Complaints

This profile includes complaints for Petland of Largo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Petland of Largo

  10289 Ulmerton Rd Largo, FL 33771-4140

• 

  Petland of Largo

  8181 NW 154TH ST Miami Lakes, FL 33016

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have unsubscribed from their emails dozens of times, and yet I am still being emailed regularly. They will not remove me from their list, and the constant spam is unwelcome.

  Business Response

  Date: 01/02/2025

  We have confirmed to have taken you out of our list, please feel free to click unsubscribe on your end as well to avoid any more emails coming through. The business has not done anything wrong to receive such complaint.

   

   

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22756901
  
  I am rejecting this response because:

   

  as mentioned, I have clicked unsubscribe several times. I have also emailed you to ask to be unsubscribed. You have ignored this which is a violation of the CAN-SPAM Act. I have proof of several unsubscribed attempts. Its absurd to go to these lengths to stop the emails. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 01/03/2025

  Thank you for reaching out and sharing your concerns. We want to assure you that our marketing team dedicated the entire morning to carefully review all of our marketing tools and communication channels to ensure that no further correspondence will be sent to your email. We sincerely appreciate you taking the time to unsubscribe, and we understand your frustration.
  Please know that we take this matter seriously, and the issue has been fully addressed. We hope you understand that this was not intentional, and we are committed to ensuring your experience is as smooth as possible moving forward.
  Thank you for your understanding and patience.

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22756901
  
  I am rejecting this response because:
  I am still receiving messages and email even though youve promised to remove. This is continuous unwanted harassment, and in violation of federal law. 
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:12/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22, 2024, I was misled into signing a financing agreement for a puppy under false pretenses. Despite multiple attempts to contact Petland Largos management and their affiliated ***************** team, I have received no response.During my visit, I inquired about putting a puppy on hold for two days so my significant other could see it before we made a final decision. I explained that I understood if this wasnt possible due to store policy. However, the employee assured me that an exception could be made (because of birthday/first dog) and that I would not need to pay unless we decided to proceed.The employee instructed me to sign papers, which I believed were for holding the puppy. I was told the documents would reserve the puppy and only set up financing if we decided to proceed. Trusting this explanation, I signed them. Later, I discovered I had unknowingly entered into a financing agreement for the puppy, which I neither wanted nor could ********* a full-time college student, I cannot take on a $5,000+ expense. After discussing it with my significant other, we decided not to proceed and returned to the store within the 48-hour hold period to cancel. The puppy never left the store, and I assumed the issue could be resolved promptly.This experience has caused me immense stress, as Ive reached out MANY times to the manager and ******* solutions with no response. I feel misled and pressured due to my lack of experience with pet adoption and the employees high-pressure tactics. I also did not receive a copy of the financing contract until I returned to cancel the hold.While I take responsibility for not reviewing the documents more carefully, I was not given clear information or the opportunity to fully understand the implications. I respectfully request that the financing agreement be canceled and that I not be held financially responsible for a puppy I never took home, thank you.

  Business Response

  Date: 01/13/2025

  The business has made a decision in good faith to refund the customer for the purchase. However, at the time of purchase, the customer was given documents with important information, which includes information on our business's limited warranty for the customer, as well as the NO REFUND policy. Furthermore, as the Customer signed the financing contract to purchase the puppy, it is the customers duty and responsibility to read and understand the terms and conditions of said contract before signing it. As the customer signed said documents at the time of purchase, it should be noted that it is the customers responsibility to adhere to the warranty and purchase contract, as well as the financing contract. By signing such documents, the customer agreed to be bound by said terms and conditions, including the NO REFUND policy. The business has not done anything wrong, and has acted according to the limited warranty provided to the customer. Yet the business out of good faith is refunding the customer and resolving this matter. By completing this refund to the customer, the business does not admit liability of any sort nor agree to waive any of the other remedies available to the business pursuant to the warranty and purchase contract or otherwise.     

