ComplaintsforBio Science

• Initial Complaint

  11/27/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Ordered based on internet info. Realized these were nothing but Vinegar Gummies, paid ******. Then the company automatically charge me another ******. I called them and said I didn't authorize this charge they said they would refund my money if I would return the items, they gave me a return authorization # RMAGULLED *****. I did this and never received my refund

• Initial Complaint

  11/01/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I was billed $199 for some cbd gummies and when I called to ask why because i didn't want to subscribe. I was told there was nothing they could do because the product was already shipped. That was in June 2023. They did refund me the $99 on June 25th but to date I still have not received any product. I originally thought I was ordering only one bottle but my account was dinged for $199. I got the product but until the second withdrawel thought that was that. I am on a fixed income so I had basically my grocery money taken.I would appreciate either the money back or the product.

• Initial Complaint

  10/23/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I thought what I was getting was a one time free bottle of the product from BIOSCIENCE CBD gummies. I received one bottle and tried them and decided I didn't want any more because I felt no difference after taking them. I received no more of the product. I recently was checking the monthly charges to my credit card and found that Bioscience has been taking out ****** each month without my consent.

• Initial Complaint

  10/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This ** keeps sending me bottles of their gummies, which dont work by the way. I keep returning them. They do accept them back no response to me. They send no information with the shipment, and I want them to cancel my information and STOP sending them. PLEASE CANCEL ME OUT!!!!

  Business response

  10/02/2023

  Hello *****,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $59.99 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

• Initial Complaint

  10/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I never agreed to any recurring charges - this don't even work. I was surprised that I received an 3 months- I was told that I would be refunded and shipments stopped.I was charged and received products without my permission $199 was charged several times- est cost I actually thought this was a one time thing-AS I mentioned to them before .

  Business response

  10/02/2023

  Hello,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $169.99 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. 

• Initial Complaint

  09/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  May 1st purchase was made online for $199.99. Prior to sending a second subscribed order I followed the online instructions to cancel further orders. I received email confirmation of the cancellation. Order #: 0429F0F969 On May 31 a new, unauthorized charge came through on my account ..I contacted customer support when the refund was not issued. They provided the following:We sincerely apologize for this matter. Based on the record, you were issued $199.99 refund for the second shipment of BioScience Keto + ACV Gummy on 07/24/2023 with the refund transaction number pay_ohh4b3uz2v7ubkbg4f2bjdvpmq.They went on to say: Refunded $199.99 for the charge on 05/31/2023 Transaction ID: ****************************** NO refund was issued. So I continued to inquire with multiple emails over weeks/months. I continued to ping over the coming weeks. I received this after again pressing for closure:August 30: We apologize for the inconvenience of your refund being delayed. Your concern has been escalated to our financial department who is in charge of issuing the refund. Kindly allow 3-5 business days for them to investigate and issue the refund if one has not been issued already. Thank you for your continued patience.Now on 9/14, I receive the following:After carefully reviewing your request, we regret to inform you that we are unable to issue a refund. We understand that this may not be the outcome you were hoping for, and we sincerely apologize for any inconvenience this may cause.

  Business response

  09/19/2023

  Hello,

  We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
  
  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
  
  We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
  
  Thank you for your understanding and patience.
  
  

  Customer response

  09/20/2023

   
  Complaint: 20613730
  
  I am rejecting this response because:

  My financial institution confirmed that NO refund was made to my account. The next step was for me to go back to the vendor and have them investigate which I have done.    There is a very lengthy email thread with their customer support team highlighting how they were going to go back and provide a transaction number for that refund which they have failed to provide.  No refund was issued and now the vendor is attempting to close the case.  
  
  Sincerely,
  
  **********

  Business response

  09/21/2023

  Hello,

  We do apologize for any inconvenience this may have caused you. Your account has been canceled after we received notification that you have initiated a dispute of the charges with your bank. Since you have filed a dispute, we are unable to issue any type of refund and will continue resolving this matter directly with your bank.

  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  
  

  Customer response

  09/22/2023

   
  Complaint: 20613730
  
  I am rejecting this response because:

  This company is missing the point altogether .   They owe me money that was charged to my account after the account was closed.  A closure that they continue to acknowledge.  I have had numerous communications with this companys customer support to no avail. 
  

  I seek a refund for money that was charged to my account for a product that was not delivered.  
  
