Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aside of other issues I've been having since this management company arrived to the property, I am now dealing with a rat infestation in my apartment. I've exhausted all my ways to respectfully address the situations and have gotten no response to the point of me contacting there management company ymp realestate for the last 8 consecutive business days. The first ****** I got through to told me he didn't know why his number was still connected to them cause he no longer works for them, but was kind enough to give me another number wich no one answers to. I continue to leave messages with HR and a supervisor named *** answering service there and have gotten no response from either of them as well.

  Customer Answer

  Date: 12/13/2024

  I am still continually being harassed by this management. My husband was working at the time he came in his truck to bring me groceries and put a bottle of oil in my car. Shortly after that I received a text message on my phone that no mechanical work can be done on premises effective immediately. I also received text messages asking me if I was writing reviews under another name. To which I responded now I write my own reviews under my own name and my own email. And yes I have a review in ****** I would like bbb to look at as well. Just to understand the prior issues I've been dealing with with as well with this company.

  

  Business Response

  Date: 12/31/2024

  Good morning, 

   

  I apologize for the issues regarding communication. My VP of Operations will be contacting you soon.

   

  Thanks!

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from the Grand Court Lakes Apartments managed by this company last April (2024). I left the apartment spotless and had the receptionist and another employee from the maintenance department do a walkthrough to verify the condition of the unit. It was the end of my lease and I gave proper notice of my intent to move out. They are now avoiding me and haven't returned my deposit of $2,700.00. They are ignoring my emails and calls. Two weeks ago someone from their management office called me and said they are waiting for the accountant to issue the check but so far, NOTHING. It is my understanding that in the State of Florida they can hold the deposit for 15 days until they can check on the condition of the unit and if there are any repairs to be done. In my case as I said before I left the apartment, spotless, recently painted, etc, and inspected by their staff. I do have a bunch of pictures to prove it.

  

  Business Response

  Date: 06/10/2024

  Good morning, 

  This check has been ready since 05/31/2024. Our accounting department was in communication with the former resident, and she said that she would pick up the check at our office the first week of June. She has not picked it up. If she would like her check to be mailed, please let provide us with a valid mailing address, if she wants to pick it up, please just stop by our corporate office.

  
  thank you, 

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reason for this dispute is the account does not belong to me. I do not have a lease agreement on file for that year. At this time I was living in a completely different state. Attached will be correspondence showing I was living in a different state and the last renter agreement signed by me.

  

  Business Response

  Date: 05/24/2024

  To Whom it may concern,

  ***********************, lived at **** Towers for over a year and was evicted on 8/28/2023.  Her lease is attached. We feel this is a frivolous complaint because she was evicted for non payment of rent.  Please remove this complaint.

   

  Thank you YMP management

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21752051
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

  The leasing agreement submitted by both parties clearly showed the leasing to the unit was over. The none payment of the unit did not come in until after, which does not hold me responsible but the current tenant at that time hey failed to do a leasing agreement with. 

  Customer Answer

  Date: 05/29/2024

  Reviewing the renter agreement it look like none of the dates are adding up and I never renewed my lease so how would my signature date no match the leasing duration dates which are date a year before my signature dates. I looks as though the apartments are trying to cover their tracks of not signing an leasing agreement dates. The signature look computer generated.

  

  Business Response

  Date: 05/30/2024

  In her attachment she sent an email but did not send a response from Management, per the lease agreement if you're not renewing you have to turn in keys and submit a forwarding address for the security deposit.  She simply stated who is going to live there, you cannot sublease an apartment to anyone without approval and a roommate release addendum, additionally we did not even know who she mentioned in this supposed email.  If management would have approved the change the new tenants would be listed in the system and a new lease agreement would be generated.  Unfortunately, since she did not remove herself from the lease in a proper way and just let some people move in with her still listed as a leaseholder, she did brought this upon herself.  

  Customer Answer

  Date: 05/30/2024

   
  Complaint: 21752051
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against this rental property because it has been over 3 months that they have discounted mail to the property.Residents were not made aware in advance to make other arrangements to receive their mail.An email was sent out to residents that the mail would not be mailed to the property due to the replacement of the current mailboxes. Because they were being broken into. However, mail was not being delivered 2 weeks before the email from management. Residents now have to go to the post office to retrieve mail and are inconvenienced by this situation. It has been over a month and the mailboxes have not been replaced by property management and there is no update on when that would happen.

