Business ProfileforRush Tech Support LLC

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We appreciate your time in sharing your experience and understand that it has been a frustrating one. First and foremost, we sincerely apologize for any misunderstanding and inconvenience that has occurred.

Our intention is always to provide our customers with a transparent and trustworthy service, and it appears we have fallen short in your case. We are always looking for ways to improve and your feedback is crucial in this process.

To address your concern about the agreement, it's our practice to treat all verbal consents and scheduling of onboarding appointments as an affirmation of our services.

When payment information is shared over the phone, scheduled an onboarding appointment, agreed on the terms verbally, we interpret it as a gesture of commitment. You are correct, you never signed the document, only agreed over the phone that you would. We acknowledge that this process may have led to some confusion, and we are taking steps to make this clearer for future clients.

Regarding the charges made to your account, it was due to an unintentional clerical error. It it was rectified immediately upon being brought to our attention. We deeply regret the distress this may have caused you and we are taking measures to ensure such errors are not repeated in the future.

Our goal is to ensure that all customers have a positive experience and feel secure with our services. We understand that we failed to meet this standard in your case, and for that, we apologize.

We are committed to regaining your trust and are more than willing to discuss this matter further should you wish to do so. You may reach out to us directly via phone or email.

Again, we are deeply sorry for any inconvenience and thank you for bringing these issues to our attention. Your feedback helps us improve our services and we assure you that your experience will be used to better our company moving forward.