  Sincerely,
  
  **********

  Business response

  09/28/2023

  Hello,

  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
  
  We've looked into the issue, and unfortunately, we can provide no further assistance on your account since you went through the chargeback process with your bank instead of working with us. I want to assure you that all your accounts with us have been closed. In this case, please do coordinate with your bank.
  
  Thank you for understanding. If you need anything else, let me know if I can help.
  

  Customer response

  10/01/2023

   
  Complaint: 20613730
  
  I am rejecting this response because:

  The information you have is absolutely incorrect. You informed me that a refund was processed. When I reviewed my bank account statement, I did see no record of such refund. I reached out to you first, allowing an opportunity for you to respond to my inquiry and I was told by you that you would do research to find out where the refund had gone. You responded back to me by requesting that I reach out to my financial institution to see where the refund was and it is only at that point in time that I did such at your request, to follow the process outlined. Now again, where is my refund? 
  
  Sincerely,
  
  **********

  Business response

  10/04/2023

  Hello *****,

  I hope this letter finds you well. We appreciate your taking the time to share your concerns with us, and we sincerely apologize for any inconvenience you have experienced. Your feedback is valuable, and we are committed to resolving this matter to your satisfaction.
  

  We have thoroughly reviewed your account and the timeline of events you mentioned in your complaint. As per our terms and conditions, customers are required to cancel their accounts within 30 days of their decision to discontinue our services. Our records indicate that we did not receive a cancellation request from you within the allotted time frame.

  The first communication we received regarding the cancellation of your account was on 08/03/23. Regrettably, this was beyond the 30-day window stipulated in our terms. We understand that there may have been circumstances leading to the delay in your cancellation request, and we sympathize with your situation.

  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.

  Rest assured, the account is canceled and you won't receive any further charges. 
  
  
  Thank you

  Customer response

  10/05/2023

   
  Complaint: 20613730
  
  I am rejecting this response because:

  Again, you are incorrect On July 24 when communications had already begun, it was that very day that you explained to me that my refund of ****** would be taken care of. I will reiterate, yet again that the only communication I had with my financial institution, was at your instruction to simply ask if they could see anything in my account. No case was opened with my financial institution, because you never issued the refund.  Your attempt to place the blame on me is unfounded.  
  This inquiry is not about a cancellation, its about being charged for products that I never received.  Ironically, it is only of late that you are stating that I am not due a refund. There were countless emails, referencing a transaction number and a refunded dollar amount BY YOUR ORGANIZATION yet today you cannot provide proof of that refund.  As you stated in emails - the refund was sent well then where is it?   Its a lie.

  I was promised a refund for products that were not sent to me and that is not right nor is it fair.   Your customer support team clearly stated they were investigating the issue because it resided with your organization. This has nothing to do with my financial institution, and your countless efforts to point in that direction are incorrect. This also has nothing to do with about timing on a cancellation Again do the right thing, please, and simply refund my money. It is not yours to keep.   

  
  
  Sincerely,
  
  ***************

• Initial Complaint

  09/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Not being refunded for a product I sent back to them.

  Business response

  09/13/2023

  Hello *****,

  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused. 
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 

• Initial Complaint

  08/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My wife tried a trial membership back in April 2023. We canceled after first month and they have continued shipping product and charging our card ****** a month. Contacted them today and the most they will offer back is *****. I want all my money back and have this fraudulent company exposed. The company address is po box ***. *******, ** *****. This.company also claims that ********* endorsed them and contributed funds.

  Business response

  09/04/2023

  Hello,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  Your account was canceled and refunded $59.99 on 08/31/23 as you agreed to keep the last order. As a one time courtesy, we went ahead and issued an additional refund $140.00 without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  
  

• Initial Complaint

  08/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Was charged on 8/2/223 for $169.99, I never reordered this product and was charged for something I never received! This company is a complete scam and looks like they use a subscription service that you have no knowledge of. Please refund my money ASAP and take ALL of my information out of your system.

  Business response

  09/04/2023

  Hello,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow **** business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  
  

• Initial Complaint

  08/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered gummies and was told one time fee **** then it turned into a subscription for ******. Sent them back to ** but never did get money back What a scam

  Business response

  09/01/2023

  Hello ****,

  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $129.99 today. You should expect to see the credited amount in your account within the next **** business days.
  
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