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Business Profile

Apartments

Cypress Grove Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While Tenant is sick from mold mildew, Please be advised *** police reports are filed today against the maintence and management of cypress grove apts for attempts to break into my apt, with a crow bar and they damaged my personal lock, furthermore they violate tenants rights without giving notice to tenant before going into my apt. Furthermore they have a history of telling lies being dishonest , harrassment, stalking, hacking , and threats and their lead maintence *** said we dont need to give you a notice and disrepected me its all on video. They wait for me to leave the property to do this because i filed a lawsuit against cypress grove apts for exposing me to mold and mildew, water leaks and mold spores which caused me to have Upper resportary infection. Furthermore they failed to repairs causing my section 8 to violate on inspection with broward county housing authority , then cans and stuff thrown at my windows, pounding on my floors and blasting music noise distrubances , and i know which maintence *** did it because i was home and this multiple attempts. There are multiple police reports on this matter. ******* is filed against the owner. See you in court

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cypress grove apts complaint Lauderhill Florida Police Report Filed Officer ***** Since 09-06-24 The tenant B208 continues to harass and disturb tenant ******* **** in b308 by throwing things at his windows and banging on his floors and hacking his phones and services using ******* wifi and calling him and having others call him a a****** and threats to assault and do harm , police reports filed on his matter and management refuses to do anything about it and repairs are denied and section 8 inspection will fail On Oct 17th 2024 and payments will be suspended by broward county housing authority for B308 until repairs are completed and yes we agree lease will not be renewed , Furthermore any damages done to the windows of B308 will be paid by the tenant B208 who's throwing stuff at the windows Any questions contact Attorney ****** **** Law at ************. This matter is now before the judge as well. If the harassment continues a civil lawsuit will be filed against Cypress Grove Apts , and the tenant ,Do not contact Mr **** , you contact his attorney.

  • Initial Complaint

    Date:03/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Police report **************. ****************************. Ongoing noise disturbaces banging on my bdrm and kitchen floors at 3am on Sunday 03-17-24 ,when police confronted them she lied to police saying a untruthful story and her b.f or man is also involved, they also stalked me at police station and they mocked me for making police reports this matter is now with *************************** and HUD .I'm requesting a order of protection at court house on this matter any questions ask for officer *** or ****

  • Initial Complaint

    Date:02/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter was hurt by a jagged edge door on the ********. I reported the hazard to code enforcement and they violated the ********. The asst ******* did not get the hazard fixed by the reinspection date of 1/25/2024. The ******** was issued a summons to appear in court on 1/25/2024. The asst ******** ******* issued me a retaliatory non renewal for the same date 01/25/2024.

  • Initial Complaint

    Date:01/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is not a safe place to live but im stuck here for 1 year . i dont want my apt robbed nor do i want to be shot nor assaulted i was stalked here at this resdence by spanish people that put me on tik tok

    Business Response

    Date: 02/16/2024

    As of the date that the compliant was made, no one from the Cypress Grove Staff  had received a complaint from ************. We were not made aware of any issues. ************ was a new move in, apartment passed inspection and the apartment was viewed by ************ ( and approved ) prior to him signing the lease. Directly after the complaint was made, contact was made to ************ in regards to his complaint to the Better Business Bureau and he stated he was unable to contact the office, this is the reason that he went to these measures. ************ received my email address on this day and advised that he can reach me if he has any concerns  in regards to his apartment . The concerns that were mentioned has been addressed and rectified to **************** approval. ************ has not made any contact to express any concerns in regards to the initial complaints or any thereafter. 

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Property Manager **** and caseworkers of homeless task force , ****** and ******* took advantage of my homeless situation putting my physical health at risk now I'm serious sick , the apt B308 has serious health code violations and should have never passed section 8 Hud inspection, The ** unit and boiler and air vents ,ceiling fans , and walls and exhaust fan in bathroom and cabinets all infested with mold , dirt, dust , smoke etc and *********** because very sick in the apt coughing up mucus , running rose sneezing, sore throat and chest congestion headaches and dizziness, etc possibly covid . So ** is shut off and it's hot in here at ***** degrees also front door rotted with termites needs replaced as well as other minor stuff in apt . I am disabled and I have amatha with asmathic attacks due to allergies and this is not right I may even have covid now . Tried calling office no one answers phone nor returns voicemail or calls and maintenance voicemail full. I'm seriously thinking of reporting this to health department and I've requested a new inspection with HUD . Your website won't allow me to up load pictures

  • Initial Complaint

    Date:06/08/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have two issues with the property owner. I moved into a two bedroom two bathroom apartment. I have recently had issues with the roof continuously leaking water from the above apartment into my apartment and when someone comes they just do a quick fix and go. I noticed the roof pealing recently and beneath the paint is black mold I see growing. I am concerned for my health of me and my children. I am also concerned this issue will never be resolved because I am not getting any help for my problems. I also have my master bedroom bathroom that's having issues with plumbing and it's been weeks and nobody will come to fix the plumbing in the master bedroom. I'm paying for a two bedroom two bathroom apartment but there is only one shower that's available. These two issues are the problem and seem to just get looked over whenever I request a work order.

    Business Response

    Date: 07/05/2022

    Hello 

    I asked my maintenance coordinator to reach out the resident so that myself along with a maintenance technician can go to the unit to access the issue. I was advised that he was out of town, and he did not give a return date. I then reached out to the ********** to ask if we had permission to enter the unit without him being present. He was very disrespectful and really did not want to hear anything that I had to say. We basically ended the call with him saying that when he gets back in town, he will call the office. This is MY second attempt with trying to enter his unit.

Cypress Grove Apartments is NOT a BBB Accredited Business.

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