Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car is a 2023 ***** traverse that I bought November 23, 11 months ago and approximately a few months after buying the car I started experiencing problems with it the car started making weird noises and driving horrendously the car started sounded like it was getting louder when I gas itll lag and when Im at a red light the car would cut off on me and make a noise I brought the car in to get it looked at and they held my car for 2 months to get it fixed they released my car I get my car back and its doing the same thing the car came in for the same thing twice already im aware of the lemon law and think that Im a perfect candidate for the law . I dont want any problems I just want my car so I can go back and forth to work and take my 89 year old grandma back and forth to dialysis. Ive been experiencing these problems I just want another car and the company is giving me problems and theyre giving me the run around. Looking for help with the problems Im experiencing with them and I just want another car Im stressing to much over this same car with the same problems over and over I pay my payments on time and I dont give them no problems and Im just expecting the same courtesy of them taking care of me.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 3, 2024. I brought my car in because my check engine light was on. They told me they would have to do a diagnosis after about 5 to 7 days of waiting. They told me it was my transmission fast-forward later to almost a month October 2024 they're saying it's a whole bunch of other stuff that's wrong with my car and they're trying to scam me out of $600 I tried telling the advisor that I have extended warranty on my car. He claimed that he called the extended warranty but he's telling them the wrong things that's wrong with my car so it does not get covered so I have to pay out-of-pocket I honestly don't think they know what they're doing at my car has been there for over a month and the problem still not fixed I will be making a complaint with the attorney general as well because they're trying their best to scam me and that's not right ******** does not want to do his job. He is a liar and they are a horrible company. I don't understand how they're still open.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June *********************************************************************************************************************** the $7,500 Tax credit. When I went to the appointment I was placed with *** (sales employee). Right away I made it very clear that I'm looking to lease an EV and that I needed the incentives that they were offering online on the ****** website and *** CREDIT OF $7,500. After we settle for a car, we go through financing and several multiple chances where *** could have let me know that the car WASNT GOING TO QUALIFY FOR THE *** CREDIT. *** stated as I was about to leave the dealer in the new Equinox EV "I WASN'T GOING TO SHOW YOU THIS BUT THE *** DOESN'T QUALIFY FOR THE CREDIT YOU WERE LOOKING FOR."Instead of *** telling me to go inside and speak with a manager or someone who can better explain the situation that i'm in now after signing finance papers; He proceeds to let me leave the dealership.I was called by the dealership on July 1st to see how everything went and I told them what happened and they said that they would call me right away because they understand the problem. I was never contacted back. I took it upon myself to start calling the dealer. I was speaking with *********, an employee at *********************** of Lauderhill and she listened to me and said she would call me back in the next couple of minutes. She proceeds to not return my call. When I called back and was transferred to her she did not pick up any of my 4 phone calls and let it ring endlessly. After getting frustrated with the situation I asked for a manager and was placed with Sales Manager *****. After ***** Listened to me, he continued to sympathize with me but states there is nothing to do. He proceeds to offer me a free oil change or a free tank of gas. I state to him those two things are useless for an electrical vehicle.A report has been filed with FLHSMV (Florida Highway safety and motor vehicles) and have taken upon myself to contact Grieco *****************

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2018 Chevrolet Silverado 1500 with ****** miles on it on March 18.. After having the vehicle only 2 weeks, I noticed issues with the truck shifting. I took it to a transmission repair shop and was told the transmission would have to be rebuilt or replaced at a cost of $5.200. I called the dealer and left messages and never heard back. I then texted the sales manager and did not get a reply. (The saleman was ********************* and the manager was **********.) When I test drove the vehicle they only took me around the block so it didn't get up to full speed so I didn't notice the problem. I went on vacation right after I got the truck so didn't drive it much the first week. I'd driven only a couple of hundred miles when I noticed it was really having issues shifting. I only drive 10 miles to work so didn't drive it much. This had to be a pre-existing condition that the dealership did not disclose. I did not drive it enough to do any damage to the transmission. I put $15,000 down and financed the remaining balance of approx. $18,000. I'd like the dealership to fix the transmission that they didn't tell me needed repair when I purchased the vehicle.

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently went to purchase tires from the dealership. They was running at special advertising by three get one tire free. I purchased the four tires, and at the time of check out the supervisor said that they was not supposed to be running the special they dont know why they are advertising it, on Tuesday, January 16 I talked to ****** my service provider which stated that they would reimburse me for the tire that they had to put it in through corporate office and I should receive a check in the mail within 5 to 7 business days here we are in February on the 14th of 2024 still no check call left several messages left a voicemail on the supervisors answering machine.

