ComplaintsforXO Treasure
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid over two hundred dollars for 3 products and the money was taken out of my account, I was issued a tracking number and when the package arrived instead of my $200 worth of merchandise it was about $2 worth of useless junk.Initial Complaint
06/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed two separate orders, one directly after the other. The two orders totaled $220. The order numbers are K1ICJ and RKSCK. They are for marital aids. I ordered four different *** machines. What they sent me was two plastic **** plugs and two plastic p**** rings. They were duplicates of each other, but each order they sent had my order number on them. They're website says my orders were delivered. What they shipped me is NOT what I ordered. I've emailed twice with no response. Their phone number is an automated system which hangs up on you. I'd like my products I ordered, or my money returned.Initial Complaint
06/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
April 24, 2024 ordered a gift from XO TREASURES for $101.50. It showed it was processed and shipped. It was never received. I tried calling, texting and emails all went unanswered. I'm sure this is a fraudulent account, even tho they advertise they are associated with BBB which is why I thought it was safe to order. It's May 31, ************************ response from company. False advertisement, fake store. XO TREASURES.Initial Complaint
06/03/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
well they sent me the wrong thing , i uploaded what i paid for and the price the other pic is what they sent witch is worth mayb 10 bucks . *** tryed email and phone calls for 3 days now. the phone goes straight to "on hold" then they hang up on you about 1 min later . try for yourself ***********, no responce on the emails . the phone number on there websight is disconected , i dont know what else to do other then contact ****. im good if they **** refund me my money ill send what they sent back when they give me a shipin label , or just mail me what i paid forInitial Complaint
05/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed 2 orders through the XO treasures website and have not received either item, I have repeatedly emailed and called them, when I email them I do not get a reply and when I call them it plays and automated message 3 times and then disconnects me.Initial Complaint
05/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered an item from the company xo treasure and they sent me a wrong item and all attempts to contact them lead to dead ends. The phone number puts you on hold immediately and then disconnects the call and the email address for customer support has yet to be answered.Initial Complaint
05/13/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered one of their products for my wife's upcoming birthday as she desired it and I a good husband. Well I get an Email from xo saying that it will be delivered to my home in ********* on 5/3. Problem is, it's 5/8 when I get the email. I sent them several emails a day called, only to be cut off, to explain that I never received my order, yet they took 200 bucks from my card and refuse to answer my complaint. I will admit that I havecsent a rather angry email today to them but I refuse to just roll over and let them s**** me. I am a patient man but that type of business practice is BS and I want an answer. I will be moving to ******* on the 17th of May. My phone will be the same. Address ***************************************** ************** *****Initial Complaint
05/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered on April 24th 2024 to be delivered April 28, 2024. On April 29th order was shipped to be delivered April 28, 2024, its already a day late before it was shipped?. I paid $101.05. I tried calling, emailing about 10 plus times each. No response. I want my product or refund back. I spoke with my credit card, they are investigating also. I ordered because their advertising has B B B credentials. Thank you
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Customer Complaints Summary
18 total complaints in the last 3 years.
18 complaints closed in the last 12 months.