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a nine week old Australian Shepherd puppy on Sunday 10/27/24. We noticed within 4 days that she did not seem to be doing well and we took her to the required vet for the contract and the vet did not seem to take her health seriously so we decided to then take her to our local vet on Friday and she was diagnosed with pneumonia which then became extremely serious and we had to take her to the emergency vet on saturday. Petland Largo in essence sold us an extremely sick dog and we are now dealing with extremely high vet bills approximately $4000 so far. The location needs to be investigated and shut down for selling sick dogs that are not well taken care of as well as lying to customers we were told that she was in great health and that she was properly taken care of which was not the case at all and when you read reviews you can see how many dogs have been sold lately that are sick.

  Business Response

  Date: 11/07/2024

  At the time of purchase, the customer was given documents with important information, which includes information on our business's limited warranty for the customer. The business has not done anything wrong, and has acted according to the limited warranty provided to the customer. ******* purchased ***** on October 28th, and both Kanguros policy and Petlands warranty started on the same day. Sadies first vet visit was on October 30th, where she was diagnosed with a respiratory issue (likely pneumonia) and prescribed ***********. The vet covered all illness-related items in this visit, so ******* only paid for preventive items totaling $112.90, including a probiotic (covered by us but under her deductible), ear cleaner, diet, and Trifexis (all preventive, not covered).
  
  The second visit, focused on Sadies pneumonia treatment, cost $2,455.00, Kanguro will cover  $1,585.60 aprox (Due to the conditions of her policy), while Petland will cover all treatments related to the illness per the warranty. These claims are still in process as we await complete medical records, but ******* can be assured that both Petland and Kanguro are covering the illness-related costs.

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22507355
  
  I am rejecting this response because: I have not received any reimbursement from kanguro at this point nor have I received any updates/reimbursement from Petland Largo. There are also additional vet bills for her treatment for the pneumonia that were not addressed in their response.  The total additional vet bills are $593 (11/1) from ****** **. veterinarian office which actually diagnosed her pneumonia which the original required vet, Indian Rocks Beach did not diagnose her with nor did they provide the correct treatment! They did not run any blood work or take any x-rays which is negligent care on their part! I also incurred a second ER visit totaling $236.27 and a second visit to ****** $77 on 11/4. I have not been able to speak to anyone directly at the Largo location they have only pushed me off to ****************** who I have not heard from since Monday Nov 4th. 

  Sincerely,
  
  ******* ***********

  Business Response

  Date: 11/13/2024

  At the time of purchase, the customer was given documents with important information, which includes information on our business's limited warranty for the customer. The business has not done anything wrong, and has acted according to the limited warranty provided to the customer. ******* purchased ***** on October 28th, and both Kanguros policy and Petlands warranty started on the same day. Sadies first vet visit was on October 30th, where she was diagnosed with a respiratory issue (likely pneumonia) and prescribed ***********. The vet covered all illness-related items in this visit, so ******* only paid for preventive items totaling $112.90, including a probiotic (covered by us but under her deductible), ear cleaner, diet, and Trifexis (all preventive, not covered).
  
  The second visit, focused on Sadies pneumonia treatment, cost $2,455.00, Kanguro will cover  $1,585.60 aprox (Due to the conditions of her policy), while Petland will cover all treatments related to the illness per the warranty. These claims are still in process as we await complete medical records, but ******* can be assured that both Petland and Kanguro are covering the illness-related costs.

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22507355
  
  I am rejecting this response because:
  I still have not been provided any reimbursement at this point for her medical expenses.  It has been 13 days since i submitted the claims and i was told 2-3 days for reimbursement. I will not accept this response until I actually receive full reimbursement. I have no trust in petland. I should not have been sold a sick dog and had to cover these extensive vet bills after 5 days of ownership!!!
  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Petland Largo sales are purposely marking up the puppy to triple the value, I call others Petlands to make sure I was right before I filed the complaint to be told this was not the first time they had heard that same issue with that store. This time I however have proof of the markup and contacted the company corporate offices and provided them with the experience, but because they are a franchise and independent and there is animal life involved I followed up here as well as the ******* this business is licensed and extorted pricing is in direct conflict of that.

