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Business Profile

Health Products

Subgenix Products LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subgenix keeps taking money from my account. For a product that I didnt subscribe to. I cant take diet pills. I have health problems. They billed my card May 1 and again May 29th and I didnt check for any other months.

  • Initial Complaint

    Date:05/15/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never ordered the product and they said I had a subscription for additional product. I'm not sure how they got my address and credit card number but fortunately I had canceled that card before they got it because I suspected fraud. I just don't want them to keep calling me and harassing me for payment.

  • Initial Complaint

    Date:04/18/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 18th I had a charge of $59.99 then $99.99 for something called Nutra. I never made those purchases. I had an email saying my package had shipped with no information other then my address and a tracking number. No link to a website. I called the bank and they are in the process of investigating but I have not been reimbursed yet. I canceled my card and had a new one created. A package arrive with a small container of powder. It was shipped from ******** and says Subgenix

  • Initial Complaint

    Date:04/10/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RECEIVED PRODUCT I DID NOT ORDER OR REQUEST.

  • Initial Complaint

    Date:04/08/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a package for a product I didnt purchase. Subgenix

  • Initial Complaint

    Date:11/29/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2023, I was in the process of purchasing an item online. Once the transaction was complete I received a confirmation email from a company not identified as the company that I was purchasing the item through. The email did not state the item, amount or parameters in relation to item purchased. I immediately checked my credit card account and found that the price was extremely higher than the price I was agreeing to. I immediately contacted my credit card company to alert fraud. The transaction was investigated, my card cancelled and funds replenished to my card due to fraud. Today Nov. 28 2023. I received a phone call from Miracle **** and spoke with ******. She stated that I owed the company money for their pills and would be turned over to a collection agency if I did not settle my debt. Upon questioning the caller, she stated that I was mailed a package of keto pills which I signed for accepting the product. I expressed to the caller that I never signed for such a package. She continued to threaten me with the credit bureau and stated that if I did not pay her she would send me another shipment of pills and charge me again. I continued to tell her to cancel the transaction but she refused my request. She stated that emails had been sent to me regarding my debt, upon checking my email , no such emails have entered my inbox. She stated that she would send me another email in regards to our conversation and I have yet to receive it. I feel very threatened by her intense language and tone. Throughout our conversation I had to calm her down in order to understand the information she was trying to tell me. I am fearful of a false report to the credit bureau and ask for an investigation into this company. Upon my own research I have found this company to be a scam and now I see that I have fallen victim. Please assist with eliminating this threatening company.

  • Initial Complaint

    Date:10/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transactions: 08/22/2023 Amounts: $98.00 and $59.00 I did not order products from this company, the money was taken out of my checking account without my permission. I spoke with customer service who told me to send the ********************** back for a full refund. I did. I have been emailing the company for a refund; however, there has been no resolution. When I try calling the number provided now, I receive a recording informing me the number is "vacant." The number provided is ************.Purchase ID: ********** Purchase Date: 08/22/2023 at 5:02 PM (I did not purchase this product)Cancellation Date: 09/12/2023 Amount: $98.00 Purchase ID: ********* Order Date: 08/22/2023 at 4:42 PM (I did not order this project)Cancellation Date: 09/12/2023 Amount: $59.00 Resolutions: I want my money back.

Subgenix Products LLC is NOT a BBB Accredited Business.

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