  Customer Answer

  Date: 03/21/2024

  Notice: in regards to mailbox.

  

  Business Response

  Date: 04/22/2024

  *****,

  It was good speaking to you this afternoon. We do not manage the property located at **************************************************************** 

   

  Sincerely,

  *************************

  Customer Answer

  Date: 04/23/2024

  Good Afternoon,

  That response if false.

  Here is the website link that is associated with YMP real estate.

  ****************************************************************

  and it is managed this porterty and other porterties in the ************* area.

  BOARDWALK AT INVERRARY
  ****************************************

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21447808
  
  I am rejecting this response because:

  That response if false.

  Here is the website link that is associated with YMP real estate.

  ****************************************************************

  and it is managed this porterty and other porterties in the metro florida area.

  BOARDWALK AT INVERRARY
  ****************************************

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/07/2024

  Good morning, 

   

  I hope this email finds you well. This is to formally clarify that we do Manage the property located in ************************************* called "Boardwalk at Iverrary" however, upon reaching out to our property manager, we do not have any records that ***************** is or has been a tenant at this property. 

  Warm regards, 

  *************************

  Paralegal

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived next door to neighbors who experienced consistent domestic disputes. The cops were called more times than I can't count. The domestic violence came to a head in December 2022 when the tenants deliberately set the unit on fire, and succumbing to the fire in the process. Everything I suffered a total loss of everything me and my daughters owned. Management at Branson Creek commons assured me they would look into routes that could help me. They moved me into a ***** infested unit with considerable maintenance issues, and they raised my rent in the process. The unit was uninhabitable, I had to move away, and I still continued paying rent even though I didn't live there anymore. This was brought up with Management as well. To make matters worse, I deployed overseas as of Jan 14th, 2024, and the Management still did not care, and they still have been making me pay rent. I had to get counseling to help cope with my neighbor dying in a fire that nearly killed me too.

  

  Business Response

  Date: 02/23/2024

  Response to complaint 21319379
  
  This office has no record of receiving any complaints concerning domestic disputes for the afore mentioned dwelling. 

  
  The cause of the fire was ruled suicide by fire and started outside of the apartment, unfortunately,  it did spread to the inside of the unit.  The damage to the complainants unit was not fire, but instead; water and fire department damage.  ************* was on site at the time of the fire to offer any assistance needed by our residents affected by this tragedy.  The fire happened on 12/13/2022 at 5:30 am and the complainant was relocated to his new apartment that same day.  The new unit in question was a ready unit completed 12/2/2022. 
  

   

  Unit issues.  The complainant was given a move in inspection on 12/13/2022 which was never returned to the office noting any issues with the unit.  The resident did call a work order in on 1/9/2023 (attached) for pest control and it was completed that same day by our pest control company.  The list below is all work orders called in to date in chronological order (all attached).
  

  5/23/2023           AC not working                 Completed 5/23/23
  6/20/2023           AC not working                 Completed 6/20/2023
  7/24/2023          Pest control                        Completed 7/24/2023
  7/25/2023           Plumbing                             Completed 7/25/2023
  1/22/2024           Power out                          Completed 1/23/2024
  

  I have also attached an email chain between the complainant and the office starting on July 28th 2023 addressing the concern of a pest control issue, with our response and the steps we wanted to take to resolve the issue.  We again reached out to the complainant on 8/2/2023 about the issue with no response.  The complainant did not have any further conversations until 1/17/2024.  A second email was sent by the complainant on 1/22/2024 (attached).
  
  Please feel free to reach out with any further questions you might have.
  
  Thank you
  ******************

  Customer Answer

  Date: 02/23/2024

  Can we address me having to pay rent while deployed overseas on orders? 

