Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an online contract that stated one amount and met the movers at the spot that was agreed upon. The movers moved my item all the way to the moving truck using all the equipment then said they won't be able to use the truck lift without a 3rd ******* They asked to reschedule and told me that I don't have to be at the pick up location for the rescheduled time since they now know where my outdoor items to be picked up were, they told me to just meet them at the drop off location. At the rescheduled time they called me asking why I wasn't there so I dropped what I was doing and went over. Only 2 people ended up doing the job, the 3rd one was unnecessary, then I found that they upcharged me for the 3rd ****** who was there watching without notifying me. Then when we got to the drop off location they refused to drop my items off and were very rude, making fun and laughing. While I was on the phone to negotiate the price increase that I was not told about, they started threatening me that they will take my items to their warehouse if I don't sign on the new price and make a payment. And while I was on the phone speaking to their direct manager the price was increased again to account for that time. In the end the manager told me that his manager will call me to make it right and give me a refund for that portion of the money so I payed that amount and waited for the manager who was on vacation to call back and he didn't. I called a week later and was told that he went on another holiday to celebrate valentines and until now I haven't gotten a call or a refund. The driver/movers were extremely rude and condescending. The whole is extremely disappointing and frustrating. Taking advantage of the situation and increasing prices just because my items are in their car

  Business Response

  Date: 03/25/2025

  Good morning ****** I believe this was already handled and refunded. 

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Hello Movers on February 17 and spoke with ****** in regards to having movers pick up items out of a Bedroom! It was simply just boxes out of one room no furniture. I requested that they pick up the items from the house and deliver to the storage unit and once at the storage unit, pick up a loveseat and a chair and deliver it to the apartment, but unload the boxes in the storage unit. So the movers had three stops ****** was aware of this and the quote that she gave me was $530. I have the quote written from ******. I was informed the movers would be there between 1 and 3 PM. The mover showed up at 2 oclock took the boxes move them to the storage unit took the loveseat and the chair and then took the boxes from the house and placed it into the storage unit. The movers then took the loveseat in the chair to the apartment. Once they got to the apartment, they stated you have to pay before we unload the furniture. The amount that was quoted was $200 more than the original quote. When I asked the gentleman why he said they didnt tell you about the highway fees. I called ****** and she said that wasnt right they shouldnt be charging you $200 more then she comes back on the phone to tell me that the *** said that they had to move stuff around And it took longer, so Im being charged a travel fee. I explained to ****** that the items were picked up at 2 oclock and they were at the last stop at 4 oclock. That is exactly 2 hours. I was quoted 2 1/2 hours to have the drivers. Then I was told I need to speak with ******** who is the owner of the company ******** then told me that the drivers said that theyhad to move boxes in the storage unit false and thats why I was being charged $200 more then it was told it was the travel fee because there traffic on the way and they had to sit in traffic! Then I was told that ******** will take care of the travel fees, but I need to pay an extra $55 because hes not eating all of the cost! This company falsely charged me!

  Business Response

  Date: 02/19/2025

  Hi ******. So I went over the recording you and ****** conversation about your move and she did clearly state that this was an hourly rate and that the clock starts once we arrive and ends once completed but that we do charge to travel back. Now you did have our guys do some additional work in your unit and they did have to offload some items back in the unit that you were not taking. This cause the time to go over. If you like we can play the recording back for you where ****** clearly explains what the charges are. Please call and ask for ****** and he will make that happen.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22959842
  
  I am rejecting this response because:

  Your company has changed their story four different times. The quote that ****** had given me which I have proof of was for $530 with the charges on there I paid a $212 deposit. Your guys never touched anything in my storage unit. I have pictures of what my storage unit looked like prior. my daughter moved one box and one window AC. Your men did nothing to help this young woman. If you look at the contract, it states there were Three stops at the last stop your delivery driver upped the time to three hours and 45 minutes, stating it was a highway fee. Pick up time was 2 PM. Drop off time was 4 PM. Nowhere in the contract does it state that I had to pay for any additional fees? You told me personally that I was being charged extra because your drivers had to sit in traffic. The last stop you guys up the charge and put in false information. Your story has changed four different times from the delivery man to ****** to you. 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 02/21/2025

  This is the only time i have spoken to you and what I 'am repeating is what the driver told me what happened. The guys worked hard and it took longer with the additional work. Travel time was explained to you multiple times. Again if you want to listen to the recording I can send it. Also it is on the contract 1 hr travel. if you would like to speak over the phone please call me ************.

