerous statements...I never received them but yet the bill from collections came right on time. I want retribution.

  Business response

  12/10/2021

  Business Response /* (1000, 6, 2021/11/05) */ Thank you for bringing this to our attention. We take seriously the responsibility of investigating your concerns. A thorough review has been completed. Our attempt to notify the complainant of our findings was unsuccessful. During our investigation, we noticed the complainant had a different address on this complaint than what is in our system. Our process includes sending two statements to the known address. In this case, our records indicate that we sent two statements and made multiple phone calls. When the mail was not returned, we did not think there was an address change or to initiate a return mail process. Instead of resending two more statements to the new address, we have removed the complainant from collections and the account balance is now zero. It is important that the complainant is in receipt of this response, so he is aware of our findings and outcome. We apologize for any inconvenience this may have caused. Our system strives to provide excellent clinical care to our patients, and we also want to be recognized as providing sensitive and compassionate care. Thank you for reaching out. Have a happy and healthy day. Consumer Response /* (3000, 8, 2021/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want my co-pay returned to me. It's a matter of inconvenience and I want you, LRMC to experience the same nonsense and hassle I did. Business Response /* (4000, 12, 2021/12/03) */ We apologize for any inconvenience this may have caused. Please be on the look out for a refund of the requested $158.00 to your address attached to this correspondence. Thank you for the opportunity to resolve your concern. Consumer Response /* (2000, 14, 2021/12/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