  Business Response

  Date: 11/07/2024

  The business strives to provide every customer with an outstanding experience while maintaining fair and reasonable pricing. At the time of purchase, the customer was given documents with important information, which includes information on our business's limited warranty for the customer. The business has not done anything wrong.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to look at pets at this store on Sunday September 8, 2024. We actually saw two pets we really loved and the guy working there obviously trying to sell got us. He promised the pets were healthy and there was a warranty and pet insurance etc. one of the conditions were to take them to THEIR vet within 3-5 days. So we did we took them to the vet. The vet said that store was shady their animals were sick and just talking bad about them. Well they were right. We purchased a ragdoll and she is extremely sick. Oh and mind you the store said any costs within that time frame will be taken care of. Well that was not the case. We had to pay for their visit which as you know it is not cheap. The store refuses to answer. We have tried calling numerous times about the health conditions of the pets and the store is silent. Now here we are with a bill from the vet and a really sick pet. They are truly scammers and the way they treat their pets they really do need to be shut down

  Business Response

  Date: 09/24/2024

  I wanted to update you on Andrea’s situation with the two puppies she purchased, Selena and Teddy:

  Andrea has been quite concerned, particularly about Selena, who she says is very sick,
  Andrea first filed a claim for Teddy, whose policy began on September 9th. The claim was for a visit on September 11th, where Teddy underwent a routine wellness check. According to the medical records, Teddy was found to be completely healthy during that visit. However, because her policy does not include the preventive plan, the claim was denied. This means that preventive care, such as vaccines, wellness checks, and treatments like flea control, are not covered under her current plan for the both pets.
  Selena, the other puppy, had a claim filed for a visit on September 11th. On this visit, Selena was diagnosed with an upper respiratory infection and received treatment on the same date. The vet covered the treatment costs, including antibiotics. Andrea was still billed for two products that weren’t covered by the vet: a probiotic and heartworm prevention (Milbehart). The probiotic will actually be covered by the insurance, as it falls under treatment for illness, but heartworm prevention won’t be covered by either the insurance or Petland’s warranty
  Andrea mentioned that she has bills for illness-related care. If these are for illness and not preventive treatments, she should file claims with us so that the insurance can assess coverage, and Petland will cover medications related to illness per their warranty.
  

   

  
  

• Initial Complaint

  Date:09/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to express my deep frustration regarding a serious issue with the financing of a pet purchase from your Largo location. I was initially quoted a monthly payment of $35 through Petlands financing option. At no point was I informed that my financing would be handled by ****, which has resulted in monthly payments exceeding $200.After receiving my first bill from ****, I immediately drove from ******* to Largo to address this discrepancy. After discussions with the store, we agreed to close my account with **** and transfer the financing back to Petland. **** indicated that I still owed the balance from the past billed amounts, and I was assured by the manager, ****, that he would handle this by contacting ****.Despite leaving with the understanding that the issue was resolved, I continue to receive calls from **** requesting payment. Upon contacting Petland Largo again, I was informed that no email had been sent to ****, and the manager, ****, claimed he did not realize he needed to send one. This situation has been ongoing since June, and it is now almost ************ a result of this mishandling, my credit score has dropped significantly, which is especially distressing as Im in the process of purchasing a home. This issue has negatively impacted my credit report, dropping my score into the 600s.Ive worked hard to build and maintain a strong credit score, and this situation is jeopardizing my financial future. I am requesting immediate assistance in rectifying this matter, including the following:Payment of All Fees: All late fees and any other fees associated with the **** account should be covered by Petland, as the error was on your end.Correction of Loan Terms: My new loan, as agreed upon on August 7th, should be handled through Petland Financing at the originally quoted rate of $27 per ************ Repair: Immediate action should be taken to correct any negative entries on my credit report resulting from this situation.