   

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WAS THREATENED, OVERCHARGED, AND SCAMMED.I received threatening, antisemitic messages from one of their employees after I rejected his advances, including **** H*tler and personal insults, along with threats to come after me and get me fired. This companys reckless handling of the situation put me IN DANGER. When I reported that he hit on me to management, I explicitly told them NOT to take action because he knew where I lived. They ignored this and fired him anyway - then I receive these threats. I'm a young woman and I live alone and I've literally had to purchase a gun because of this company, because I feel unsafe in my home. I DON'T WANT A GUN IN MY HOUSE BUT I FEEL UNSAFE WITHOUT IT - BECAUSE OF ************************** let's get into the actual moving experience, which was a DISASTER! They were 2.5 hours late for my move, forcing me to split the job into two parts, because my buildings service elevators closedentirely their fault. I was initially quoted $625, but they somehow charged me over $1,100?! They then promised to move the second half for freeANOTHER LIE. They charged me ANOTHER $300 and were 2.5 hours late again.Their carelessness was staggering. They threw some of my belongings in the dumpster and had to retrieve them. Even their attempt at a refund was dishonestthey promised $365 and only sent $165.This company is a complete scamunsafe, unethical, and totally incompetent. Do not trust them with your money, your time, or your belongings.

  Business Response

  Date: 02/22/2025

  This was an ex employee we just hired and fired immediately. Hello Movers does not condone hate of any kind and we took care of the client.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 10/05/2024, I had my furnitures moved with this company and they broke my dining table. one of the movers told me I can take a picture and submit a claim! I submitted the claim and one of the supervisors called me and told that I can go through the insurance but insurance will only pay 50cents per pound! so even if my dining table weighs 100 ponds, I would only be getting 50 dollars! such a scam! and it has been 2 months ,I haven't heard from anybody! I called the several times and every time I call them, they tell me supervisor will call me soon!

  Business Response

  Date: 12/04/2024

  Hello Yes we are waiting for the insurance company to get back with us. I know you are upset about the timeframe but we are working on it now.

  Customer Answer

  Date: 12/05/2024

   
  Complaint: 22635933
  
  I am rejecting this response because:
  When I first submitted the claim they told me its going to take 30 days however its already been 2 months and I havent heard from anyone and their insurance policy is not fairly designed. I payed $1226.92 for the table and they only want to pay 50cents per pound which doesnt make sense! I want $1000 for the table!  

  Sincerely,
  
  ****** **********

  Business Response

  Date: 12/05/2024

  I do apologize if the insurance is unsatisfactory to you but it was written on the contract you signed. We try our best to make sure clients receive their belongings in one piece but moving is very volatile and some times things can happen. If we gave full value replacement for every scratch or ding we caused we would have to charge you thousands of dollars to move in order to make sure we are covered. Spoke to insurance by the way should be expecting a check this week or early next. 

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction with the service my family received during our recent move. The experience we endured was horrendous and incomprehensible compared to the reviews we had read.We moved from a ***** sqft house to a ***** sqft home and trusted your company, based on the promise of a flat-rate service with no hidden fees. However, the final bill escalated from $25,500 to nearly $40,000 with charges that were never disclosed upfront. The quote process was verbal with no written breakdown, leaving us trapped once our items were in your possession.We emphasized the importance of protecting high-value items like vintage designer pieces by ****** *********, ** *********, and ********* ********. Yet, many items, including home automation remotes, were packed and lost, costing me $2,000 in compensation to the buyer of our old home. The movers showed up late, unprepared, and caused extensive damage to our newly remodeled housescratches, dents, and chips mar our walls, floors, and doors.Throughout the move, the manager, ****, was unprofessional, rude, and made inappropriate, hurtful remarks about our French background. Our command of English is not perfect. His behavior was not only dismissive but racially charged, which witnesses are prepared to testify about. Almost every piece of our furniture was damaged, including a ** ********* lamp and my wifes prized pressure therapy bed. To add insult to injury, many belongings are missing after 3 months in storage at your facility, and we were forced to pay extra storage fees when your team stopped midway due to rain.This move has caused significant financial and emotional distress, with estimated damages nearing $130,000. My pregnant wife was in tears, and I, with five herniated discs, had to move heavy items myself. This ordeal has taken a severe toll on our family. We demand a full refund and compensation for the damages incurred.