  Customer Answer

  Date: 02/23/2024

   
  Complaint: 21319379
  
  I am rejecting this response because: It's Branson Creek formally known as Cambridge Arms. Didn't expect anything else. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been without a/c and heat for 12 months. I was never rude and I was very patient. Its been up to 90+ degrees inside my apartment and Ive put in 3 work orders. The property manager ************************* became very rude and nasty when I asked for a constructive eviction, discount or a new apartment. They have lost my key that the office has, which is a risk for my safety because they dont know who has it. The maintenance men have put in a false work order completion, they didnt even have a key to get in. When I completed a walkthrough of the apartment, me and an office worker both noticed the a/c did not work. She immediately put in a maintenance request. A worker came by and said it was fixed. The problem was still there. Since it was beginning to become fall weather, I left it alone and bought a couple of fans. In the winter I noticed I did not have heat either so I bought a mini heater. As soon as the summer hit, my fans were not cooling down the apartment. I then put in another request on 6/1/2023, a maintenance man named *** texted asking when Id be available. I let him know and I never received a response. He didnt even come by. Once 14 days had passed he falsely reported that he worked on it and it was fixed. He had no access to my apartment, due to not having a key! I then put in another request 7/13/23 once I was convinced to renew. I did not get anything until mentioning legalities. The a/c filter had not been changed since 2013 and I had to tell the maintenance guy that. *** had a gun flashed at me, I went to the office to ask if they could see who did it (since cameras are right in front of where it happened). She said no, and asked if I remember what he looks like. Thats when I realized the cameras are fake. Theres been multiple carjackings, gun shots at night, and even a murder a couple buildings down from me. I tried to get in contact with YMP but no one answered the phone. I pay my rent on time each month and never gave them any issues.

  

  Business Response

  Date: 07/25/2023

  Our Property Manager, ************************* responded with information regarding this complaint: 

  I believe the resident called on 7/24/203 upset the A/C was not working therefore, I reached out to maintenance and was informed of the key issue.  I then emailed the resident who happened to be home and had ***** go over right away. It was low on Freon which we added and was working when the technician left.  I have reached out to the resident offering to change the locks and to confirm the A/C is working properly but have yet to receive a response.
  
  I have reviewed the work orders and found KLM Heating and Air Replaced the capacitor on August 10, 2022. ***************** moved in on August 5, 2022.  The next work order for the A/C was not mentioned until 6/1/2023 - notes state we visited the home on 3 occasions asking for Mrs. ******* to contact the office and that we were unable to enter.  Unfortunately, maintenance closed out the request due to the resident being unresponsive.  
  
  On 7/13/2023 another request was placed online by the resident stating the "The air blows out, but the apartment never fully cools".  
  
  ***************** also mentioned that her flooring needs to be replaced, I have asked for a time to visit her home to assess the condition of the flooring but have yet to hear back.  

  Customer Answer

  Date: 07/26/2023

   
  Complaint: 20370090
  
  I am rejecting this response because:

  The property manager is not telling the truth. When the work order on 6/1/2023 was put in, 6 days later *** the maintenance man texted me asking when I would be available, I told him. He did not respond but read the message (as you can see in one of the attachments I submitted originally). I did not receive any other communication, no one returned to my apartment. *** attempted one time in total to communicate about the 6/1/23 work order (which is when he sent a text message). Also the "air blowing but not cooling" comment on the work order was because I'm not a hvac worker. I was trying to describe what was going on because the previous hvac worker stated air was blowing (8/10/2022) so he stated it was fixed. My work order on 6/1/2023 stated "The a/c seems not to be working. Air will blow out of it barely, it's hot" I only put that there because only a very small amount of characters could be put in; but in the notes at the bottom, I wrote "The apartment typically feels however it feels outside, even with the a/c on it can get up to the 90s in the apartment", which shows how critical the issue was. The true issue was the a/c filter (I sent in an attachment in my original complaint). The worker who came in 7/24/2023 originally told me my a/c was not working because it was "frozen". I told him the air filter had not been changed since 2013. He then came back with items to switch the filter, which was the only thing wrong with the a/c. The maintenance man even stated that would make sense on why I didn't have heat in the winter. The 6/1/2023 work order should have never been put as completed if it was not. The ******** tenant laws show the landlord/apartment complex has a *** of 14 days to complete work orders such as hvac. 6/1/2023-7/24/2023 is more than 30 days. I've spent over a month in the summer without air conditioning, it affected my asthma (which I let the property manager know and he did not care). I had to miss work and go to the hospital multiple times due to extreme heat in my apartment mixing with my asthma. I have not had the full value of my apartment for a very long time.
  Sincerely,
  
  ********************

  

  Business Response

  Date: 07/28/2023

  Our Property Manager, ************************* is intent in addressing all the issues, this is his response:

  *****************, 
  
  I understand your frustration with the situation and assure you we are working to resolve your concerns.   We have set a plan in place to visit your home and address any issues you feel have been overlooked. I do apologize for the miscommunication between you and my previous maintenance supervisor and will do everything in my power to correct and or repair any item in question.  I look forward to hearing from you.
  

