ComplaintsforBekins A-1 Movers, Inc.
Moving Companies
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/07/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Bekins is supposed to be a national recognized moving company. I hired them to move household goods from Orlando, FL to Las Vegas, NV. They packaged and loaded all goods on time on June25th - 28th.. Their original quote which was binding was for 8097$. They shipped goods and delivered them in Las Vegas on August 19th. They now said the price was 13,758.77$. Over 6000$. more than what was said. To our surprise most of the furniture were not even covered and they damaged multiple things. Including banging and damaging a desk, multiple chairs, broken glass, etc. Also they lost the 2 front feet of the primary bed which they had dissembled and left all in the floor, also lost a very heavy plant pot. I can't believed they charged 13.758.77$ to damage most of the furniture, lose parts making an expensive bed useless due to their lack of care and simply want to claim all with 272$ to compensate over 10000$ in damages and additional charged over 6000$ more.Business response
10/11/2021
Business Response /* (1000, 5, 2021/10/11) */ Hello, I apologize that your move was not satisfactory. This is a a ******* shipment and you must contact the van lines as this is an interstate move. Our company did not play a part in your pricing or you packing or delivery. You need to call Sunbelt who was your booking agent or ******* Van lines at ************. Consumer Response /* (3000, 11, 2021/11/16) */ ***Document Attached*** Sorry but this doesn't make sense. I do not agree and need a response. All the marketing materials, inclusive tithe trucks had a big Bekins sign all over. It is your brand and therefore your replsponsibility. No one has answered. I paid over 12k$ to transport good and you failed as you lost parts or damaged a lot of items therefore you didn't do the job Inpaid for so I need a refund. As it Has the Bekins brand you are also responsible or is misleading ? When this truck comes to my house and the movers have green shirts that says Bekins who Am I hiring to do the job? You have to assume your responsibility. Also no one answers, not you not Sunbelt etc. but the trucks are all over the place misleading poor customers like myself that you are a big, National company that is responsible of doing the basic things, take goods from point A to point B and nos Losing items, or parts that you disassembled or breaking things. That's not what I paid a large amount of hard earned dollars for. Business Response /* (4000, 14, 2021/11/17) */ Hello, I am sorry but we were only the destination agent on our move. We did not provide any services. Sunbelt is your booking agent. That means they are the company that you gave your order to. They are not part of Bekins Moving Solutions organization. Additionally, due to the fact that this is an interstate shipment, it was hauled under the authority if Wheaton/Bekins Vanlines. As I said before, you need to contact the vanline directly. If you have a claim you still need to contact the vanline directly. their number again is, XXX-XXX-XXXX.Initial Complaint
08/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a contract with Bekins to deliver my household goods NLT August 5, 2021. The items were loaded onto two separate trucks due to poor planning on their part; and I am still waiting for the remainder of my household goods to be delivered by the second truck.Business response
09/10/2021
Business Response /* (1000, 5, 2021/08/25) */ Please provide the origin you moved from? What is the bill of lading number? Who is the salesperson that you worked with? What office location did you use? This additional information is necessary in order to research this shipment. Business Response /* (1000, 6, 2021/08/25) */ After further research, I have found that this is under the Van Lines dispatch. We do not have any further information. Please call************ Line at ************. Ask for the dispatch department.Initial Complaint
08/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I entrusted my furnishings (furniture, TVs, boxes of household goods etc.) to Bekins to store and eventually move out of state on 06/05/19. When it became obvious I was not leaving Tucson, my job, or my local residence I requested delivery of my things out of storage in January 2021. In the mean time I paid $150 a month for the year and a half and was never notified that anything had happened to the wellbeing of my stored things. At delivery, the Bekins man said to me I want you to know we (himself and the other mover person) did not do these things to your possessions. They were very nice and moved everything into my spare room for me to go through. Chairs were broken, nicked and bruised, legs broken off of an end table and bureau, the hinge gone and the structure stressed off an antique desk, the coffee table base broken, a granite top cracked, TVs gone, China box (4 place settings) unaccounted for and various boxes gone through. Bekins only $.60 per pound offered. $293.40Business response
09/16/2021
Business Response /* (1000, 5, 2021/08/19) */ The customer did not purchase valuation. In this case it reverts to .60 per pound per article. A refund in the amount of $293.40 will be issued to the claimant. This case is now closed. Consumer Response /* (3000, 7, 2021/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hiding behind a contract is one way of doing business however in this case the disrespect shown to my possessions was way beyond normal wear and tear. No responsibility taken, no apology, no service, no interest in customer service. It took them 7 months to send me a check for $293 to cover ruining an antique coffee table, two wooden chairs, a wooden bureau, a broken end table, cracked granite on a little table, not to mention "loosing during storage 2 televisions and having numerous boxes gone through. Of course this is just my opinion but a good company/good claims manager would have tried to make things right regardless of their contract. Obviously repeat business is unimportant here. Business Response /* (4000, 9, 2021/08/27) */ I apologize that your experience was less than satisfactory as this was not our intent. Unfortunately, you did not purchase valuation therefore, the claim is paid at .60 cents per pound per article, as stated on the bill of lading. We will certainly provide your feedback to the branch and crew that provided the service so they can ensure this doesn't happen again. The purpose of purchasing valuation is to protect you goods in the event of an issue as this.Initial Complaint
08/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
MOVERS DELIVERED THE HOUSE HOLD GOODS, LEFT THE BOXES AND PACKING MATERIALS BEHIND. BENKINS IS OBLIGATED TO PICK UP TRASHES, EMPTY BOXES, AND PACKING MATERIALS BY CONTRACT WITH THE DEPARTMENT OF DEFENSE. I PLEADED TO COME AND PICK UP EMPTY BOXES, AND PACKING MATERIALS FOR ABOUT 6 TIMES (PHONE NUMBER: XXX-XXX-XXXX). I WAS TOLD THAT BEKINS WILL FIND SOMEONE TO PICKUP. HOWEVER, BEKINS NEVER DID. CURRENTLY EMPTY BOXES IN THE HOUSE ARE CREATING FIRE HAZARD. THANK YOU.Business response
08/27/2021
Business Response /* (1000, 5, 2021/08/17) */ This is something that needs to be worked out with the Carrier. That is Spectrum Relo. Please reach out to them for further assistance. Consumer Response /* (3000, 7, 2021/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) That's odd. Two trucks came to my house clearly show "Bekins". In addition, I was able to contact 1 Bekins (XXX-XXX-XXXX) in Carlisle in PA for six times; they kept saying we'll find someone to pickup boxes; but no action; CURRENT DATE 18 AUGUST 2021. Business Response /* (4000, 9, 2021/08/23) */ This needs to be handled through Spectrum Relo. You need to go through the carrier.Initial Complaint
07/31/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bekins moving in Tucson AZ confirmed a delivery date of 7/31 and did not communicate that it would not be delivered until 4:30 pm. The managers have lied to us and had a lack of communication from the company and managers.Business response
08/20/2021
Business Response /* (1000, 5, 2021/08/04) */ We apologize for any inconvenience or miscommunication. Thank you for moving with us.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
18 total complaints in the last 3 years.
5 complaints closed in the last 12 months.