  Business Response

  Date: 10/02/2024

  We have thoroughly reviewed this complaint and have addressed it directly with the client. We have made every effort to accommodate their concerns. However, we must clarify that the claims presented are unfounded and misleading. The allegations made in the complaint do not reflect the reality of the situation. In fact, it was our employees who experienced mistreatment and disrespect based on their appearance and presumed ************* appears that the motivation behind this damaging post is an attempt to evade payment of their outstanding bill. We have maintained transparency throughout our interactions with the client and have documented each communication. We would like to address several points raised in the recent complaint. First, the assertion of a flat rate is inaccurate. We provided a signed and timestamped contract that clearly outlines the specific terms and hourly rate based on an estimate derived from an itemized list submitted by the client. Should this list contain inaccuracies or additional items, billing is conducted on an hourly basis. Regarding the issue of damages, we explicitly state that we are not liable for items not wrapped and packed by our team. The client assumes the associated risks, as we guarantee the quality of our work, but not theirs.  It is important to note that damages to walls and floors occurred because the clients restricted access to certain areas of their home for our Black and Hispanic employees. This limitation reduced our ability to maneuver effectively; had we been permitted to utilize our full crew, many of the issues cited by the client could have been mitigated.
  I also want to mention that I personally reached out to the client in an effort to resolve these matters amicably. Unfortunately, I was met with hostility, including insults and accusations regarding the capabilities of our employees based solely on their ethnicity. While I prefer to maintain professionalism, I believe it is important to acknowledge the nature of our interactions. Our internal account history and notes are available for review if needed, and we remain committed to addressing any legitimate concerns. 
  
  
  
  
  

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Hello Movers LLC on June 28, 2024 to move from ************ to ********, **. When I called to book the movers, I expressed great concern with our entertainment center, hutches and other pieces of furniture as it is Burma teak and cannot be replaced. We went through the house and listed all of the items to be moved. I was unsure on the number of boxes and the receptionist stated that she would send someone over to see all that needed to be moved, but that never happened. On moving day we and the movers observed that we did have many more boxes than we estimated causing us to have to rent another truck at our own expense. They did help us load half of that truck before telling them to go ahead and go to our new home. They complained that it was a long drive; but the location way already known to them. Upon arriving at the new house, I was told they would add another $1200 due to the amount of items moved. It was later in the evening, it was raining, and the movers started making off-handed comments so I knew they were upset. To compensate, I had then not set up any furniture as they were contracted to do and just unload the large furniture in the living room and put the boxes and such in the garage. When unloading part of the entertainment center I heard a crack and they stated the door just came off the track. The next morning we saw all the damage. They actually broke the door off the track, ruining the entertainment center. The door covers the TV, so it can't be used. They broke our table leaf (also Burma teak) in half, ruining the table as the leaf wood matches the grain of the table. They damaged all three hutches, completely ruining one with a huge ***** that cannot be repaired. I have hired a specialized wood worker to look at all the furniture and he agrees that it cannot be fixed. I reported damage and was told to wait a month for the check from the claims ***** Still haven't received a check and when question they state it will be in the mail Friday

  Business Response

  Date: 08/16/2024

  *********************** has been communicated with on multiple occasions. We told her Insurance is still processing her claim. Once they are done they will issue her check in regards to her claim about her overages. We told *********************** that she needed for her job. She claimed to only needing one. After we were done loading our truck they had to go rent a U-Haul and my guys had to wait so they can help load her U-Haul when they came back with the U-Haul. Her husband asked the guys to take him off the clock and h*** give them an extra tip, but my driver refused and say that company policy made her husband upset . We have videos on how they kept their so-called expensive entertainment center in the garage with stuff stacked on top of it cluttered with no protection.  we still file the claimed anyways and were just waiting for them to issue the check.