  Business Response

  Date: 09/06/2024

  The customers credit was frozen initially. This Issue was resolved, customer came back to the store, **** was cancelled as PLCC credit was unfrozen. 

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22204748
  
  I am rejecting this response because:

  Yes, the matter has FINALLY been resolved after months of back and forth. Also, my credit is locked for security purposes but its a quick fix to unlock it when I need to. However, during my initial purchase I was not made aware that the loan was declined by Petlands finance and transferred over to ****. I was also not informed of the new monthly quote which was significantly higher than we discussed. Please see picture attached of the quote I left with.

  
  Sincerely,
  
  Bevyan ******

  Business Response

  Date: 09/24/2024

  Customer was aware of all conditions of using Vive vs. Petland credit. We even explained to her that we couldnt run petland credit for 30 days, because it was turned down. She came back into store 45 days later expressing unhappiness/dissatisfaction with Vive. We then proceeded to get her approved with **** and swap banks to keep the customer happy. The delay to correction was the customers delay to come into the store. Vive was extremely challenging to cancel, as it was posted.
  
  We did everything in our power to help and a accommodate the customer. 

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22204748
  
  I am rejecting this response because:

  This response does not accurately reflect my initial transaction with **** at Pet Land. At no point during the sale was VIVE mentioned. I've attached a document outlining the only financing option discussed.

  A few months prior, I purchased a car, and my credit was locked at that time as well. However, the manager informed me it was declined and asked if it might be locked. They gave me the opportunity to unlock it and run it again, which resolved the issue. Unfortunately, I did not receive the same level of service at ********. I left with the impression that I was financed through Pet Land, with monthly payments of $35.

  When I received a bill from VIVE, I was shocked by both the account details and the amount. During my second visit, **** tried to shift the blame to another employee, *****, for mishandling my account. However, **** was my primary contact during the initial sale; ***** only checked me out with my supplies. During this second visit, **** stated my account was transferred to Pet Land from VIVE, and my payments would now be $27 per monthanother inaccuracy, as they are currently $68. He claimed he would email VIVE to finalize the transfer.

  The following week, I received multiple calls from VIVE trying to collect payment. After speaking with a knowledgeable representative, I learned they had never received any emails from ******** regarding my account. She apologized for ******** and submitted a dispute on my behalf.
  
  This led to my third visit to Pet Land Largo. I called ahead to ensure **** would be there, as I was told he was the only one who could address my concerns. Upon arrival, **** assured me everything was taken care of and claimed he had been sending numerous emails to VIVE since my second visit. He showed us an email but neglected to cover the dates and time stamps which all showed the current date and were sent just hours before we arrived.

  We called VIVE before leaving, and they confirmed they had finally received an email and a payment from Pet Land. My account of events has remained consistent since the beginning, while their responses have shifted to suit their narrative. There has been no apology and a clear lack of accountability on their part.
  

  Sincerely,
  
  Bevyan ******

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/15/2024 I entered Petland Largo in Largo ******* to look at the puppies. The first question I asked was do your puppies come from puppy *****. He assured me they did not. He salesman told me they came from reputable breeders. I purchased a 14 week old ******. Within about 2 weeks I took him to the * R **** They said his sugar was down to 40. His blood pressure was very low and his white blood cell were high. They worked on him for several hours. He passed away the next morning around 4 am. I am heart broken and my investment is gone along with the *R Vet bill of close to $2500.00. I feel something should be done to close up these puppy ***** and businesses that purchase them. Then when ask if they purchase from puppy ***** they answer no. I am thankful for the 2 weeks I had him but I would have never bought from them if I had known. I was rewarded $5845.45 toward another puppy mill puppy at their store. Please help me and others if you can. Thank you for listening.

