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Business Profile

Dentist

Smile Design Connerton, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last November I went in for a pain in my upper left molar and had a temporary crown put in and before I left the dentist office the temporary crown fell out before I got out the door so they put it back in and it came out as soon as I got home. The next morning I returned to the same dentist and they put the temporary back in.This continued twice till the permanent crown was installed. The permanent crown lasted till mid November and fell out while eating mashed potatoes. So I returned with my permanent crown in hand. So they put a temporary crown on November 21st 2023 which the dentist Dr. ******* ground the remaining tooth down to the nerves which made it quite sensitive, then the dental assistant made up three different temporary crowns that cracked three times prior to it adhering to the remaining exposed nerve. Then on Friday Dec 8th the temporary feel out again. Due to this happening on a Friday I had to suffer the hot and cold sensitivity.I made an appointment for today 12-12-23 and I was told that the Dentist was referring me to a specialist that handles root canals. Please note that the permanent crown that I was responsible for almost ******** due to my insurance coverage.

    Business Response

    Date: 01/11/2024

    Hi ****************,

    We received your complaint, and are sorry to hear of the issues you've had.  Can you confirm if you needed the treatment with the specialist?  If so can you provide the receipt from the treatment?  We will review the documents once received and we will continue to work actively on resolving this matter.

    Thank you,

    Smile Design Management

    Customer Answer

    Date: 01/11/2024

     
    Complaint: 20997178

    I am rejecting this response because: Ive since received a new crown at no cost from my ***********. No root canal as suggested by Dr. ******* and my name is ****** not ******. I would like some compensation for my troubles,inconvenience and pain.

    Sincerely, GH. ****************

    *********************

Smile Design Connerton, LLC is NOT a BBB Accredited Business.

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