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22152260
  
  I am rejecting this response because: The only piece of teak that was in the garage was my son's bedroom set that we had just purchased second hand. It was wrapped in blankets and was in the garage as it was purchased two days before the move. It needed some work, so it wasn't in pristine condition. The entertainment center was not in the garage, or the rest of the damaged teak. My husband never once asked them to go off the clock; the lies continue to mount. I think it truly shows the character of this business that would use language about my "so called expensive entertainment unit" and lie about what happened. This unit was purchased in the mid 1990 for over $7000.00 and is worth more today. We had breakfast and lunch for them, drinks, and even gave them a $60 tip at the start of the day in case they needed cash for the trip to *********  As for me underestimating the load, that is correct, but as previously explained, there was a question to how much we had to move and they were suppose to send someone out; they never did. They did not have to wait around for the second truck as that was picked up early, prior to 10am. I do wonder what happened on the way to ******** as it took them over four hours to get here. Also, I did not ask them to set up any of the beds or other items they were hired to put back together, I just had them stack items in the garage. I am appalled at the lack of integrity on their part and the wording of their response. I have contacted them multiple times and the insurance company was suppose to have us a check in a month. We still haven't received one. Every time I ask, the state the check is being mailed out on Friday, yet it never arrives.  My perception is that they were mad about the job, especially when it started raining that night and just threw stuff around. They had the hutches laying on their side with nothing to protect it when they put in in our house. We haven't even listed all the damages that are scratches to the hutches, table chairs and other items as we will fix them ourselves. I was trying to be semi reasonable and take credit for my decision in underestimating the load. The response from this company and the amount of time that has transpired since the move is completely unacceptable. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/19/2024

  Again we filed a claim and she was told $0.60 cents per lbs for the items. I have that in writing in email, it is also in her contract in which she signed and hopefully she will have her check by next week. Every time she wanted an update we responded. 

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22152260
  
  I am rejecting this response because: "Hopefully" I will have it by next week? I was told it would be here in a month, then the check was mailed two Friday's ago, and now hopefully I will have it by next week. What exactly is the holdup? What is the amount?  I understand $.60 on the dollar, but does that include the entertainment center, the kitchen table and two hutches? What form of weight is being used as this is wood is very heavy.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Hello Movers LLC (DOT number: *******), located at **************************************Background:I hired Hello Movers for my move from ******** to *********, **, on July 31, 2024. The initial estimate was $1,706.25, including a $350 fuel surcharge.Issues Encountered:1.Deceptive Pricing: Movers were dispatched from a farther location, doubling the travel time and costs without notice. This increased the final bill to $2,037.50.2.Unjustified Charges: I was billed for the movers lunch break, which is unethical and not disclosed in the contract.3.Lack of Transparency: Despite requests, I was not given a detailed breakdown of the final charges.4.Poor ***************** The customer service team was rude and unhelpful when I disputed the charges.5.Mental Anguish: The deceptive practices and unprofessional treatment caused significant stress and emotional distress.Supporting Documents: Initial estimate, final bill, detailed account of the move, and correspondence with Hello Movers.Resolution Sought:1.An investigation into Hello Movers practices.2.A refund of unjustified charges totaling [$ ******]. Not including mental anguish. 3.Compensation for the mental anguish and distress caused. 4.Measures to prevent such issues for other consumers.I seek your assistance in resolving this matter and ensuring that Hello Movers adheres to ethical and legal standards.

  Customer Answer

  Date: 08/07/2024

   
  Better Business Bureau:
  
  I am writing to provide an update on my complaint against Hello Movers LLC
  (DOT number: *******), located at *****************************************,
  which I filed on [date].
  
  Initial Issues:
  I initially experienced deceptive pricing, unjustified charges, poor
  customer service, and significant mental anguish due to the actions of Hello
  Movers.
  
  Resolution:
  I spoke with the owner, ******, who was very understanding and willing to
  address my concerns. He acknowledged the overcharge fees and corrected them,
  making me whole. Additionally, he assured me that additional training would
  be provided to the individuals who stonewalled us and provided inaccurate
  information.
  
  Conclusion:
  I appreciate Xaviers efforts to resolve the issues and his commitment to
  improving customer service. As a result, I am satisfied with the resolution
  and consider the matter resolved. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 15th Hello Movers were hired to provide moving services across the **************** for household items and a Gem Car (similar to a golf cart). Hello Movers employees picked up the goods from a storage unit in ********** ** and completed the move to **********. On arrival of the items there was noticeable damage to the Gem Car. This was noted to the driver and he acknowledged the damage. He stated that we would have to file a claim with Hello Movers directly. In good faith the complete payment for the services rendered were paid. I notified Hello Movers and submitted pictures of the damage via email. Hello movers responded and stated they have submitted it to their insurance company for review. They noted that the claim would take approximately 30 days to be processed. I sent a follow up question asking how the insurance company would estimate the damage without seeing it. The response I received is they would estimate it. I received a personal check for $200.00 directly from Hello Movers, check number 104, a note on the Memo Damage Paint. I responded explaining that this check would not be cashed as this amount is not representative of the damage to the property. I relate that I would get an estimate and they requested a copy of the repair estimate to evaluate. I sent the estimate via email and they said they would pay 60% of the estimate. I challenged that due to the nature of the damage was due to the negligence of their employee on moving the property. Unfortunately, in the contract for any damage is limited to $.60 per pound. I sent the weight and asked for the payment. I received an email on February 27th stating that Hello Movers used a budget rental *********** would need to contact Budget with a ***** number. I have tried to contact Hello Movers and have received no response for the last 3 weeks. I did not have a contract with Budget Truck Rental my contract was with Hello Movers.