  Business Response

  Date: 05/10/2024

  The business has not done anything wrong, and has acted according to the limited warranty provided to the customer. The customer/consumer signed a no return policy, and signed several documents that notified her there would be no returns allowed

• Initial Complaint

  Date:03/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday 3/3/2024, I purchased two puppies at Petland Largo store. One of the puppies is sick with diarrhea and respiratory infection. They failed to tell me the puppy had surgery on 2/7/24, I will have never purchase nor pay $3000 plus another $1000 hidden charges for a dog that just had surgery. On Wednesday, I took ******* to the assigned vet, I requested for X-ray to make sure ******* did not have Pneumonia, and a ***** test as well. I was told ***** test was negative and X-ray was denied. I was charged $152.95 for the visit. Thursday, I took ****** to Vet by my house where it was confirmed that the puppy has Giardia and an upper respiratory infection. Vet visit cost me $784.75 I was over charge and sold me a sick puppy. I agreed on the price of $3000 for each puppy. I must buy a homecoming kit ($299) in order to get the dogs. Not once, I was informed I will be charged an additional charge of $199 per microchip, another $199 per lifetime activation. Documents do not indicate homecoming kit is a mandatory purchase nor that $199 for microchip activation and another $199 lifetime activation are additional charges. Microchip actually cost $15.99 at ACK-Reunite website. Staff members are given false statements to customers in order to sale homecoming kit. Purposely failing to notify customers of $199 lifetime activation and microchip fees. Adding the additional fees to the purchase without asking customers first. Im requesting refunds for the fees mentioned above (To honour the $650 promotion (Per puppy) 2-Adjust the $199 microchip fees to the actual cost ($15.99) showing on the ****Reunite web. 3- Refund the $199 lifetime activation fee (Per puppy) in the sum of $2055. + $937.70 vet bills.Its obvious, Petland Largo is not operating highest integrity. This has been a stressful, traumatic experience to my family but specially my 7 years old daughter. All documents validating the above statements have been attached.

  Business Response

  Date: 03/25/2024

  At the time of purchase, the customer was given documents with important information, which includes information on our business's limited warranty for the customer. There are specific instructions for the customer in said documents, and requirements that must be followed for effectiveness of the limited warranty. Said instructions and requirements were not followed by the customer. The business has not done anything wrong, and has acted according to the limited warranty provided to the customer.    

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21410660
  
  I am rejecting this response because:
  I have not received any respond nor monetary refund for vet bills from the business nor upper management. I follow the instructions which was to take the puppy to the vet. The puppy has been going to the vet every week since the day of the purchase and still showing symptoms. Petland sold and over charged me for a sick dog. I have contacted ******* District Attorney about my case and other cases posted on BBB. I next would like take legal action against Petland-Largo. 

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/27/2024

  The amounts being offered for reimbursement to the customer are pursuant to the Warranty. There are amounts on the veterinary invoices (including but not limited to "waste disposal") which are not reimbursable.  Customer was offered $89.44, in addition to all of the discounts that the Vet has already applied. The Warranty clearly states: ***** limited warranty is neither an all risk life insurance policy nor a short-term or long- term health insurance for your puppy. Petland will not reimburse or be responsible for any expenditure incurred at any veterinarian clinic other than **********************************. Medical treatment under this warranty applies to medical conditions clearly in effect before this puppy left this Petland store. Health conditions that develop after purchase which are not result of the puppies stay at Petland are not covered and are the customers responsibility... Fecal exams, vaccinations, dewormings, flea treatment, office visit fees, emergency hospital charges are not covered under this warranty. Costs for diagnostic procedures are not included in the 3-Year extended warranty and are the responsibility of the customer."