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am making their *************** aware of Service problems with a brand new 2023 ***** equinox. On June 26/20/23 my vehicle was brought into the service department after the defroster went out and the car was leaking water which damaged the floor panel. The problem was fixed and the rugs were replaced.On approximately August 13th I was driving with my elderly mother and granddaughter when the whole steering column gave out and I received a message on the screen stating steering assist not working drive carefully. Thankfully the car broke down basically in front of the dealership, so I was able to carefully maneuver the vehicle to the dealership. It has been almost three weeks and my vehicle is still not fixed I am constantly told that the part is on national back order. I was given a rental which is not comparable to my vehicle which is causing issues with my knees. When asked if they could trade the vehicle or replace my vehicle with a another working vehicle, I was told that I would have to start a whole new contract and my car payments would be about $1000 which is truly unacceptable. I would like my car replaced due to it having two different mechanical issues. The car was purchased on April 7th 2023. I have continued to make the car payment inspite of the mechanical issues.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2017 ********** electric propulsion system stopped functioning on Oct. 31, 2022. I have been told that it is a failure of the control module for the main battery. They stated that this was covered under the drive train warranty. They paid for a car rental for two months but I grew concerned for the insurance liability while driving that vehicle. It necessitated purchasing car insurance for the rental as well as paying for car insurance for my immobile Volt that has been parked on their back lot all this time. The only response when i talk to ***********************************, the service coordinator, is that the part is on a national back order. (Part number ********) He also told me to call ************************* for *************** ************** I called them on March 21, 2023 and they gave me a case number (9-8544973761). I was told I would have a service rep or case manager give me update calls or emails about the status of my repair and the long awaited for part. When I called a second time, they said the part was on the way to Grieco, when I called the dealership I was told that part did not work, it was sent back and they're awaiting another part. I feel highly suspicious about their real intent to fix my car. This is a hardship and in a sense, theft.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have brought my truck in several times in the past year plus concerning leak that your mechanics could never find ...my ac has not been working and I brought it in today4/5/23 and was told it cant be looked at for 3-4 days minimum ...I was not told this when I scheduled service and I need a vehicle to go to work .I was adv when I purchased vehicle that loaners are provided and I was adv you don't have any every time I need one ...I was not offered a rental either yet you expect me to go a week without a car or a week not being able to get to work ... I paid the last time I came because the technicians were never able to find the leak but it kept leaking ..I had a certified Mechanic (whom I had to pay) look at it and they see slow leaks in the ac actuator valves that have been ongoing but never resolved this has been ongoing as your records will show 3-4 time bringing it in and nothing ...Who do I need to escalate this with as I have had this issue over and over and you wont fix it correctly. this should ***** been under warranty and fixed the last several times. I asked where I can take vehicle and gentleman that called me ***** said nothing he can do and didn't offer any assistance This is not what I paid for and there is a lack of communication. I need a loaner or a car or would like to speak with someone who can help me. I cant pay for this truck if I cant have a vehicle to work for however long you need. I paid for a warranty and extended warranty that it seems is difficult to use. Can someone escalate this and contact me I am willing to go to another ***** repair but no one will assist it was very different when I purchased the vehicle but now I feel like I'm being ignored I don't want to submit complaints or be a nuisance I just want my car fixed and be able to work Please have a Manager or someone who can help reach out to me this is the second time i have come out of pocket for something that should have been fixed the last few times ******

• Initial Complaint

  Date:12/14/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Grieco Chevrolet, Lauderhill, ** opened loan account number ********** under my name without my knowledge or consent at *** ****** Bank and Grieco Chevrolet lied to *** ****** Bank that I had bought a used ***** from Grieco Chevrolet, which is totally untrue. I have NOT bought any car from Grieco Chevrolet EVER but I am being billed to make loan payments to the *** ****** Bank at *******************************************, email: *************** Tel: ************, for this ***** which is still on the used car lot at Grieco Chevrolet at ***************************************************************************** (Tel: ************) and which I do NOT have and have NEVER had.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a used 2019 Buick Encore January ***** about a month after I purchased it I took it back to the dealership because it started shaking after driving it pass 50 MPH. The shop manager claimed to have repaired the problem but it got worse over time. The third time I took the car back for the same issue I was made aware that the parts the car need would be covered by the extended warranty and they will call me once the parts were available. I received a call on September 26, 2022 from the service person telling me the parts were in and I can bring my car. I scheduled an appointment for Friday Sept. 30, 2022 @ 8:00 am. I brought the car in and around 12:45 pm I was told that the repairs were going to take a little longer that expected they would need to put me in a rental car until the car is completed. The following week I received a call that the warranty company was not going to cove the parts needed to repair my car and that I needed to call them to find out why they were not going to cover my parts. I called the warranty company and they stated they were coving the parts that was originally requested but that the service tech had broken a part that was attached to another part and they were not covering that part. The service manager stated that I was going to be responsible for paying for the repair now that I should call my insurance company to see if they would pay for it. Mean while I was still driving the rental car. I spoke to the sales manager he traded me out of the old car which was still in the repair shop. But the rental company charged my card for the rental. But I did not have a contract with them and the car dealership only paid for four days. I still don't understand why the dealership did not pay for a rental that they put me in due to repairs being done to my car. In turn Enterprise charged my card $792.54 instead of the $50.00 dollars they stated they needed for the rental in order for me to take the car they needed a card.