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant at *************** Apartment in *****,** Ive been trying to get in contact with someone in corporate and I was told I will be called back and no one ever returned my called and i spoke on the phone with someone. I have been having problems in my apartment for months now. There are constantly problems now Ive complained about my roof leaking form months and nothing had been done I have the photos and emails with management about it. Tried to pay my rent and it was behind because Im single and trying do everything on my own. Well when it was 2 months I was trying to pay my rent and was told no. the leasing agent wrote on a paper to tell Mr. **** that i had $3200 in money orders. Backing up to days prior my next door neighbor started a fire and it came to my apartment. Since then which was May 14th I havent been in my home, I slept on family members floors, and had to get a room for 2 days provided from ********** Well in the mist of sleeping on floors and asking him can I transfer my apartment because of the fire he told me he would look into it because there wasnt any opening until June only to say no because the balance. Since then its been raining and Ive been checking on my things and every day I went back it was worse since before the fire, now theirs a hole and now there is mold in the apartment as well as the apartment under me and he is allowing them to live in there with an ac vent and a cord running from the apartment building next door. He wants to fix my base boards and the hole the fire department made to put out the fire and put me back in there instead of giving me a new place to live like hes doing my downstairs neighbors. He told me around the 20th that I can leave and break my lease without penalty before the 31st which is short notice. Well since he doesnt want to change my apartment I want to move so I told him since he said no penalties. Soon as I said I was leaving he said I will get an eviction and a balance owed meaning I wont be able to find anywhere to stay . Which I wouldnt even leave if my apartment was fixed. They still havent started on fixing anything and any time I ask he never gives me a date, an approximate date or any really good update of when I can be in my place. Yet theres mold and a hole in my ceiling. He got nasty with me saying he put my notice to leave by the 31st and will change the locks on me. None of this wouldve been an issue if he gave me a new place like he doing the neighbors when I asked first Ive been talk to him since the fire first happen. I dont feel I should be penalized when he gave me the option to leave because he didnt have anywhere for me to go except the model which has huge cockroaches. He claims ** only doing this to get out of a bill and that far from the truth Ive been with this apartment for 6 years now. Ive lost money at work because I was sent home because I smelled of smoke twice and lost all my food in my fridge from no electricity, half my property I had to throw away and havent been in for more than half the month. I just want to leave at this point but I dont want an eviction but cant see how he expect for someone to live in a messed up apartment like that I need help! And Im trying to not take it to a lawyer. Thank you !

  

  Business Response

  Date: 05/30/2023

  The resident has had an ongoing history of delinquent payments. Right before her lease renewal, the resident paid her past due balance online. The payments were returned by her bank as NSF. The resident has made no attempt to pay anything since February. We do not accept partial payment, which is what the resident attempted to bring into the office recently. The resident owes $3344.29 as of 5/30/23. The roof on the residents building was recently replaced and after the fire occurred, it is possible that the firemen pierced the *** membrane, causing a leak in the unit. The resident was provided with a unit to live in temporarily and was told that we have another unit available in mid-june. However, her current unit may be back to normal by that date. We are waiting on the electric to get turned on by ***** Electric, after *************** replaces damaged wiring and the permits are approved. The resident was also told that if she owes over $4000.00 to our property, we can't give her a new unit and she would need to go back to her original unit when deemed safe. She has our model unit to reside in until then. The resident felt she should not have to pay her past due rent, due to the fire. Management offered the resident to vacate the property, without paying the termination fee and insufficient notice fee. However, she would still have to pay her past due balance to avoid going to collections. The resident agreed to vacate on 5/31/23. She contacted management on 5/30/23, stating that she would pay $3144.29 and turn in all keys on 5/31/23. Management has agreed to waive two late fees, as a courtesy. The resident understands that her deposit will be processed according to standard moveout procedures. She will owe her final water bill, that will be deducted from the deposit and any damages outside of the reported issues or the damages causes to the kitchen wall, from the fire department. The resident stated that she left spoiled food in the refrigerator, because she is scared of maggots that were on the food. She was advised to remove all personal belongings and to ensure the food is removed from the refrigerator. See attached email from resident. 