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21410660
  
  I am rejecting this response because: Im requesting refunds for all the vet bills  in the amount of $1485. To offered a refund of $89.44 is not only offensive but doesnt justify the  amount of stress and pain causing to my daughter watching her puppy struggling to breath. Furthermore, I have not received any discounts at the vet as they are claiming. They are basing their response under their limited warranty which doesnt addressed they sold a sick pet to me and many other victims. Its my understanding this is a common practice of Petland. I purchased the pet on 3/3/2024 she has been on antibiotics since 3/6/2024. Last night I spent another $552 on the puppy, she still having issue breathing and has been diagnosed with pneumonia. She is now on three different antibiotics and none since to be working. Her condition most likely pre-condition, hence she has surgery 2/7/24 which  store manager failed to make me aware of . The warranty does not addressed Petland scam selling sick puppies to the public. I took the puppy to the vet indicated above within 3 days of purchase and I was told the puppy was fine. However, two different veterinaries stating otherwise. I have provided all documents to prove my claim to Petland and ************************* Petland needs to be held accountable for poor business practices. 

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21410660
  
  I am rejecting this response because: Im requesting refunds for all the vet bills  in the amount of $1485. To offered a refund of $89.44 is not only offensive but doesnt justify the  amount of stress and pain causing to my daughter watching her puppy struggling to breath. Furthermore, I have not received any discounts at the vet as they are claiming. They are basing their response under their limited warranty which doesnt addressed they sold a sick pet to me and many other victims. Its my understanding this is a common practice of Petland. I purchased the pet on 3/3/2024 she has been on antibiotics since 3/6/2024. Last night I spent another $552 on the puppy, she still having issue breathing and has been diagnosed with pneumonia. She is now on three different antibiotics and none since to be working. Her condition most likely pre-condition, hence she has surgery 2/7/24 which  store manager failed to make me aware of . The warranty does not addressed Petland scam selling sick puppies to the public. I took the puppy to the vet indicated above within 3 days of purchase and I was told the puppy was fine. However, two different veterinaries stating otherwise. I have provided all documents to prove my claim to Petland and ************************* Petland needs to be held accountable for poor business practices. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 19 2024 I purchased a puppy named *** from Petland in Largo. Upon purchase I was promised 6 weeks in person training and the financed price of the dog monthly would be $89. When the financing company contacted me I was told the amount financed was $3495. The training was included in the finance which is supposed to be in person and now that its time for the dog to do training, I was told it is no longer in person and now on zoom. I also put $900 cash the dog was priced at $2000 according to the gentleman that sold me the dog. I would like in person training for my dog or the amount financed to be adjusted excluding the training because it is not in person. Theres no written agreement saying the training is via zoom. The written agreement states the training is in person.

  Business Response

  Date: 11/15/2024

  At the time of purchase, the customer was given documents with important information, which includes information on our business's limited warranty for the customer. The business has not done anything wrong, and has acted according to the limited warranty provided to the customer

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Petland Largo only verbally offered me $800 of the $3,312.46 hospital expenses incurred within a few days of buying a pet at their Largo location. Heres what occurred: On Sunday, January 22, 2023, I purchased an 11-week old female Multipoo puppy from Petland Largo. I bought this puppy for *******, my wife, who has been in a wheel chair for more than forty years. Upon bringing the dog home, the puppy couldnt stand up, eat, or drink. All she wanted to do was sleep. In less than 10 hours since purchase, *************************************, Veterinarian, ********************************** Largo examined the puppy. He said this dog is dying and needs to be taken right a way to the hospital. I took her to nearby Blue ****************** **********. She survived.

  Business Response

  Date: 01/09/2024

  At the time of purchase, the customer was given documents with important information, which includes information on our business's limited warranty for the customer. There are specific instructions for the customer in said documents, and requirements that must be followed for effectiveness of the limited warranty. Said instructions and requirements were not followed by the customer. The business has not done anything wrong, and has acted according to the limited warranty provided to the customer.

  Customer Answer

  Date: 01/14/2024

   
  Complaint: 21052222
  
  I am rejecting this response because: Since submitting my complaint to BBB, Petland offered me reimbursement in excess of four thousand dollars payable by bank check. However, the terms of their settlement are based upon confidentiality, and that is totally unacceptable due to the fact that *****************************, award-winning investigative reporter for WFTS-*************** in *****, *******, is giving voice to my complaint by seeking to hold the company accountable.

  
  Sincerely,
  
  *****************************