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          Business Profile

          Dentist

          Smile Design Connerton, LLC

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Dentist.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Last November I went in for a pain in my upper left molar and had a temporary crown put in and before I left the dentist office the temporary crown fell out before I got out the door so they put it back in and it came out as soon as I got home. The next morning I returned to the same dentist and they put the temporary back in.This continued twice till the permanent crown was installed. The permanent crown lasted till mid November and fell out while eating mashed potatoes. So I returned with my permanent crown in hand. So they put a temporary crown on November 21st 2023 which the dentist Dr. ******* ground the remaining tooth down to the nerves which made it quite sensitive, then the dental assistant made up three different temporary crowns that cracked three times prior to it adhering to the remaining exposed nerve. Then on Friday Dec 8th the temporary feel out again. Due to this happening on a Friday I had to suffer the hot and cold sensitivity.I made an appointment for today 12-12-23 and I was told that the Dentist was referring me to a specialist that handles root canals. Please note that the permanent crown that I was responsible for almost ******** due to my insurance coverage.

            Business response

            01/11/2024

            Hi ****************,

            We received your complaint, and are sorry to hear of the issues you've had.  Can you confirm if you needed the treatment with the specialist?  If so can you provide the receipt from the treatment?  We will review the documents once received and we will continue to work actively on resolving this matter.

            Thank you,

            Smile Design Management

            Customer response

            01/11/2024

             
            Complaint: 20997178

            I am rejecting this response because: Ive since received a new crown at no cost from my ***********. No root canal as suggested by Dr. ******* and my name is ****** not ******. I would like some compensation for my troubles,inconvenience and pain.

            Sincerely, GH. ****************

            *********************

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          A-

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          Contact Information

          7918 Land O Lakes Blvd Ste 101

          Land O Lakes, FL 34638-5703

          Get Directions
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          (813) 929-9800

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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