  Customer Answer

  Date: 06/05/2023

   
  Complaint: 20118417
  
  I am rejecting this response because: I know this is **** the same person who made the situation worse. A new apartment was not offered to me at all until I was already told I can move WITHOUT penalty which he he took back after assuming I wasnt paying the $3144.29 which his leasing agent ***** hand counted $3200 in money orders when trying to pay my rent 4 days prior, they had an issue with that and I didnt want to give you that then because this is an ongoing issue with my roof which I complained and have photos and emails as well complaining about it is before the fire dated all the way back to November 22,2022! The fire was nowhere near where the leak is at the fire was by the kitchen made from a hole behind my stove and above the stove because the next door neighbor, the huge hole and leak is in my living room in a whole other section of my house. I asked **** when I pay the amount owed can I get a new unit the answer was ALWAYS NO It wasnt until it was already a day after my move out date and I showed him pictures of mold in my apartment and I told him about my attorney where he claimed I could stay and get a new apartment after I pay which is him trying to clean his mess and my being late on my rent has not always been an issue I had one time when I was under eviction and I paid all funds the same day I was served in which I NEVER received a notice from the office which I needed to withdraw funds because I had issues that month in which the staff never closed that case after payment and that was in August 2022 and this instance is the neglect on the apartments,I had puddles of water in my apartment ruining my stuff , which caused mold in my house and downstairs neighbors house. As far as the maggots I father cleaned the fridge out I told him I was paying you all so I can find somewhere to go and needed my deposit back. He cleaned it and I have photos and videos of that as well. I always intended on paying so I could live until **** reneged on everything and started talking unprofessional to me, I just rather give the money to the courts deal with the courts. **** is never there all communication through emails which is fine because now I have evidence and will see you all in court. This place is horrible old apartments and not worth the money and all they do is put band aids on problems and never fix them and really the only person does a great job there is ***** and some maintenance. I never wanted to leave cause who likes moving but I refuse to stay in a health hazard 

  
  God bless,
  
  *************************

  

  Business Response

  Date: 06/06/2023

  The resident was given the option for a unit, when it could be avail, in June. She was told, that if she did not pay her rent current, which she would be behind $4,418.29 at that point. We at no point refused to transfer this resident. The resident was not living in unit 201, while any evidence of excessive moisture was present. The photos and "Proof" the resident claims she has, are photos taken after the fire, and the unit had been sitting with no power for 3 weeks. No excessive moisture was present prior to the fire. Attached are photos of the roof above unit 201, where the fire damages the brand new TPO, that was installed a few weeks prior to the fire. The damage caused leaks in the ceiling. The resident was not living in the unit during any hazardous conditions. The resident was given funds from the ********* ($370.00) and *************** provided her with a furnished unit to reside in, until either unit ******************* if she paid her past due $4,418.29, we would have transferred her to another unit when available in June.  

  ******************** did not bring in the full amount owed, she brought in a partial of the balance, and that is why her money orders were not accepted. I then spoke with ******************** and agreed to remove $200.00 from her balance as a courtesy. ******************** never once brought in the full amount owed. On 3/30/23, ******************** emailed me, and stated she would be dropping off the keys to the unit on 3/31/23, and would also drop off the full balance owed. Attached are the emails where the resident stated she would drop off the money orders and then requested another full day. When ******************** requested the extra day, I stated that we can give her the extra day, as long as she pays her past due balance. The resident refused to pay the balance and stated, "Yeah, that's not gonna work. What are ya'll gonna do, kick me out?" ********************, was advised, that if she's not sticking to the original agreement that we had, then we would have to charge her for terminating her lease, according to the lease agreement. ********************, failed to honor the agreement and has been billed accordingly.  

  *************** and Management have made every attempt to accommodate ********************, prior to and after the fire occurred. It is clear, that the intention was to not receive a new apartment, but ******************** did not want to pay the balance owed to the property. As stated previously, ******************** has a history of being delinquent on her rent. As of September 2022, the resident was behind $3354.20 and given the opportunity to pay and remain in her unit.  

  *************** rejects any claims that ******************** was not treated fairly and accommodated above and beyond our ability.
  

