Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The refrigerator has mold the freezer has mole the icemaker has mold

  Business Response

  Date: 10/02/2024

  This customer came to my store looked / Inspected the refrigerator that she purchased, The refrigerator was clean and working at the time of purchase, The customer requested that the ********************** not be installed at the time of delivery because the home was being remodeled at that time, I have no idea how long the refrigerator sat closed up before it was turned on, a used refrigerator allowed to sit with the doors closed will accumulate mold in a matter of days, The appliance needs to be recleaned with bleach the same way we do it prior to the sale, this customer demanded that we come to her  home and reclean the appliance or give her a refund, I refuse to do either. this issue was caused by circumstances that was out of my control and I refuse to accept liability. 

   

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Pinellas County Refrigeration - looking for a used fridge for 1 of my 3 rental homes locally. The person on the phone who collected my Debit Card information and charged my account on the 16th of May 2024 never disclosed that they have a "no refund" policy in effect - they charged my account and collected the $396(including delivery charge to my rental property address). Subsequently, there have been more than 1 attempt to meet them at the property and have the fridge delivered - they never showed up. My Property Manager has sourced a fridge from a locally more responsible company - we no longer need the fridge from Pinellas County Refrigeration. I have been persistent in requesting a total refund - no service or product has been received for the funds($396, on 16th May 2024) they have taken. Attached is my bank statement showing the charge by Pinellas County Refrigeration on 16 May 2024, amount $396.

  Business Response

  Date: 06/19/2024

  Customer purchased a fridge and then missed 3 scheduled and confirmed delivery attempt, blaming the tenant and us, after the 3rd attempt we quit trying, his money was refunded

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21775586
  
  I am rejecting this response because:

  I have scoured my bank statements from the date his business took the $396 to today, via online account.  There is no record of any refund - later today I will verbally contact my bank to verify there was no refund - and I will provide my bank with this screenshot of the owner of the business, *******************, stating the money was refunded.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer for $320.00 and brought it home on 10/2/2023. It does not work. It needs a stabilizer and possibly more, I am not a washer repair person so I dont really know. I tried to contact them to bring it back for repair. It took me almost a week to get someone to answer. I brought washer back on 10/11/2023 and was told they would call me that day and let me know what the issue was and when it would be fixed. I never received a Call. On 10/13/2023 we drove an hour to see if we could speak to someone F2F but they were closed up. It was in the middle of the day. I continued to call with no call back or response.. They refused to give me a refund and now they have the washer and wont return my call. I contacted my bank to dispute the charge

  Business Response

  Date: 06/19/2024

  First the customers claim that we couldn't be reached for weeks is untrue. This Customer purchased a machine, 3 wks later we get a call saying the machine wasn't working, because the customer picked it up they were responsible to return it, and once the customer was informed of this is when the problems began, the customer explained they lived an hr away and i said I would do everything in my power to keep them from having to make multiple trips, Once the customer arrived with the machine I offered an exact replacement no questions asked, they refused, I explained the machine would be checked at our first opportunity, which was the following day, we did locate a problem but the repair required a part that had to be ordered and could take up to a week to arrive, the customer found this unacceptable and demanded a refund, which was refused since the machine had been used weeks before the issue arose. and discussions were stopped 

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a refrigerator for them for my daughter on 29 July it stopped working four days later I've begged them to take it back they refuse to take it back it's not working correctly she's already lost food twice because it works for a few days and then it shuts down for a few days obviously I'm gonna have to call and order another refrigerator from Lowe's or Home Depot and have them take this refrigerator and put it in the garage and wait for the company to do something I've already stop payment on my credit card and I don't understand why these people are being so bullheaded. There's a reason there's so many complaints against this company they are really really bad I should've read the Better Business Bureau reviews first. I told him after four days that this is such a good working refrigerator to take it back and sell it to someone else. All I want for them to pick up their non-working refrigerator.. I have already notified my credit card company not to pay them.

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 5, 2022/08/10) */ The customer purchased a refrigerator 7/26/22 a few day after the sale and delivery the customer had an issue with the appliance, we received the complaint , and immediately dispatched a tech, upon arrival the tech found and repaired the issue, the next day, even though the appliance works fine the customer began demanding a refund, Our warranty is very clear, Its stated clearly and was agreed to and sigh=ned be the custom at the time of purchase, NO REFUNDS, REPAIR REPLACE WARRANTY ONLY... There's no communicating with this customer, both the father and daughter cant be reasoned with.. They've called 30 times leaving harassing, threatening type messages, at this point our willingness to deal with these individuals has ended.... The warranty is void and there will be no refund Consumer Response /* (3000, 8, 2022/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) He left out that when the refrigerator dies the SECOND time is when we started calling. I bought a working refrigerator, what I got is a refrigerator that needs a service call every 4 days. This is not going to work, a refrigerator needs to remain cool continually to keep food cold. a refrigerator that shuts off every few days is not what I bought. The BBB is a waste of time, but at least my complaint will be read by some people before buying from this store. Selling fault appliances seams to be his pattern as you read many negative reviews. I only wish I read them before calling to place an order. I want the non-working refrigerator picked up and a total refund.