  Business Response

  Date: 03/25/2024

  To whom it may concern ***** is correct. She did hire hello Movers and not budget. When we first arrived to the storage unit we arrived with our truck Hello Movers truck but the cart was to big for our lift gate. So we rented a Budget Truck and a trailer to hitch the cart. Because the cart is so big it was snugged and cause some scrapes. She asked for the insurance to cover this and because it was a rental we have to use that coverage. I provided the claims number to the client and this is first I'm hearing about no contact. if the client needs any help they should call in the office during office hours 9am-6pm 

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21451175
  
  I am rejecting this response because:

  I did not contract with Budget. I contracted with Hello Movers. It was their responsibility to make sure they could move the items without damage. I was not provided a claim number. I was provided a 1800 number to call. This was after they responded saying they had submitted the claim to their insurance and were waiting for a reply. I have been very patient and amicable  trying to get this resolved. Unfortunately, this was not attainable. I would expect that Hello Movers would provide the resolution that was in the contract as they were responsible not Budget for the damage. If they choose to make a claim with Budget that would be for them to provide the information. I reached out via email on 2/27, 3/4, 3/6, 3/8, and 3/13 and did not receive any correspondence. I have attached emails for your reference. 

  I would just like to put this in the past get the agreed upon resolution and move forward.

  Please let me know if you need anything further.
  Sincerely,
  
  *********************

  Business Response

  Date: 04/08/2024

  I understand you did not contract Budget but we paid to insure you and your equipment. Sorry for inconvenience will try and reach them for you immediately.

  Customer Answer

  Date: 04/11/2024

   
  Complaint: 21451175
  
  I am rejecting this response because: 

  I would just the matter taken care of at this point. I will wait to approve the complaint response until there is a final decision on how this matter will be handled.
  

  I have been very patient trying to get this resolved. I even accepted a lower amount than the damage repair cost to resolve to get the car fixed and close this matter. This could be easily seen as negligence which is covered in the contract as a separate clause. 

  I am not an expert in insurance coverage but as the response from the owner the car was too big to fit on the trailer. I am not sure how Budget would be responsible for the employees poor decision and putting a car that does not fit on a trailer, not expecting damage of the property.

   

  Thank you.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My move took place on October 19th, 2024 from New ***** Area to ************--a one hour and ******************************************** new ***** and loaded one truck, completed by 2p.m. The was broken down and would not start. Clearly it was poorly maintained. They told me a mechanic would come with 45 min. We knew it was only a dead battery. the mechanic arrived over two hours later with no battery. They ended up finishing my move hurriedly at about 1:15 a.m. After unpacking we documented damages and missing items with photos and such. They were totally unresponsive to the claims amounting to several hundred dollars. After 3 months of attempting to get them to respond, I received a check for $150 with no explanation. I have not been able to contact them since. The damages amount to over $750 at least. This is a very poor company of which people should be very wary!

  Business Response

  Date: 02/21/2024

  Good morning ****,

   

  Hope all is well. My name is ****** the owner of Hello Movers and I would like to have a conversation about your move. I'am out of town but will be back Monday 02-26-2024. Please email the best contact number for you *********************************

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doubled the price as truck was driving away. ******************* me. ****** now harassing me to take down a ****** review. Lost my items. Does not respond to claims email. There were cockroaches in boxes. Workers were smoking on the job and my property is non-smoking.

  Business Response

  Date: 10/03/2023

  No one harassed you at all and claim was taken care of. 

  Customer Answer

  Date: 10/03/2023

   
  Complaint: 20681113
  
  I am rejecting this response because: you are harassing me on my personal email. You need to stop contacting me. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/10/2023

  Because you lied on here. Lets be clear your items were delivered immediately to you. So if there was roaches it came from your home. 2) we were in constant communication and you said you havent unpacked and will get back to me once you are done unpacking. 3) all claims were handled immediate!  Please be honest you have people livelihoods on the line.