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20118417
  
  I am rejecting this response because:

  Everything he is saying is a lie and the proff is dated prior and after the fire but Im not going to go back and forth on here because Im still dealing with the same person who think they know everything I will just let the court settle it and I dont owe no $4000 because I left and besides havent been in my apartment since May14you can cancel this report and will see you in court goodbyeyou cant even reach anyone in corporate just like you cant reach **** so God bless and I will see you all in court with this old proof I have and a new unit was never offered to me until all of my items was already moved out and I spoke on taking legal actions so you can use whatever words and things you think you know I have proff to back what I have to say

  
  Goodbye 
  
  *************************

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out October 31, 2022. I was supposed to have gotten my refund in 3 to 4 weeks. It is December 9, 2022. I still have access to my online portal. I logged in to pay my final water bill/sewer bill and seen that it had already been paid and actually taken from my security deposit. The paperwork says ************************* completed my move out and charged my final bill against my security deposit on November 10, 2022. I was told that on November 15 they physically mailed the check out to me, however, In less than 24 hours it will have been one entire month since this process was completed. I am well beyond the 3 to 4 week timeframe and I have not received my security deposit back. I keep calling the office to have them resend the check or at the very lease have the check sent to the office and I will pick it up in person and they keep telling me that the only way theyre going to resend the check is if they get a return/rejection from the post office, saying that their mail was returned back to them. It has been a month. They have made no inquiry with the post office. I called the post office. They dont have any way to track down in an individual letter with no tracking number they say its may have been delivered to a different unit in the building. I have not gotten the check is the point its been over a month resend the check I will pick it up from the office or send it with a tracking number I have things to do with my money and when I paid my security deposit it was immediate I did not make you wait 3 to 4 weeks. You have exceeded the timeframe and I have not gotten the check. It should not take the post office sending you a rejection letter when it clearly is lost in the mail and Im telling you Day after Day call have to call that I have not received my security deposit back.

  

  Business Response

  Date: 01/05/2023

  Please be advised that **************** cashed the check on 12/15/2022. A copy of check#****, $1,094.10 cashed on 12/15/2022 is attached. Thank you.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** lived here for 2 years and Ive seen more than three different property managers came. The first incident I had was around late 2021 when I almost got killed by criminals breaking into cars and I walked out at 5am to my car and I was almost shot. They begged me not to *** them, they promised to even take off some rent, that never happened. The exit gate was broken that week and thats how four people was able to get in and smashed about 20 cars stealing valuable items that early morning. Next incident *** had mold on my walls clothes and shoes. I reported it to the management they advised I had to also inform corporate. I ended up having to file a claim with my insurance for the value of the possession. They tried to blame it on me for not letting enough ventilation in, to which sounded like BS when they told me that other residents are expecting the same is***s. Still til this day I still have mold is***s. Recently for four months now, ants and roaches came out the blue, I never had is***s with pest any time during my life. ***************************, who is the new Property Manager attempted to put the blame on me and claim Im not cleaning behind myself, etc. I was quite shocked, but hey thats corporate for you, they never want to take the blame.. and First off hes doesnt talk to you like youre a human being, hes rude, hes negligent, and has this sassy attitude whenever you approach him of what you have history of. He blames you for causing the mess and destruction, which I dont understand since the previous managers acknowledged the is***s. Then theres lack of empathy, lack of concerns. Waking up other residents 6AM in the morning to renovate other units and you hear the loud noise early in the morning. Now they have having a water leak is*** with ever unit ending in 3. Apparently some unit on the 9th floor is leaking down water and the water got so bad that it flooded my entire floor, 3 times already. Mold and more mold is***s. Im done, last straw.

  

  Business Response

  Date: 12/29/2022

  Please see the *** attached highlighted with numbers to make the answers easy to understand.

  1. Maintenance has gone multiple times to this particular apartment and never found any sign of mold anywhere (see pictures attached as proof)
  2. The apartment renovation process starts at 8 AM Monday - Friday. I was never notified of any of our contractors working at 6 AM
  3. This was a water leak caused by ********************* when they were installing the water meters. This issue was resolved by maintenance within hours.
  4. "3 times already" : Not true
  5. No mold was observed in that apartment.

• Initial Complaint

  Date:10/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to rent apt from out of state . I went by the pictures on website as well as the description of amenities. Upon paying application fees , deposit as well as other fees I arrived in ** to see a nasty property with trash and furniture strewn everywhere. All three pools had moldy dirty water in bottom .They were not able to show me the apt I was renting until move in day even after asking several times. No grass, no dog park , no playground as advertised. People loitering on stairs . Was told undergoing renovations. Spoke to a resident and was told no pools since shes lived there and always trash and furniture laying around. Model apt had dirty stained rugs and awful smell coming from vent . Refused to return deposit.

  

  Business Response

  Date: 01/05/2023

  We are happy to return any deposit she claims have paid. First we need to know what property it is, if she does not know the name of the Apartment, then she needs to provide an address. Our properties are all well taken care of and we are sorry she feels and experienced otherwise.